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How to Create an FAQ Bot

An FAQ bot is a chatbot which answers the most frequent inquiries that your visitors may have. So instead of having them answered manually, they will be able to click on the question and the bot will provide the necessary answer.

You can add the FAQ bot to your automation with the First Visit on Site trigger or can be created separately with another trigger, depending on when you want your visitors to see the questions.

Here you will see how to:

Ready to use FAQ bot template

Our ready to use FAQ bot template is available to all of our customers who are subscribers of the Chatbots plan. You can simply find the FAQ template in the Chatbots panel under the Boots Online Sales template section of your Tidio account. It will be called FAQ bot for Online Store. 

Ready to use FAQ template available to users on the paid Chatbots plan

Creating your own FAQ bot

In order to begin creating the bot from scratch please head over to the ‘Chatbots’ section (the ‘Play’ icon in the menu on the left side) and then select this option:

You will find the option to add another bot in the Chatbots section

Then proceed by clicking on ‘+ Add bot from scratch’:

You can choose our ready-to-use templates or create your own bot from a ‘scratch’

This button opens the editing panel of the newly-created bot. It allows you to choose the trigger. The trigger is the node that begins the path of the bot.

PRO TIP: For more information about our nodes, used to build the bots please head over to our cheat sheet for bots and nodes where all of them are explained in greater detail).

Choose the Trigger

Now, please pick your trigger off of the list presented to you in the editing panel and then proceed with the action called Decision (quick replies). When you pick and drag the node from the list to the editing grid, it will automatically connect to your trigger. Then the panel of the node will open allowing you to edit the content of the Decision (quick replies) node. Here is how it should be adjusted:

Type in the question and the topics in which your website’s visitors can find the answers

Decision (Quick Replies)

In the 1. section – type the message that the visitor should see before they pick the topic. In 2 section Add the question to which the bot will send an answer to when the visitor chooses it. With ‘+ Add quick reply’ you can add more of those questions.

Add the answers – send a chat message

Once you set the Decision (quick replies) node, please close the panel of the node. Then from the list of actions drag as many ‘Send a chat message” nodes as you have questions onto the editing grid. When you will finish it, drag an arrow to each of the nodes:

Connect the Decision (Quick Replies) action to ‘send a chat message’ action with the answer for your questions and topics

The moment each of the ‘Send a chat message’ node has a question assigned to them, you can begin writing the answers to the questions inside each of those nodes. It proves very helpful to add at the end of each answer a short sentence asking if this answered the question. If the visitor will type-in the message manually, our system will transfer the conversation to the human operator.

Once the bot is ready, in the top right corner of the editing panel you can save the bot and publish it in on your website.

In case you have any questions, please do not hesitate to contact us at [email protected].

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