Solve up to 70% of customer problems with AI-powered conversations.
Reach your customers now, pick a plan later
Try Tidio for free. No credit card required.
Standard plans
Bundled solution
Get a personalized plan
Addons
Create personalized campaigns with our email marketing automation tool. Every Tidio account can send up to 500 emails per month for free.
Remove the "Powered by Tidio" logo from your chat widget.
Main features
Lyro conversations starter pack
Livechat conversations
50Chatbot triggers
100Tickets
Messenger, Instagram, email integration
Native Shopify actions
Test all Tidio features for 7 days
Get startedNo credit card required
Free 0 USD /mo. | Starter 29 USD /mo. | Can be bundled Communicator 25 USD /mo. per seat | Chatbots Starting from 29 USD /mo. | Tidio+ Starting from 394 USD /mo. | |
---|---|---|---|---|---|
![]() Lyro conversations | Add-on | Add-on | Add-on | Add-on | custom |
Livechat conversations | 50 | 100 | 50 | ||
Chatbot triggers | 100 | 500 | 100 | 2k - 40k | custom |
Tickets | |||||
Seats included | 3 | 3 | 1-5 | 3 | custom |
Features | |||||
Live Chat | Live Chat | Live Chat | Live Chat | Live Chat | Live Chat |
Messenger integration | Messenger integration | Messenger integration | Messenger integration | Messenger integration | Messenger integration |
Instagram integration | Instagram integration | Instagram integration | Instagram integration | Instagram integration | Instagram integration |
WhatsApp integration | WhatsApp integration | WhatsApp integration | WhatsApp integration | WhatsApp integration | WhatsApp integration |
Email integration | Email integration | Email integration | Email integration | Email integration | Email integration |
Ticketing system | Ticketing system | Ticketing system | Ticketing system | Ticketing system | Ticketing system |
Email marketing system | Add-on | Add-on | Add-on | Add-on | Add-on |
App integrations (Google Analytics, Klavyio, Mailchimp, etc.) | App integrations (Google Analytics, Klavyio, Mailchimp, etc.) | App integrations (Google Analytics, Klavyio, Mailchimp, etc.) | App integrations (Google Analytics, Klavyio, Mailchimp, etc.) | App integrations (Google Analytics, Klavyio, Mailchimp, etc.) | App integrations (Google Analytics, Klavyio, Mailchimp, etc.) |
Canned responses | Canned responses | Canned responses | Canned responses | Canned responses | Canned responses |
Multisite | Multisite | Multisite | Multisite | Multisite | Multisite |
Multilanguage | Multilanguage | Multilanguage | Multilanguage | Multilanguage | Multilanguage |
Widget customization | Widget customization | Widget customization | Widget customization | Widget customization | Widget customization |
Automated satisfaction survey | Automated satisfaction survey | Automated satisfaction survey | Automated satisfaction survey | Automated satisfaction survey | Automated satisfaction survey |
Basic analytics | Basic analytics | Basic analytics | Basic analytics | Basic analytics | Basic analytics |
![]() Tidio AI Reply Assistant | Tidio AI Reply Assistant | Tidio AI Reply Assistant | Tidio AI Reply Assistant | Tidio AI Reply Assistant | Tidio AI Reply Assistant |
No Tidio Branding | No Tidio Branding | No Tidio Branding | Add-on | Add-on | No Tidio Branding |
Live visitor list | Live visitor list | Live visitor list | Live visitor list | Live visitor list | Live visitor list |
Analytics | Analytics | Analytics | Analytics | Analytics | Analytics |
Visitors Info | Visitors Info | Visitors Info | Visitors Info | Visitors Info | Visitors Info |
Live typing | Live typing | Live typing | Live typing | Live typing | Live typing |
Native Shopify actions | Native Shopify actions | Native Shopify actions | Native Shopify actions | Native Shopify actions | Native Shopify actions |
Departments | Departments | Departments | Departments | Departments | Departments |
Full widget customization | Full widget customization | Full widget customization | Full widget customization | Full widget customization | Full widget customization |
Lyro Connect | Lyro Connect | Lyro Connect | Lyro Connect | Lyro Connect | Lyro Connect |
OpenAPI | OpenAPI | OpenAPI | OpenAPI | OpenAPI | OpenAPI |
Chatbots | |||||
Sales chatbots templates | Sales chatbots templates | Sales chatbots templates | Sales chatbots templates | Sales chatbots templates | Sales chatbots templates |
FAQ chatbots templates | FAQ chatbots templates | FAQ chatbots templates | FAQ chatbots templates | FAQ chatbots templates | FAQ chatbots templates |
Visual Chatbot builder | Visual Chatbot builder | Visual Chatbot builder | Visual Chatbot builder | Visual Chatbot builder | Visual Chatbot builder |
Services | |||||
Support over email | Support over email | Support over email | Support over email | Support over email | Support over email |
Support over live chat (24/5) | Support over live chat (24/5) | Support over live chat (24/5) | Support over live chat (24/5) | Support over live chat (24/5) | Support over live chat (24/5) |
Chatbot building and strategy assistance | Chatbot building and strategy assistance | Chatbot building and strategy assistance | Chatbot building and strategy assistance | Chatbot building and strategy assistance | Chatbot building and strategy assistance |
Dedicated Customer Success Manager | Dedicated Customer Success Manager | Dedicated Customer Success Manager | Dedicated Customer Success Manager | Dedicated Customer Success Manager | Dedicated Customer Success Manager |
Account reviews | Account reviews | Account reviews | Account reviews | Account reviews | Account reviews |
Training sessions | Training sessions | Training sessions | Training sessions | Training sessions | Training sessions |
Standard plans
Bundled solution
Get a personalized plan
Seats included
3Livechat conversations
50Chatbot triggers
100Tickets
- 0
Lyro conversations
- 500
Email Marketing
No branding
Live Chat
Messenger integration
Instagram integration
WhatsApp integration
Ticketing system
App integrations (Google Analytics, Klavyio, Mailchimp, etc.)
