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Yes. You can upgrade or downgrade your plan anytime you want, regardless of whether you have an active paid subscription or you are on the free plan.

Yes. Our plans are very flexible. Think of them as options you can freely turn on and off whenever you want. If you’re looking for advanced live chat features, pick the Communicator plan priced per operator seat. But, if automations are something else you need, you can add the Chatbots plan as well. Remember, you can downgrade your subscription at any time!

You and your operators can send unlimited live chat messages, but the number of people you can contact depends on your plan. You can talk to 50 unique visitors on the free plan and an unlimited number of visitors on the Communicator plan.

Choose from a range of 1,000 to 40,000 chatbot triggers, depending on your business needs. A trigger is essentially a single time a chatbot is activated per unique visitor. You can use multiple chatbots for one unique website visitor, and it would still be counted as one use to your monthly chatbot's limit. The cost of the Chatbots add-on depends on how many triggers you choose:

• number of triggers = monthly cost

• 1,000 = 19 USD

• 2,000 = 29 USD

• 3,000 = 39 USD

• 5,000 = 49 USD

• 10,000 = 69 USD

• 15,000 = 85 USD

• 20,000 = 99 USD

• 30,000 = 119 USD

• 40,000 = 139 USD

Yes. As a free plan subscriber, you can add chatbot templates to your account and use our chatbot builder to build as many chatbots as you want. Although your chatbots can have an unlimited number of chats, they are limited to talking only to 100 unique visitors per month.

The limit refreshes every 30 days. If you are on the paid plan, the limit will refresh after 30 days, starting from the moment you have made your payment. If you are on the Free plan, the limit will refresh after 30 days, starting from the moment you have created your account.

Yes, you can add Tidio to multiple sites and/or stores. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. It means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc.