If you’re not receiving any notifications for new conversations or messages, please check if you have
On your iOS device, please go to your Settings:
Scroll down to Tidio on the list and open it:
Enable all the options, as in the picture below:
I CAN’T HEAR ANY INCOMING NOTIFICATIONS.
You might have your device muted. To turn the sound back on, please flip the switch on the left side of your phone. Another reason for this may be that you have not enabled the sounds
If you are still having trouble receiving notifications to your Apple device, please contact us via chat.