Where do I set my profile picture
In the Tidio widget we differentiate between two kinds of pictures – the global view (so when there’s no operator assigned to the chat yet) and an operator’s picture. The global view is the first one your visitors will see when they enter your website, it will show all available operators:
If the visitor will start a chat by sending a message, the widget will move the operator avatars to the header and will show the first 4 that are added to the chat admin panel:
The widget will switch the global view of operators to the picture of the person that picked up in the chat admin panel, showing it in the header of the chat, along with the name of the agent:
Each operator can change the name and avatar individually by clicking on the current picture in the upper right corner of the chat admin panel – this will open a sidebar with the Profile settings option:
We recommend uploading the avatar in a JPG format with square dimensions (the most optimal resolution is 500x500pix).
Be advised that all accounts created after the 14th of June 2018 no longer have an option to choose our old themes.
All support for the Modern and Business theme is discontinued and all further updates will impact only the New Theme, so we strongly recommend switching to it if you’ve created your account prior to its release!
The Modern Theme and Business theme also use a ‘Global avatar’, which will show up before the conversation starts (so when there’s no operator message yet). The global picture can be uploaded in the Channels > Live Chat > Appearance section, under the colour settings. We recommend uploading the company logo there:
If your website is based on Wix, you can upload the Global Avatar via the Wix Editor (more about it here).
If you’ll have any trouble setting up your profile, feel free to reach out to us at [email protected] or via the live chat at the bottom.