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How to Create an Account and Log Into the Tidio Panel

If you’re a new user ready to take your first steps with our chat app – this is the perfect place to start! You’ll find out how to create a new account and how to log into your Tidio panel. You will be using Tidio Chat in no time!

Creating an account

First things first: you should set up an account. You can do this on our website at www.tidio.com, by clicking the ‘Try it out‘ or ‘Get started‘ button:

This will take you to the sign-up process – you just need to provide your email address, website URL, and password:

Click the ‘use it for free’ button to create a new Tidio account

A new window will be opened where you can choose to create an account by providing your email address. You can also create an account via one of the available platforms by downloading our ready to use Tidio pulsing. You can learn a bit more about it in our installation guide.

Create a new account by providing an email address or use one of the platforms

Once, you will enter all the details – you will be able to configure your live chat to meet your needs. You can always change that information later.

Configure your live chat

The first step of the chat’s configuration

Firstly, you will be asked to provide your name, choose the language and chat widget’s color. You can also upload your own avatar! You can also edit that later in Widget Settings.

Account information

In the next step – add your website’s address, choose a country and your industry. Later, we will recommend you the best bots – based on the industry you are in.

Your first chatbot

This is the step when we will recommend you the best bots for your industry. You can edit them or create completely new bots later, once you’re account will be ready to use.

Editing your first chatbot message

Adjust your automated message to start sending it right away.

Choose how would you like to install your Tidio app

In the last step, if you have decided to create a Tidio account by providing your email address, you can choose how you want to install the Tidio code. You can copy the javascript code to install it on your website by yourself or – send the instruction and code to your web developer.

Tidio plugin

Important! You can skip this step if you have integrated the chat via a plugin.

The plugin installation is available when your website is hosted on services such as Shopify, Wix, or WordPress. For further details regarding the installation, please see this article.

And that’s it!

That was the last step of the starting tour! Tidio Chat is now up and running – you can now start chatting with your site’s visitors!

Enjoy using tidio and remember that, you can always contact us through our Tidio chat – located in the bottom right corner of your Tidio panel.


Upon signing up, you receive a 7-day free trial, with all of the premium features unlocked for you to test. Once the trial expires, you’ll get a pop-up window with a choice: either downgrade to the Basic plan and continue for free or subscribe to a paid package.

You can see detailed information about our pricing and current plan options on our pricing page. We also have a great article that explains all of the features you get by subscribing to one of our premium plans.

Logging into your account

If you have installed Tidio Chat through one of the platforms below, then you may access your chat panel directly from the respective platform’s panel:

If you’d like to log in via our mobile and desktop apps or on www.tidio.com, use the email address that you registered with.

Important! If you registered via the plugin, your temporary password is sent to you via email.

An email with your password received after signing up via plugin

If you have installed Tidio Chat on your website using our JavaScript code, then you may log in using the email and password you provided during the installation.

Log in panel – simply enter your email address and the password

If you have any trouble logging into your chat panel, please write to us on chat or contact us at [email protected]

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