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Why aren’t my changes visible?

First and foremost, make sure you clicked the Save button after you made changes in the Channels > Live Chat > Appearance section.


Please note that all accounts created after the 14th of June 2018 no longer have the option to choose our old themes.

All support for the Modern and the Business theme is discontinued and all further updates will impact only the New Theme, so we strongly recommend switching to it if you’ve created your account prior to its release!


Once the changes are saved, they will appear after you’ll refresh your website.

However, if you notice that the changes haven’t been applied, try clearing your browser cache (a quick guide on how to do that) and then refresh the site again.

Finally, if that doesn’t help, please reach out to us via live chat or at [email protected] directly.

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