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How to Create a Multilanguage Chat Widget

Multilanguage settings are great for websites that serve more than one language. Our software recognises the visitor’s browser locale (the default language of the browser) and will display the chat in the appropriate language. You can have multiple languages, even on the free, Basic plan.

Important!

Please note that this option doesn’t translate the conversations automatically, we are only able to automatically display the chat widget and all its texts and buttons.

How to add a new language

The multilanguage option is available in the Channels section:

The multilanguage section can be founded in the Channels > Live Chat >Appearance > Multilanguage section

In the Multilanguage section, you can add a new language and/or translate it to suit your needs. There are some pre-translated languages (including French, German, Italian, Portuguese, Russian, Spanish, English). If you want to add a new language, let’s say Dutch, open the drop-down menu, select “Dutch” and click the ‘Add‘ button.

You can simply choose a desired language from the list and click ‘Add.’

Simply choose and add a new language by clicking on the blue ‘add’ button

If the language it’s not pre-translated or if you want to customise each phrase individually – simply click on the ‘click here’ button below the drop-down list:

If you would like to edit and adjust the phrases – just click on the blue ‘click here’ button

This step will take you to a separate menu, allowing you to add languages to the list and edit the phrases. Choose ‘Add‘ or edit one of the already present languages.

A new language will be added as a new tab. You can switch and manage each language from a separate tab.

Each language will be added as a new, separate tab (e.g. Dutch) – click on it and the list of all phrases will be displayed. Now all you need to do is to edit the fields the way you like them and click on the blue Save button (at the very bottom of the page).

An editing panel where you can translate and adjust all the phrases

Please note that Multilanguage picks up a default language based on a visitor’s browser settings. If you’d like to test it on your site correctly, make sure to change your browser’s language first. 


Setting Translations on Wix

On the WIX platform – you can change the multilanguage settings in the ‘translation’ section

If your website is based on Wix, the multilanguage settings are available in the Translations section on the left.

Troubleshooting

I can’t see the chat in the language I’ve set in Tidio.

  • Try saving the settings in the Channels section in Tidio admin panel.
  • Make sure you’ve set the language in your browser to the one you want to see in your Tidio widget. From our experience, it’s easiest to edit the language in Firefox.
  • Make sure you’re visiting a refreshed window. The changes will appear once you visit your website in a new incognito/private window.

If you have any questions regarding the Multilanguage feature, feel free to contact us via chat or at [email protected]

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