Is there a free version? – Downgrading your account to Basic
Tidio Chat offers a Basic version, which is free forever.
However, each new user gets a free 7-day trial of the paid plan, so you’ll have a chance to test out all the premium features we offer.
Once your free trial ends, you’ll have the option to choose: either downgrade to the Basic plan or sign up for a subscription.
Choosing “Downgrade” will refresh the page and put you directly to the free version.
After pressing “Yes, downgrade my account” the chat panel will refresh, and you’ll be able to continue using the service. You can check your account’s status by clicking on your avatar in the upper-right corner of the page.
You can add more features or Automation triggers at any moment by clicking on the Upgrade button.
You can also skip the trial and just go for the free version immediately after logging in to the chat admin panel. The option for it will appear once you’ll click on the ‘Statistics’ icon (the circle next to the Upgrade button) in the upper right corner of the admin panel page.
If you’re running an online store on the Shopify platform, the steps to downgrade to Basic from a paid plan are the same, however, the Billing section in your Tidio panel looks a little different.
To cancel a paid subscription purchased for Shopify store, please go to Settings and then Account section. Under the Billing press Cancel button to cancel your subscription:
Alternatively, you can click the Upgrade button in the upper right corner of your Tidio panel, then set the number of operators to 0 and Automation to 100 and click “Cancel My Subscription”
Check out this bit of a video where we talk about the end of trial and the forever-free version:
If you have any questions regarding the downgrade or the available features, please contact us on our live chat at www.tidio.com