Live Chat

The Best Live Chat Software in 2020

Are you looking for the best live chat app for your website? You are in the right place. Check out our ultimate list of the best chat solutions for SMBs, SaaS, and eCommerce (both paid and free).

Did you ever wonder how many live chat apps are available today to choose from? No one can know for sure, as the number seems to be growing every day. GetApp live chat software category lists 100+ positions, and these are only the top tools. If we take a quick look at WordPress plugins, there are more than 600 live chat plugins (!).

So, which one should you pick?

A cloud of live chat software logos

Comparing different live chat solutions may seem like comparing apples and pears. But we did it anyway. Our goal was to create the ultimate list that will help you choose the best live chat for you. Check out our fresh ranking of the best live chat platforms available.

The Best Live Chat Software That Will Improve Your Customer Service in 2020

Here are the best live chat apps, according to a formula based on aggregated reviews from websites such as GetApp and Built With:

  1. Tidio
  2. Tawk.to
  3. JivoChat
  4. Acquire
  5. Formilla
  6. LiveAgent
  7. LiveChat
  8. Drift
  9. Zendesk Chat
  10. Intercom
  11. Pure Chat
  12. Olark
  13. Chatra
  14. Crisp

Click on an app to read more about it or download our score sheet below.

Live Chat Comparison Spreadsheet

(DOWNLOAD)

What Factors Does This Live Chat Comparison Take Into Account?  

The apps listed here are the best ones available. They all get very good reviews most of the time. To make things more interesting, they are pitted against each other. It’s the clash of the titans. And the rules are brutal. Just take a look.

  • Rule #1: All the data is gathered from G2, GetApp, Capterra, and Built With (Last update: February 2020)
  • Rule #2: An average score for each category is calculated    
  • Rule #3: You earn (or lose) points by beating the average score (or falling behind)

Let the fight begin!

Olark

The official logo of Olark live chat app.

Olark is a simple and elegant live chat tool with some basic automation features. There are no separate plans for small or big teams. The good news is that you get all feature access once you buy a live chat operator seat. What’s the bad news? There is no free plan available (only a 2-week trial).

Olark Pricing

Olark pricing plan is very straightforward. You pay $17 per agent with monthly payments or $15 a month with a 1-year subscription. If you choose the second option, you’ll have to pay $180 upfront. As a paying customer, you get all of the extra features available in the app.

Olark Features

Olark has some nice features like Chat routing. You can automatically redirect conversations based on visitor custom properties (such as location). However, Olark is not big on chatbots. You can greet visitors with automated chat messages but there are no customizable bots. A welcome message, similar to the most basic playbook by Drift, is all that you get. 

Who Can Use Olark?

Olark is a live chat tool of choice for medium and small businesses that care for simplicity and can afford to skip free solutions. In the past, it was criticized for limited file-sharing options but that does not seem to be a problem anymore. Olark gets mostly favorable reviews from all types of clients.

How Well Does Olark Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Olark among small, mid-sized, and big companies.

G2 algorithm rating:
4.3 out of 5 (-0.2 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.56 (-0.09 compared to the average of 4.65)

G2 score from medium businesses:
4.46 (+0.18 compared to the average of 4.28)

G2 score from enterprises:
4.41 (-0.20 compared to the average of 4.61)

G2 5-star reviews:
Small Business 64%, Medium Business 60%, Enterprise 50%

A chart showing the average GetApp score for Olark compared to other live chat software in 2020.

GetApp rating:
4.55 (-0.09 compared to the ranking score average of 4.64)

98% of GetApp users recommend Olark to a friend
(+1% compared to the average of 97%)

Capterra rating:
4.6 (-0.05 compared to the ranking score average of 4.65)

Popularity (based on Built With):
40,886 (live websites), 246,428 (historical)

Active to Historical ratio:
17:100 (-13:100 compared to the average of 30:100)

Overall score: -76 points

Tidio

The official logo of Tidio live chat app.

Tidio is the most popular eCommerce live chat tool among Shopify store owners. It gets great reviews and is very platform-friendly. It’s no wonder that Tidio is the favorite live chat software of WordPress users as well. Additionally, it has an easy to use chatbot editor and, on top of that, it is great for email marketing. Go Tidio!

