Maciej Duszynski

Editor-in-Chief / Content Team Leader

Editor-in-chief and content team leader. Maciej sees to it that our articles are thoroughly researched, fact-checked, and bring real value to readers.

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Maciej Duszynski

About me

Maciej manages Tidio's in-house team of content creators. He coordinates the development of digital PR campaigns and ensures that all our articles stick to the highest quality standards. Before joining Tidio, Maciej worked as a content specialist and product owner at a career development website. His insights were featured in Forbes, Databox, or Toggl among others and his articles attract millions of new readers each year.

Maciej believes the future of customer service and customer experience will be shaped by humans and machines alike. With the latter supporting the former. He's a believer in AI-assisted communication as well as solutions that merge the human touch with robotic precision and tirelessness, such as conversational chatbots.

Maciej holds a master’s degree in English and his professional interests revolve around such areas as communication, natural language processing (NLP), search engine optimization (SEO), and growth hacking. In private, an avid fan of science fiction literature and movies, heavy guitar music, and mountain biking.

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Some of my articles