Tidio’s Response to the
COVID-19 Crisis

Find the details of the measures we’ve taken so far to support our customers and employees during the coronavirus crisis.

The global outbreak of COVID-19 is affecting every one of us. 

The crisis has significantly changed our daily routines and the very rhythm of our lives, forcing us to rethink the way we work, learn and socialize. Businesses have also taken a major hit as everyone needs to stay at home to prevent further spread of the virus.

We have responded to the current situation by introducing work-from-home policies and taking other necessary steps. That’s why I wanted to update you about the decisions we’ve taken to support our customers and employees. 

Here’s what we’ve done so far.

Tidio Mailing, a Premium Feature, is Now Free for Our Customers

Recently, we have released a major new feature: Tidio Mailing. It’s an easy-to-use email marketing platform for eCommerce businesses, designed to help them with lead nurturing and sales. 

Although initially supposed to be a separate premium plan with 500 free monthly emails, it now has 5,000. This change applies only to our paying customers for a period of 60 days, starting from today. 

After brief consideration, we’ve made this decision to increase the number tenfold to support our community and help it stay connected with customers during the epidemic. 

We invite you to join many of our clients who are already reaching their customers with Tidio Mailing.

Create your email campaign

Our Customer Success Team is Ready to Help

Here at Tidio, we’re making sure that you can get fast and quality support, especially during this difficult time. That’s why we keep customer service working during usual business hours. 

Be sure that our awesome customer success team is ready to answer your questions and help you better use Tidio. 

So if you have any questions or concerns, please don’t hesitate to contact us. 

Contact us

Remote Work Policies

A full switch to remote work was one of the first initiatives we’ve taken at Tidio. To help our employees handle this sudden jump to work from home, we’ve created useful guides and provided access to handy apps (video conferencing, etc.). 

Every day, team leaders help employees with anything related to their remote work experience to minimize the disruption. This helps us to continue our business operations and support our clients effectively during these uncertain times. 

We’re happy that all our employees are healthy. That’s a blessing, and we’re going to do everything we can to keep it that way. 

Business-Related Travel

It goes without saying that we’ve canceled all business trips to keep our employees and their families safe. When the time is right, we are prepared to resume travels to conferences and workshops and continue investing in the professional development of our employees.

The entire Tidio organization is committed to the success of our customers and the safety of employees. That’s why we’ve made these decisions. Although we’re distanced from each other now, we’re working even harder to make our product useful for our customers during this time. 

Stay safe,

Tytus Gołas