PrestaShop Installation Guide

To install Tidio Chat without using our plugin, you will need to add a JavaScript code to your website:

1. First, log into your Tidio Chat panel at and go to the “Channels” section on the left. Select the “Integration” link under the “Live Chat” category.

2. Copy the JavaScript code to your clipboard for later use.

3. Next, go to your PrestaShop panel and select “Add new module”.

4. Download the HTMLbox module ( and add it to your shop by selecting “choose file” then click “Upload this module”.

5. Go to “Modules > Modules” , and find the HTMLbox module. Then, click “Install”.

6. After the module is installed, go to “configure” and paste the javascript code from above.

7. Save the changes and you’re done! Tidio Chat should now be integrated with your website!

Please note: Before doing the integration, make sure you are working on the correct project. You can select your projects in the upper right corner of your Tidio Chat panel.

If you have any difficulties with installation please contact us at [email protected] We will be happy to help you integrate chat onto your website.

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