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What types of files can I send through the chat?

Visitors and operators can share files through the chat. File sharing is available for everyone, regardless of the Tidio plan you have.


PDFs, screenshots, and documents can be easily sent from the widget or chat panel by clicking on the paperclip icon.

The same icon is also available on the operator’s side, you’ll find it in the typing box in the conversation screen.

Below you will find the list of supported file types:

  • .jpg
  • .jpeg
  • .png
  • .txt
  • .rtf
  • .xlsx
  • .docx
  • .pdf
  • .gif

For security reasons we do not allow transferring the following file types: .exe, .dmg, .mov, .rar, .zip.

The current file size limit is 10 MB.


If you’ll have any questions or problems with sending over files, let us know via chat or at [email protected]

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