How to Use Quick Responses

Quick Responses are a great way to answer your customers more efficiently. You can prepare short messages, links, or even entire articles in your database and call upon them anytime during a chat.

Add Quick Responses

Go to the Settings menu in your chat panel and then enter Quick Responses section. You can click on the Add button there to create a new Response.

You can add and edit the Quick Responses in the settings > quick responses section

Later, add your message and click the Save button. You can later edit or delete an unwanted response.

A message editing window

How to send a Quick Response?

To send a Quick Response during a chat with your customer just type in the / (forward slash) symbol and choose your response from the list. You can make this process faster if you type in any text after the “/” symbol – for example “/H” will find you all the responses beginning with “H,” and “/help” will find all the responses containing “help.”

An example of using the quick replies during the chat conversation

If you have any questions about this tool, feel free to contact us via chat on or at [email protected]

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