FAQ

Why aren’t my changes visible?

First and foremost, make sure you clicked the Save button after you made changes in the Channels > Live Chat > Appearance section. Please…

Google Analytics integration

TYPES OF EVENTS TRACKED There are several different events tracked by the integration as soon as it’s installed in the…

GDPR Compliance

Here at Tidio, we take your data privacy and security very seriously. We’re prepared for the European General Data Protection…

Where do I set my profile picture

In the Tidio widget we differentiate between two kinds of pictures – the global view (so when there’s no operator assigned to the…

How does the chat history work?

All the previous chats can be accessed by clicking on All in your Conversations tab. To access it, click on your operator’s name and…

Can’t find what you’re looking for?

CONTACT SUPPORT