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Tidio vs. Gorgias

Tidio is better than Gorgias - Shopify store owners say so

Tidio drives more growth for ecommerce brands than Gorgias at half the cost.
And Tidio offers better features - according to customer reviews.

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Tidio logotype black

4.6

1852+ Shopify reviews

vs.

4.4

Gorgias logotype black

500+ Shopify reviews

laptop on a table
Tidio is just better. We win 51 out of 65 comparison categories 

Tidio constantly outperforms Gorgias on G2

Why settle for the second-best customer service app for Shopify? We win the most important comparison categories, including

Ease of use

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9.4

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8.4

Quality of support

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9.3

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9.2

Automation

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9.0

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8.4

Customization

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9.1

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8.5

Social customer service

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9.2

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8.4

Tidio logo
Gorgias logo
Ease of use

9.4

8.4

Quality of support

9.3

9.2

Automation

9.0

8.4

Customization

9.1

8.5

Social customer service

9.2

8.4

Source: Compare Gorgias vs. Tidio | G2

You focus on growing your business. We manage your customer support

Conversational AI is the next step of customer service in ecommerce, and Tidio’s Lyro AI Chatbot outperforms Gorgias’ AI agent. Tidio’s Lyro AI Chatbot helps your store reach 85% support automation, while Gorgias manages only 60%. Tidio’s AI also answers customer questions in dozens of languages on your website and social media, while Gorgias’ AI functions solely through email.

Every useful feature without the bloated price tag 

What can you get for $203/month with Tidio and Gorgias?

Gorgias is too expensive for growing Shopify stores.

Tidio logo
Gorgias logo
No. of seats

Unlimited

3

Support tickets

400

300

AI-driven support
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Automated interactions

3.000

150

Powerful Shopify integration
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Multichannel
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missing feature
Video calls
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missing feature

Save 69% by choosing Tidio

12 mo.

Your annual savings

$10

6

1

This comparison is calculated for 4,000 monthly tickets and 2,000 monthly automated interactions, using similar Tidio and Gorgias plans billed monthly.

177K+

Value of sales generated with Tidio

86%

Decrease in waiting times

Evelin Lopez

We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.

Evelin Lopez

Marketing Manager at eye-oo

Contact sales

Choose Tidio over Gorgias for 85% automation at half the cost

Accelerate your growth with affordable Shopify automation and AI.

No credit card required

Contact sales

FAQ

Tidio VS Gorgias: Frequently asked questions

Which is better – Tidio or Gorgias?

While it would be easy to offer a predictable answer to this question, we won’t do that. However, we recommend you check out this comparison hosted by G2 , a third-party website, and our Shopify reviews - Tidio, Gorgias – to draw your own conclusions.

Why do Shopify owners switch from Gorgias to Tidio?

Cost is the most cited reason. A limited Gorgias plan that includes some basic automations usually costs more than a full-featured Tidio plan that includes advanced automation and conversational AI.

The second most cited reason is the lack of support. It’s funny how Gorgias, a tool that positions itself as a top customer service tool doesn’t offer top customer service for its own customers, isn’t it?

Is Tidio or Gorgias better for small Shopify stores?

At Tidio, we’re dedicated to helping new businesses grow. That’s why we offer three free-forever plans you can combine to support your customers. Gorgias doesn’t offer anything for free. In addition, Tidio plans usually offer the same features as Gorgias ones at half the cost. And if you need any proof, just take a quick look at the Gorgias pricing and Tidio pricing pages and answer your own question.

Gorgias claims Tidio’s Shopify-dedicated actions don’t work. Is that true?

It’s common for inferior brands to slander their betters, and we’re aware Gorgias does this both on their website and during their sales calls. But that claim is definitely not true. As Gorgias recommends on their own comparison page, please ask your Tidio representative to demonstrate our native Shopify integration – most users actually find it superior to anything Gorgias offers.

Does Tidio support custom integrations?

Of course we do. Tidio+ customers work with our integration team and we integrate Tidio with all the apps in your business ecosystem.