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How Does the Chat History Work?

In this article, we will explain how the Chat history in your Tidio panel works and where you can find all the archived chats.

Where to locate Chat history

All the previous chats can be accessed by clicking on All in your Conversations tab. To access it, click on your operator’s name and proceed as in the screenshot below:

The "All" button is located on the left side in your conversations panel
The “All” button is located on the left side in your conversations panel

You can take a detailed look into the content of your previous conversations here. Review your customer support team’s activity, find a recent sales chat, or renew your contact with a lost client. Additionally, you may view your offline messages in the history section as well as in your email box.

You can also use the search bar to locate a specific chat or client.

The "All" button is located on the left side in your conversations panel
Thanks to the search bar – you can easily search for a specific conversation with your website’s visitor

If you have any questions regarding this section, feel free to contact us via chat or at [email protected]

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