Just look at the statistics. For 90% of Americans, customer service is a determining factor whether or not to buy a product from a specific company. That’s a lot, right? Find out more about live chat etiquette for customer service!
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If you’re tired of the same old-boring advertising campaigns, there is an alternative. Read the article to find out about pop-ups and chatbots, their strengths and weaknesses.
There are four types of customers you can come across in sales and customer service. Learn what these types are and how to approach them.
Happy customers stay with a company longer. This guide will walk you through the measuring process and show how to determine the degree of customer satisfaction.
Not sure what chatbot technology is? Don’t worry, we’ve discussed the role, functionality, and benefits of chatbots in the article below.
There are many reasons why leads don’t convert into customers. Chatbots, however, can increase user engagement by the continuous support assistance.