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Integration with Mailchimp

To integrate Tidio Chat with your Mailchimp account, simply follow the steps below:

1. In the chat admin panel, go to Settings > Integrations and click on the Mailchimp tile.

2. The app is now added to your account. To fully integrate Tidio Chat with Mailchimp, you will need your List ID and API Key. You can find these by logging into your Mailchimp account.

  • Here’s where you can find your List ID.
  • Here’s a quick guide on how to find your API Key

3. Return to your Tidio Chat panel and select Mailchimp from the “Integrations” section. You can now provide your List ID and API key. Remember to press “Save”.

Together with the integration, an opt-in for a newsletter will be added to the Pre-Chat Survey. In order for the opt-in to be showing there, the Pre-Chat Survey has to be enabled in the chat (here is more about the Pre-Chat Survey itself). This allows the visitor to express their consent to be included in the mailing list on MailChimp.

Done! Your chat is now fully integrated with Mailchimp.


Troubleshooting

When you create a new list in Mailchimp, you’ll need to choose the opt-in setting you want to use for its associated signup forms. Our integration supports only the double opt-in at the moment.

We recommend our Zapier integration if you wish to not use the double opt-in.

If you are experiencing any problems with this integration, please contact us at [email protected]

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