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Is there a free version? – Downgrading your account to Basic

Tidio Chat offers a Basic version, which is free forever.

However, each new user gets a free 7-day trial of the paid plan, so you’ll have a chance to test out all the premium features we offer.

Once your free trial ends, you’ll have the option to choose: either downgrade to the Basic plan or sign up for a subscription.

When you choose to “Continue as Basic” there will be another pop-up, asking if you really want to downgrade the account – we will list you some the things that will not be available from now on. 

After pressing “Yes, downgrade my account” the chat panel will refresh, and you’ll be able to continue using the service. You’ll see your account’s status in the upper-right corner, under your name.

You can add more features or Automation triggers at any moment by clicking the Upgrade button.


If you’re running an online store on the Shopify platform, the steps to downgrade to Basic from a paid plan are the same, however, the Billing section in your Tidio panel looks a little different.

To cancel a paid subscription purchased for Shopify store, please go to Settings and then Account section. Under the Billing press Cancel button to cancel your subscription:

Alternatively, you can click the Upgrade button in the upper right corner of your Tidio panel, then set the number of operators to 0 and Automation to 100 and click “Cancel My Subscription”

Check out this bit of a video where we talk about the end of trial and the forever-free version:

If you have any questions regarding the downgrade or the available features, please contact us on our live chat at

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