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Bigcommerce Installation Guide

  1. Installation guide
  2. Troubleshooting

1. INSTALLATION GUIDE

If you would like to install Tidio Chat to your BigCommerce site, please start by logging in to your BigCommerce panel. Then, go to the “Apps” section and visit the “BigCommerce App Marketplace”.

In the search bar, type in ‘Tidio‘ and select it from the available apps.

You will be redirected to our app’s page where you need to click the ‘Install’ button.

When the following screen appears, please click the ‘Confirm’ button.

You will be redirected to your Tidio panel to start off with a quick wizard where you can customise your first Automation and the chat’s appearance, type in the name of the operator (i.e. your name), your website’s URL, and register your e-mail address. By doing so, you will be able to use our mobile or desktop app, as well as log in via www.tidio.com directly.

That’s it! You have successfully installed our chat on your website! You can now access the chat panel from the Apps section.

Once you’ll be in the chat panel, please go to the ‘Channels’ section and under the ‘Live Chat’ category, click on ‘Integrations’, select an installation method: BigCommerce and copy the JavaScript code

Now, go back to your BigCommerce panel and go to the ‘Storefront’ section.

Select ‘Footer Scripts’ from the list and paste the copied code there.

Hit the save button at the bottom! After saving the changes, your chat widget will appear in your store.

In case you run into any trouble during installation or experience any difficulty with our application, please contact us via chat on our website or at [email protected]

2. THE WIDGET IS NOT SHOWING UP AFTER I INSTALLED THE CHAT ON BIGCOMMERCE.

This may be due to a small problem with your Bigcommerce template. You can fix it by performing the following steps:

Please navigate to your BigCommerce dashboard and select the ‘Storefront’ tab.

Now, click on ‘Footer scripts’, paste your unique Tidio installation code in the field on the right side of the page and save the changes. You should see a confirmation that everything has been set up correctly in the BigCommerce dashboard. 

If after following the steps above the chat is still not appearing on your website, please make sure to clear your browser’s cache or open your website in a new incognito window. To uninstall the app, simply remove the installation code from your ‘Footer Scripts‘ section and save the changes again. 

If you have any additional questions or doubts about the installation process – feel free to contact us via [email protected] or through the chat widget installed on www.tidio.com. 

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