Wix Installation Guide
Before you start:
Please visit our official plugin page in Wix App Market
TO INTEGRATE TIDIO CHAT WITH WIX, PLEASE FOLLOW THE SIMPLE STEPS BELOW:
Please note that you don’t need an account at www.tidio.com to add Tidio to your Wix website.
1. First, login to your Wix panel and go to the Wix site editor of your website by clicking on Edit Site
2. Select the Wix App market from the menu on the left and search for “Tidio”.
3. Next, click on the Add to Site button for the Tidio Live Chat plugin.
4. Select Add App on a pop-up window and you will be taken back to your Wix editor.
5. The Tidio Chat plugin will appear at the bottom right of your screen.
6. Click on the Open Dashboard button to log into your Tidio Chat panel. You don’t need an account at www.tidio.com to log in. Your registration will be completed later on.
Select the Settings button above the app to open the app settings and customize the appearance of your chat.
7. After clicking Open Dashboard you will be automatically transferred to your chat panel where you can finish creating your account.
Important! If you’ve been redirected to www.tidio.com main page – please go back to Wix and try again. You may need to use another browser to be able to open Tidio panel correctly.
1. I can’t see Tidio widget even though it is installed in my Wix.
You need to have the header and footer section turned on in the Wix Page Settings to see the chat. First, make sure the header/footer is enabled in the Layout tab of your Page Settings in your Wix editor
Then, clear your cache and refresh the website.
For additional information, please check the Wix Support article about the header and footer section.
2. I can’t log in with my account created at www.tidio.com
You can only create an account via the plugin – we are not able to link existing accounts into a plugin. Please use a different email address or contact our support.
In case you run into any troubles during installation or experience any difficulties with our application, please contact us via chat on our website or at [email protected]