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How to Integrate With Zendesk

This article will guide you through the process of integrating your Zendesk account with the Tidio Chat panel. You will be able to create new tickets directly from Tidio Chat in order to provide better customer service for your clients.

How to integrate Tidio with Zendesk

To integrate Tidio Chat with your Zendesk account, simply follow the steps below:

In the chat admin panel, go to Settings > Integrations and click on the Zendesk tile.

adding Zendesk integration
Adding Zendesk integration in Tidio

You’ve now added the app to your account. To complete the integration, you will need your API Key. Please log into your zendesk.com account to find the API Key.

Zendesk integration settings
The Zendesk integration settings in Tidio

After you log in, click on the settings icon at the bottom-left corner of the panel and proceed to the Channels > API section. Make sure that the Token Access section is enabled; then click on ‘Add new token,’ create its name, and generate it. Copy the token and paste it somewhere secure.

finding your API token in Zendesk
Finding your API token in Zendesk
generating a new token
Generating a new API token in Zendesk

Return to your Tidio Chat panel and go to the Zendesk app in the Integrations section. Provide your email address, Zendesk URL, and the API token from above into the integration settings.  

completing the integration settings
Completing the integration settings

Click the ‘Add’ button to activate the integration.

Zendesk integration activated
When your Zendesk integration is complete

To send a ticket to Zendesk, open the menu in an active conversation window, and choose the “Create a ticket” option.

A guide on how to integrate your Tidio account with Zendesk. The integration allows you to create Zendesk tickets from specific Tidio contacts.
Creating a Zendesk ticket in Tidio

That’s it! Your chat is now fully integrated with Zendesk.

If you are experiencing any trouble with this integration, please contact us via live chat or at [email protected].

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