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Joomla Installation Guide

In this article, we will show you how to easily install Tidio in your Joomla Store. There are two methods available for you:

  1. Integration via Joomla Control Panel
  2. Integration via FTP Client

Method 1. Install Tidio via Joomla Control Panel

1. Log into your Tidio panel. If you do not have an account yet, please go to www.tidio.com and select Try It Out in the top right corner.

2. Once you are in your panel, please copy the code snippet from it. To find the installation code please go to the Channels (1) and click on the Integration (2) section.

3. After clicking on the Integration section, please Click here to see a set of instructions with a JavaScript code. Copy the JavaScript code to your clipboard.

4. Next, log into your Joomla administrator panel by typing in /administrator/ at the end of the URL of your website. 

5. Go to Templates section under Configuration in your Joomla Control Panel.

6. Click on Templates (1) from the menu and then click on your default theme (2) to edit files.

7. Open index.php file from the menu on the left side.

8. Find the closing </head> tag in the editor and paste the JavaScript code you copied from the Tidio panel, right before it. 

Note: You can also try to paste your JavaScript code before the closing </body> tag if you’re experiencing some loading time issues.

Click Save & Close (1) to save the changes.

Done! Tidio should now be available on your site. Now you can go back to your Tidio panel by logging in on https://tidio.com and customise chat to your preferences.

Method 2. Install Tidio via FTP Client

Important! Please note that the steps might look a bit different, depending on the FTP client you are using. 

1. Log into your Tidio panel. If you do not have an account yet, please go to www.tidio.com and select Try It Out in the top right corner.

2. Once you are in your panel, please copy the code snippet from it. To find the installation code please go to the Channels (1) and click on the Integration (2) section.

3. After clicking on the Integration section, please Click here to see a set of instructions with a JavaScript code. Copy the JavaScript code to your clipboard.


4. Next, log into the administrator panel of your FTP client and navigate to Templates.

5. Select the catalog with the name of your theme and edit index.php file.

6. Find the closing tag in the editor and paste the JavaScript code you copied from the Tidio panel, right before it. Save (1) the changes.

That’s it. Now you can go back to your Tidio panel by logging in on https://tidio.com and customize your chat to your preferences.

Remember! Before doing the integration, make sure you are working on the right project. You can select your projects in the upper right corner of your Tidio panel.


If you have any difficulties with installation, please contact us at [email protected] – we will be happy to help you integrate Tidio with your website.

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