How to Download the Tidio Mobile App
In this article, we will explain how to download and install Tidio Mobile App on your iOS and Android devices to make the most out of the Tidio app.
Before you install the Tidio mobile app
To have valid credentials and log into your mobile app, you need to associate your email address with the Tidio account first. In order to do that, you need to complete a quick configuration of your live chat upon
What devices can I use it on?
You can install our mobile app for Android 4.0 and higher or iOS 8.0 and higher.
Tidio App installation guide:
1. Download the app:
Go to the Dashboard of your chat panel or go to the Settings section and select Download for iOS or Android (depending on your system).
You can also download the app through the App store on iPhone or Google play on Android.
Or by clicking on these links: (iPhone) or (Android)
2. Log into the app:
To log into the mobile app, simply use your email and password created via the online/desktop panel. Make sure you have finished the registration process in your chat plugin, otherwise your mobile app will not be connected with your chat.
NOTE: If you already have Tidio on your website, please do not create a new account in the app.
3. Choose the project you want to use
In this step, you can choose the project you would like to use on your mobile app. You can always change and switch between the projects in the mobile app later on as well.
4. Make sure the notifications are turned on
Once, you will be logged in to the Tidio mobile app, head over to the settings > notifications section to make sure the notifications are enabled. Most of the time, your device’s system should ask you about the permission for the notifications after opening the app for the first time but, we recommend to make sure they were enabled.
Click on the ‘notifications’ button and make sure you have them enabled.
If you are using an iPhone device – you might also go to the settings > notifications > Tidio inside your Apple device settings.
On the Android device, you can access those settings straight from the Tidio app by clicking on the ‘customize notifications’ button in the settings > notification section.
Here’s how the push-up notifications work:
How to use the Tidio mobile app features
Visitors list
Keep track of your visitors, see what page they are on at the moment, what country they are from and what browser they are using. This feature is a part of the communicator plan. You can learn more about it in our article about paid premium plans.
Click on the visitor to open up the chat conversation with that specific visitor.
Conversations
Look up all current and archived chats, search for certain messages or contacts and update your visitors’ info.
If you would like to delete or leave the chat conversation, simply slight the chat to the left side which will show you two options; leave (green button), delete (red button).
Visitor’s info & Viewed Pages
Edit your visitor’s info in an active chat or in history, so that you instantly know who they are when they come back. You can also see which pages your website’s visitor has visited or is on currently. The Viewed Pages preview is a part of the communicator plan. You can learn more about it in our article about paid premium plans.
You can access those settings by clicking on the three dots menu in the upper right corner of the opened chat conversation with the visitor.
Troubleshooting:
For an article about Android notifications, please visit this link
If you need more information on the mobile apps or if you encounter any difficulties, please reach out to us via chat or at [email protected]