What Types of Files Can I Send Through the Chat?

In this article, we will show you what types of files you and your website’s visitors can exchange through the Tidio chat widget.

Who can send the files?

Visitors and operators can share files through the chat. File sharing is available for everyone, regardless of the Tidio plan you have.

PDFs, screenshots, and documents can be easily sent from the widget or chat panel by clicking on the paperclip icon.

A paperclip icon that allows your website visitors to choose a file and send it to you through the chat widget

The same icon is also available on the operator’s side, you’ll find it in the typing box in the conversation screen.

A paperclip icon that allows an operator to choose a file and send it to you through the chat widget

Types of supported files

Below you will find the list of supported file types:

  • .jpg
  • .jpeg
  • .png
  • .txt
  • .rtf
  • .xlsx
  • .docx
  • .pdf
  • .gif

NOTE: For security reasons we do not allow transferring the following file types: .exe, .dmg, .mov, .rar, .zip.

The current file size limit is 10 MB.

If you’ll have any questions or problems with sending over files, let us know via chat or at [email protected]

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