Canned responses
Multisite
Multilanguage
Widget customization
Automated satisfaction survey
Basic analytics
Tidio AI Reply Assistant
Live visitor list
Analytics
Visitors Info
Live typing
Native Shopify actions
Departments
Full widget customization
Lyro Connect
OpenAPI
Sales chatbots templates
FAQ chatbots templates
Visual Chatbot builder
Support over email
Support over live chat (24/5)
Chatbot building and strategy assistance
Dedicated Customer Success Manager
Account reviews
Training sessions
Can I change my subscription anytime I want?
Yes. You can upgrade or downgrade your plan anytime you want, regardless of whether you have an active paid subscription or you are on the free plan.
Can I subscribe to more than one plan?
Yes. Our plans are very flexible. Think of them as options you can freely turn on and off whenever you want. If you’re looking for advanced live chat features, pick the Communicator plan priced per operator seat. But, if automations are something else you need, you can add the Chatbots plan as well. Remember, you can downgrade your subscription at any time!
How many live chat messages can I send?
You and your operators can send unlimited live chat messages, but the number of people you can contact depends on your plan. You can talk to 50 unique visitors on the free plan and an unlimited number of visitors on the Communicator plan.
Does the free plan allow using chatbots?
Yes. As a free plan subscriber, you can add chatbot templates to your account and use our chatbot builder to build as many chatbots as you want. Although your chatbots can have an unlimited number of chats, they are limited to talking only to 100 unique visitors per month.
When will my chatbot limit refresh?
The limit refreshes every 30 days. If you are on the paid plan, the limit will refresh after 30 days, starting from the moment you have made your payment. If you are on the Free plan, the limit will refresh after 30 days, starting from the moment you have created your account.
What is Lyro?
Lyro is a conversational chatbot. It turns customer questions into conversations and delivers personalized support, like a human agent.
What is a Lyro conversation?
A Lyro conversation is a customer interaction that has at least one reply from our AI support agent.
Even if Lyro replies a dozen times or more to solve the customer’s problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.
When will my Lyro conversation limit refresh?
Your first 50 Lyro conversations are free. You can access more conversations with the Lyro add-on:
- 50 conversations - $39
- 100 conversations - $75
- 150 conversations - $110
- 200 conversations - $140
- More? Contact us
Can I use more than 200 Lyro conversations per month?
Yes. Contact us to access custom Lyro conversation limits.
What is the difference between Tidio's regular chatbots and Lyro?
Regular chatbots rely on pre-designed conversational paths while Lyro uses artificial intelligence and natural language processing to understand questions and have human-like conversations with customers. Lyro provides more details to make sure customers are satisfied with the information they receive.
Can I use Lyro on any website?
Lyro is available for most websites. However, you won’t be able to use Lyro if your website focuses on:
Weapons and Military
Adult Content
Political Campaigning
Illegal Activities
Misinformation and Fake News
Healthcare and Medical Advice
Gambling and Betting
Finance related (finance consulting, broker, exchanges etc)
If you have any questions about Lyro’s availability, please contact our support team.
How many emails can I send with Tidio?
Every Tidio account can send up to 500 emails per month for free. However, you can send up to 40,000 emails per month with our paid add-on. For free plans, your limit refreshes 30 days from the moment you created your account. If you’re using the paid solution, the limit refreshes 30 days from the moment you made the payment.
Can I add Tidio live chat to more than one website/store?
Yes, you can add Tidio to multiple sites and/or stores. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. It means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc.