Quick Responses are a great way to answer your customers more efficiently. You can prepare short messages, links, or even entire articles in your Quick Responses database and call upon them anytime during a chat.
1. Go to the Settings menu in your chat panel and then enter Quick Responses. You can click on the Add button there to create a new Quick Response.
2. Add your message and click the Save button. You can later edit or delete an unwanted response.
How to send a Quick Response?
To send a Quick Response during a chat with your customer just type in the “/” (forward slash) symbol and choose your response from the list. You can make this process faster if you type in any text after the “/” symbol – for example “/H” will find you all the responses beginning with “H,” and “/help” will find all the responses containing “help.”