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I Am Unable to Install the Desktop App on My Mac

This article will show you how to install Tidio Desktop app if you have encountered a problem during its installation on your Mac OS device.

Mac OS X automatically blocks applications that do not come from the Mac App Store. Thus, when installing the Tidio desktop app you may receive the following alert:

A message sent by the Mac OS system that asks about the permission for installing the external desktop appsyou can give the permission in the Security & Privacy section

It doesn’t mean you cannot install our app, though! In order to install the app, you should allow our app to be installed in the Security & Privacy settings of your computer:

Security and Privacy settings where you need to give your Mac system permission to open the app from external sources

Once you locate the application you’ve downloaded, open it and – when a new alert appears – click Open again.

Tidio app located in the Applications folder on your Mac OS device

Click Open when you start the app for the first time.

A message sent by the Mac OS system that asks about the permission for installing the external desktop apps

Then just follow the steps in the installation wizard. That’s it!

If you need any help or have questions about the options, feel free to reach out to us via chat or at [email protected]

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