Tidio vs. Gorgias
Tidio is better than Gorgias - Shopify store owners say so
Tidio drives more growth for ecommerce brands than Gorgias at half the cost. And Tidio offers better features - according to customer reviews.
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4.7
1852+ Shopify reviews
vs.
4.3
500+ Shopify reviews
Tidio constantly outperforms Gorgias on G2
Why settle for the second-best customer service app for Shopify? We win the most important comparison categories, including
Ease of use
9.4
8.4
Quality of support
9.3
9.2
Automation
9.0
8.4
Customization
9.1
8.5
Social customer service
9.2
8.4
9.4
8.4
9.3
9.2
9.0
8.4
9.1
8.5
9.2
8.4
Source: Compare Gorgias vs. Tidio | G2
You focus on growing your business. We manage your customer support
Conversational AI is the next step of customer service in ecommerce, and Tidio’s Lyro AI Chatbot outperforms Gorgias’ AI agent. Tidio’s Lyro AI Chatbot helps your store reach 85% support automation, while Gorgias manages only 60%. Tidio’s AI also answers customer questions in dozens of languages on your website and social media, while Gorgias’ AI functions solely through email.
What can you get for $203/month with Tidio and Gorgias?
Gorgias is too expensive for growing Shopify stores.
Unlimited
3
400
300
3.000
150
Save 69% by choosing Tidio
12 mo.
Your annual savings
$106
1
This comparison is calculated for 4,000 monthly tickets and 2,000 monthly automated interactions, using similar Tidio and Gorgias plans billed monthly.
Value of sales generated with Tidio
Decrease in waiting times
We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.
Evelin Lopez
Marketing Manager at eye-oo
Choose Tidio over Gorgias for 85% automation at half the cost
Accelerate your growth with affordable Shopify automation and AI.
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FAQ
Tidio vs. Gorgias: Frequently asked questions
Which is better – Tidio or Gorgias?
While it would be easy to offer a predictable answer to this question, we won’t do that. However, we recommend you check out this comparison hosted by G2 , a third-party website, and our Shopify reviews - Tidio, Gorgias – to draw your own conclusions.
Why do Shopify owners switch from Gorgias to Tidio?
Cost is the most cited reason. A limited Gorgias plan that includes some basic automations usually costs more than a full-featured Tidio plan that includes advanced automation and conversational AI.
The second most cited reason is the lack of support. It’s funny how Gorgias, a tool that positions itself as a top customer service tool doesn’t offer top customer service for its own customers, isn’t it?
Is Tidio or Gorgias better for small Shopify stores?
At Tidio, we’re dedicated to helping new businesses grow. That’s why we offer three free-forever plans you can combine to support your customers. Gorgias doesn’t offer anything for free. In addition, Tidio plans usually offer the same features as Gorgias ones at half the cost. And if you need any proof, just take a quick look at the Gorgias pricing and Tidio pricing pages and answer your own question.
Gorgias claims Tidio’s Shopify-dedicated actions don’t work. Is that true?
It’s common for inferior brands to slander their betters, and we’re aware Gorgias does this both on their website and during their sales calls. But that claim is definitely not true. As Gorgias recommends on their own comparison page, please ask your Tidio representative to demonstrate our native Shopify integration – most users actually find it superior to anything Gorgias offers.
Does Tidio support custom integrations?
Of course we do. Tidio+ customers work with our integration team and we integrate Tidio with all the apps in your business ecosystem.