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Disable Tidio Chat Widget for Specific Subpages

In this article, we will explain how to disable the Tidio chat widget for specific pages on your website. That way, the tidio chat widget will not be displayed on the chosen pages.

How to hide the Tidio chat widget on specific subpages

To hide the chat widget on specific pages – you need to edit the settings for Chat’s visibility. To do that – enter the Settings > Channels section-> Appearance in your Tidio panel. Click on the Chat Visibility dropdown menu, and select the “Advanced Rules” option. By doing that – you will open a new window where you can configure the settings.

Go to the Settings > Channels section > Live Chat > Appearance > Widget Settings > Chat Visibility > Advanced Rules to access the settings

In the new window, you can add the subpages you would like to blacklist. There are separate lists for Desktop and Mobile devices; that way, you may choose if the chat on the specific page will be visible on for desktop user but not for mobile users, or the other way around.

PreferencesImage
You can choose whether you want the hide the chat widget only on the desktop devices, mobile versions or both

You can choose additional options for each list.

Disabling Tidio for “exact address”

Using this option, Tidio will be hidden on that exact address. With this option selected, you need to provide a specific, full URL, and Tidio will be disabled there only.

In the screenshot above, Tidio won’t be visible on www.webpage.com/subpage1 for Desktop devices and on www.webpage.com/subpage5 for Mobile devices.

Disabling Tidio for “address contains”

The “Address contains” option allows you to exclude a whole group of subpages at once. For example, you can use www.webpage.com/contact this way, and Tidio will disable the chat for that specific page, but also all the pages that start with that address. A different example: you can simply use /contact, and Tidio will disable the chat on every page that includes /contact in the address.

NOTE: While adding a specific URL address, please make sure to copy the whole address from your web browser. This is especially important when using the “Exact address” option.

While adding the exact website address on which you would like to hide Tidio widget on – make sure the address is written correctly

If you have any other questions – feel free to contact us directly via the chat widget on www.tidio.com or via email at [email protected]

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