Apple Watch Notifications
How the notifications on Apple Watch works
Tidio has full support for Apple Watch notifications when your iPhone is locked or snoozed. If your iPhone is in use or it’s not locked, the notifications will only appear on the phone itself. Also, If the notification is dismissed on your Apple Watch, it will disappear from the iPhone as well.
To ensure that notifications on your iWatch are enabled, please navigate to and open the ‘Apple Watch‘ app on your iPhone, access the tab called ‘My Watch‘, then select ‘Notifications‘ and choose Tidio from the list. Make sure it is toggled on like so:
I am not receiving Apple Watch notifications
Firstly, make sure that both devices are connected (https://support.apple.com/en-us/HT205025). Secondly, check your settings on your Apple Watch. If your device is locked (via passcode) or has Do Not Disturb mode turned on, the notifications will only appear on your phone.
When Apple Watch is locked, you will see this icon appearing on the phone:
If the Do Not Disturb Mode is turned on, you can disable it here:
For further assistance, feel free to stop by and start a live chat with us at www.tidio.com, or you can reach us at [email protected]