Thanks for your interest in Tidio

Due to high demand, our sales team is currently prioritizing businesses managing over 200 customer conversations or receiving 1,000+ monthly website visitors.   If your company doesn't meet these thresholds, we encourage you to purchase a plan directly through the Tidio platform.   We apologize for any inconvenience and appreciate your understanding.

"Billable conversation" refers to any live chat, ticket, email or social media channel conversation that includes a message from a human agent (you). Unanswered messages initiated by visitors/customers are not counted, ensuring you're only billed for relevant interactions. Responses from Flows and Lyro AI Agent are not counted as "agent replies".

No. A conversation is only billed as a Billable conversation once you reply using Tidio or proactively initiate a conversation with your visitor. If you don’t respond to a customer conversation – such as spam or messages that don't require a reply – the conversation won’t count toward your monthly limit.

To start using the platform, log into your account and open the Tidio app. Simply click 'Log in' at the top right of the page and enter your credentials to access the platform.   Watch our 10-minute setup video and visit our Help Center for detailed tips on getting the most out of Tidio.

Yes, you can. You can downgrade or upgrade your subscription at any time. Subscription changes will come into effect at the start of your next billing cycle. This means that you will keep your premium features until the end of the existing cycle.

Absolutely. Our products are designed to complement each other, so you can mix and match to create a solution tailored to your business needs.   For example, you can combine a Customer Service plan with the Flows and Lyro AI Agent plans to create an AI customer service suite that solves most customer problems without human intervention, freeing your live support agents to handle complicated requests.   You can subscribe to a single paid plan and use the free features of other plans at the same time. For example, you can subscribe to the Growth Customer Service plan and use the free plan versions of Lyro AI Agent and Flows.   You can also subscribe to the free versions of all our plans. Alternatively, you can bundle multiple paid plans for more features and better limits.

Yes, it is. You can learn how to use Tidio and Lyro AI Agent in this 10-minute video tutorial and by visiting our Help Center.

Yes, we do. We offer a full-featured 7-day trial. This means that you can use the full feature set of any Customer Service, Lyro AI Agent, or Flows plan within your first 7 days with Tidio.   You don’t need to provide us with your credit card information to access the free trial. At the end of the trial, your account will automatically downgrade to the Free plan unless you upgrade your subscription to a paid option.