How to allow notifications in your browser
By default, any website that uses push technology requests visitors’ permission to notify them. When you visit your Tidio panel for the first time, it will ask if you’d like to allow or deny notifications. If you’ve allowed them while visiting the website – you’re all done!
However, if you haven’t allowed the notifications – you will need to unblock them. This way you’ll be sure not to miss any live chats!
How to check if your browser is blocking notifications?
Tidio offers an easy way to check if your web browser is blocking them. You can go to the Settings>Notifications section in Tidio, and you’ll see the option to send a test notification.
If your notifications are enabled, you will receive the test in your Tidio panel. If they’re disabled – a message from Tidio will appear on your screen, saying that the browser is blocking them.
After you allow getting notified, repeat the test to make sure it’s working correctly!
Please note that by selecting ‘none‘ for a sound, you will disable that notification completely. On top of that: you can only be notified if your operator status is ‘online.’
How to enable notifications by browser type
1. Google Chrome
2. Mozilla Firefox
3. Microsoft Edge
4. Safari
Unblocking in Google Chrome
You can check the current state of notifications in Google Chrome by clicking on the padlock icon near the URL of the Tidio website.
If they’re blocked – it will say ‘block‘ on the right side of the bell icon. To allow them, you need to click on ‘block’ and a drop-down list will appear. Choose ‘allow‘ instead and close the window. Refreshing the Tidio website will allow your web browser to send notifications.
You should start getting notified correctly now. You can do a test; the notification should display as below:
Unblocking in Mozilla Firefox
To allow notifications in Mozilla Firefox, you need to click on the icon on the left of the website’s URL.
If they’re getting blocked by Firefox – remove the block by clicking on the ‘x‘ to the right of the ‘blocked‘ label. After doing that, refresh the website – it will ask for your permission to be notified. Pressing ‘allow‘ will fix the issue.
The test notification should be unblocked now. You can test it and check if it’s being sent correctly, as below:
Unblocking in Microsoft Edge
You can allow notifications in Microsoft Edge by clicking the padlock icon to the left of the website’s URL.
Once you click on the icon, a menu will appear. There you can change the settings to match the screenshot below:
After you enable that permission – you need to refresh the Tidio website. That will apply the changes; you can check if the test is working correctly, as below:
Unblocking in Safari
To be notified in Safari, you first need to open the browser’s preferences. You can do that as shown below:
In the preferences window, select the ‘websites‘ tab. There you can edit the permissions for websites that you’ve visited. Open the ‘notifications’ section on the left, and you should see Tidio listed there. You may see ‘deny‘ selected for Tidio; select ‘allow‘ instead.
After changing the permission – refresh the Tidio website. Now you can run the test and check if Safari notifies you correctly, as below:
If you have any other questions or face issues, feel free to contact us via chat or at [email protected]