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Disabling Tidio for specific subpages

Tidio offers a built-in option for disabling the widget on subpages of your choice. If you would like to disable the chat for specific pages of your website – this feature is exactly for you.

To edit the settings for chat visibility, you need to enter the (1) Channels -> (2) Appearance section in your Tidio panel. By clicking on the (3) Chat Visibility dropdown menu, and selecting the “Advanced Rules” option, you will open a new window where you can configure the settings.

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In the new window, you can add the subpages you would like to blacklist. There are separate lists for Desktop and Mobile devices; that way, you may choose if the chat on the specific page will be visible on for desktop user but not for mobile users, or the other way around.

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There are some additional options for each list:

Disabling Tidio for “exact address”

Using this option, Tidio will be hidden on that exact address. With this option selected, you need to provide a specific, full URL, and Tidio will be disabled there only.

In the screenshot above, Tidio won’t be visible on www.webpage.com/subpage1 for Desktop devices and on www.webpage.com/subpage5 for Mobile devices.

Disabling Tidio for “address contains”

The “Address contains” option allows you to exclude a whole group of subpages at once. For example, you can use www.webpage.com/contact this way, and Tidio will be disabled for that specific page, but also all the pages that start with that address. A different example: you can simply use /contact, and Tidio will be disabled on every page that includes /contact in the address.

IMPORTANT: While adding a specific URL address, please make sure to copy the whole address from your web browser. This is especially important when using the “Exact address” option.

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