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Mobile app

How can I get it?

To have valid credentials and log into your mobile app, you need to associate your email address with the Tidio account first.
In order to do that, you need to complete a quick wizard upon the first login and register your e-mail address.

What devices can I use it on?

You can install our mobile app for Android 4.0 and higher or iOS 8.0 and higher.

Skip to Android

iOS installation guide:

1. Download the app:

Go to the Dashboard of your chat panel or go to the Settings section and select Download for iOS.

You can also download the app through the app store on your iPhone: 

Or by clicking on this link.

2. Log into the app:

To log into the mobile app, simply use your email and password created via the online/desktop panel. Make sure you have finished the registration process in your chat plugin, otherwise your mobile app will not be connected with your chat. 

Important! If you already have Tidio on your website, please do not create a new account in the app.

3. Set it up:

Make sure you have the notifications turned on so you are not missing any incoming chats.

And here’s what it looks like in action:

Android installation guide:

Please note that the screenshots provided in this article are based on popular  Google Pixel and Samsung phones, and the Settings section may vary depending on the brand of your device.

1. Download the app:

You can either go to the Settings > Desktop & Mobile section in your chat panel and choose to install the app from there or use the following link.

2. Log into the app:

To log into the mobile app, use your email and password. Make sure you have finished the registration process in your chat plugin, otherwise your mobile app will not be connected with your chat. 

Important! If you already have Tidio on your website, please do not create a new account in the app.

3. Set it up:

Make sure you have the notifications turned on and set up as a priority.

Go to Settings and My Device, then press Sounds and notifications:

Go to Application notifications:

Search for Tidio Chat on the list of your applications and open it:

Set the notifications as a priority to make sure they are not delayed. Please note that power saving options in your phone may also delay push notifications. 

What’s featured?

To keep it as fast and light as possible, we’ve decided to keep the key features only. You can access the history and basic settings.

Visitors list – keep track of your visitors, see what page they are on at the moment, what country they are from and what browser they are using.

Conversations – look up all current and archived chats, search for certain messages or contacts,and update your visitors’ info.

Push notifications – opt out or in for the notifications you’d like to receive on your mobile device.

iOS
Android

Visitor’s info – edit your visitor’s info in an active chat or in the history, so that you instantly know who they are when they come back.

Troubleshooting:

For an article about Android notifications, please visit this link

If you need more information on the mobile apps or if you encounter any difficulties, please reach out to us via chat or at [email protected]

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