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How to Download Tidio Desktop App

In this article, you will learn how to download and install the Tidio desktop app on your Microsoft and Mac OS computers.

How can I get the desktop app?

To have valid credentials and log into your desktop app correctly, you need to have a registered account. If you don’t have one, please follow our ‘Getting Started with Tidio’ article. If you already have an account, skip straight to the installation.

Installation guide

  1. Install your Tidio desktop app on Windows system
  2. Install your Tidio desktop app on Mac OS X system

You can download the desktop app in the Dashboard or the Settings -> Desktop & Mobile section of your chat panel.  We will automatically detect your system and display a download button.

Where to download Tidio desktop app
You can locate the 'desktop & mobile' section on the left in 'settings'
How to download Tidio desktop app

How to install the Tidio desktop app on Windows devices

How to install the Tidio desktop app on Windows devices

  1. Hit Download.

    Hit the ‘download’ button in order to download the Tidio app on your computer

  2. Download the .exe file and open it.

    If you can’t see it, it should be saved in your Downloads folder by default: 
    C:\users\*username*\downloads\TidioChat.exe
    Where *username* is the name of the profile you’re logged into on your PC.

  3. Follow the instructions to install the app.

    It might ask you for administrator’s permissions – if it does, hit ‘yes‘ and continue.

  4. Log into your account

    Now, you are ready to chat with your customers.

NOTE: Please, keep in mind that hitting the ‘x‘ button will close the app completely rather than minimizing it. If you like to hide it and keep receiving notifications, press the ‘_‘ button.

How to install the tidio desktop app on mac OS x devices

Go to the Desktop & Mobile section of your chat panel and hit Download.

How to download Tidio desktop app from the Tidio panel
How to download Tidio desktop app

Download the .dmg file and open it. Drag the Tidio icon into your Applications folder.

How to move the Tidio app into the Applications folder on a Mac device
How to install the Tidio app

Information about unidentified developer may appear:

Question about permission on Mac device
Mac security question

View our Troobleshotting – desktop app on my Mac article in case of any issues while downloading the app or go directly to Settings > Security & Privacy and click “Open Anyway”.

Question about permission on Mac device
Mac security question

Click Open when you start the app for the first time.

Question about permission on Mac device
Mac – question about permission

Log into your account – and that’s it! You are ready to chat with your customers.

Log in panel in the desktop app
Log in panel

You can hit the ‘x‘ button to minimize the app and keep it online in the dock. 

How to Extend the Windows 10 Notifications?

To configure the amount of time notifications display on the screen in Windows 10, go to Settings > Ease of Access.

How to find the 'ease of access' settings on your Windows device
How to find the settings on your Windows device

Then click Other Options and select how long you want the notifications to be shown. You can choose anywhere from five seconds up to five minutes.

How to find the 'visual options' settings on your Windows device
How to find the settings on your Windows device

In case you run into any trouble during the desktop app installation or experience any difficulties with our application, please contact us via chat on our website or at [email protected]

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