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Using Bots in Live Conversations 🤖

Do you spend most of your time replying to the same inquiries over and over again? Are you in love with Tidio’s Quick Response feature, but sometimes you need to prepare longer messages with links or even entire articles in your database?

We have good news for you. You can use chatbots not only for automating lead generation or post-purchase processes without the human-touch. Now, you can also save time on conversations by automating the most repetitive answers with chatbots during live conversations with visitors.

Also, did you know that more than 50% of all questions & answers are repetitive? Now you don’t have to spend time on them anymore. Use the chatbot that will do the job for you, and in the meantime, you can engage with more clients.

How to send Bot In Conversation?

Send Bot In Conversation during a chat with your customer, type in the “/“ (forward slash) symbol, and choose your response from the list. You can make this process faster if you type in any text after the “/” symbol.

Example:

Typing “/H” will find you all bots with the name beginning with “H”.

Typing “/hello” will find all bots with names containing “hello”

Use the “/“ command and the first letters of your bot's name to run the bot quicker
Use the “/“ command and the first letters of your bot’s name to run the bot quicker

Take a look into our example to see how the Bots in Conversation works for both – the operator & website visitor:
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Add Bots In Conversation

In Chatbot Section you will find new, ready-to-use chatbot templates that you can use during live conversations with the customers.

For now, you can find three templates in the Chatbots section:

You will find all the bots under the Save Time in Conversation section in the templates section of the Chatbots panel at Tidio

You can also create the new Bot In Conversation inspired by our pre-made template available directly in the Quick Responses / Bots in Conversation section.

How to create your own Bot In Conversation?

To create your own Bot in Conversation, make sure to use the trigger called ‘Operator starts the chatbot. Once, you add it to the bot’s editing map, click on the trigger to add this button a name which you can later on easily find by using the “/” (forward slash) inside your live conversation.

An example of the Bot In Conversation you can create yourself

If you have any other questions about the Bot in Conversation, reach out to us at [email protected]. You can also use the chat in the bottom-right corner of our website.

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