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Tracking

Tidio can trace some of the moves made by the visitors on your site. You can collect the data through the chat admin panel to see what are the most popular actions on your site and set an automation or bot to react to them.

AUTOMATIC TRACKING FOR NON-SHOPIFY WEBSITES

To enable events tracking, go to the Settings section of the Tidio panel and open the Tracking tab there.

Once you’ll click on the option to enable tracking, you’ll be able to select the actions you want to trace by clicking on the boxes with them. The events listed at the bottom are generic and work for all platforms, so you can skip the Shopify package at the top and select the events you wish to trace.

Remember to hit the Save button at the bottom.

Once tracking is enabled, you can trace all the data it collects through the Settings > Tracking page.

These events can be later used to create automations or bots based on these actions.

AUTOMATIC TRACKING FOR SHOPIFY-BASED WEBSITES

If your website is based on Shopify, please make sure you’ve selected the dedicated Shopify tracking option at the top:

This will enable all events that are dedicated for Shopify-based websites, like cart abandoning, proceeding to checkout or completing the purchase. These can be later used to create automations or bots based on these actions.

Remember to hit the Save button at the bottom.

CUSTOM TRACKING EVENTS (ADVANCED)

The chat also allows coding in custom tracking events, which can be later traced in the admin panel and can be used to trigger a custom bot or automation. This will require scripting in the event to your website’s code, so the option is reserved mostly for developers:

tidioChatApi.track(“eventname”);

Event name should be replaced by the specific event that you wish to track. 

As soon as an event is triggered once, it will become listed in Settings > Tracking and will allow you to use the ‘New Event’ trigger when setting up bots or automations.

This method is also useful when the generic events that are listed in the Tracking section are not working. In this case, you’ll need to add them manually by using the API script from above and setting the events according to what they represent:

  • generic.liked_on_facebook
  • generic.liked_on_facebook
  • generic.contact_visited
  • generic.forgot_password
  • generic.user_resigtered
  • generic.user_logged_in
  • generic.filled_in_email_form

If you have any questions related to the tracking system, feel free to reach out to us via live chat or at [email protected]

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