Tidio Pricing

Tidio offers a Free plan, a Communicator plan for $15 per month (with advanced user tracking), a Chatbots plan (with more chatbot triggers) for $15 per month, and additional operator seats for $10. It is known for offering the best value for money.

Tidio Features

Most features available in Tidio for free are paid features in other apps from this ranking. Instead of being simply a live chat widget, Tidio offers one of the best bot editors on the market, a mailing tool with custom email designs, and ready-made eCommerce chatbot flows (such as the abandoned cart bot template). It can be used as a complete customer engagement platform at a fraction of the cost of Intercom or Drift.

Tidio has free desktop and mobile apps, you can integrate it with your Facebook business page, and – if you still find it lacking in some regards – you can connect Tidio with third-party solutions such as Zapier, Pipedrive, or Zendesk.

Who Can Use Tidio?

Tidio is extremely popular among small businesses, but there are also some medium-sized businesses that have discovered that Tidio is more than suitable for most of their needs. If your focus is on lead generation, marketing automation, or eCommerce, you should definitely give Tidio a shot. 

How Well Does Tidio Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Tidio among small, mid-sized, and big companies.

G2 algorithm rating:
4.7 out of 5 (+0.2 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.75 (+0.10 compared to the average of 4.65)

G2 score from medium businesses:
5.0 (+0.72 compared to the average of 4.28)

G2 5-star reviews:
Small Business 75%, Medium Business 100%

A chart showing the average GetApp score for Tidio compared to other live chat software in 2020.

GetApp rating:
4.67 (+0.03 compared to the ranking score average of 4.64)

99% of GetApp users recommend Tidio to a friend
(+2% compared to the average of 97%)

Capterra rating:
4.7 (+0.05 compared to the ranking score average of 4.65)

Popularity (based on Built With):
136,475 (live websites), 285,338 (historical)

Active to Historical ratio:
48:100 (+18:100 compared to the average of 30:100)

Overall score: +171 points

LiveChat

The official logo of LiveChat app.

LiveChat is one of the most advanced and long-established customer service apps. It is also one of the most complex ones. It even comes with its very own app marketplace. You can choose which modules fit your needs and install many add-ons and extensions that are suitable for advanced customer service automation.

LiveChat Pricing

There is no free version of LiveChat. With month-to-month payments, you pay $19 per agent for the Starter plan, $39 for the Team plan, and $59 for the Business plan. The more features you want, the higher the bid. And the sky’s the limit since the Enterprise plan is based on individual contracts. Other LiveChat products – ChatBot, HelpDesk, and Knowledge Base – are sold separately.  

LiveChat Features

The business plans include advanced features such as reporting, ticketing, a work schedule, and (hold your breath, drumroll) unlimited chat history (exhale). To use LiveChat as more than a LiveChat widget you need extensions – Knowledge Base for self-service support and ChatBot for messaging automation.

Who Can Use LiveChat?

LiveChat is appreciated by medium and big businesses who are able to get most of the advanced features of the app and multiple LiveChat products. The tools are complex (and costly) and the learning curve is quite steep. But for enterprise-level companies, it is an effort worth taking, as it pays off in the long run.

How Well Does Livechat Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of LiveChat among small, mid-sized, and big companies.

G2 algorithm rating:
4.4 out of 5 (-0.1 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.62 (-0.03 compared to the average of 4.65)

G2 score from medium businesses:
4.54 (+0.26 compared to the average of 4.28)

G2 score from enterprises:
4.62 (+0.01 compared to the average of 4.61)

G2 5-star reviews:
Small Business 70%, Medium Business 63%, Enterprise 69%

A chart showing the average GetApp score for LiveChat compared to other live chat software in 2020.

GetApp rating:
4.64 (0% difference from the ranking score average of 4.64)

98% of GetApp users recommend LiveChat to a friend
(+1% compared to the average of 97%)

Capterra rating:
4.6 (-0.05 compared to the ranking score average of 4.65)

Popularity (based on Built With):
131,928 (live websites), 475,997 (historical)

Active to Historical ratio:
28:100 (-2:100 compared to the average of 30:100)

Overall score: +17 points

Crisp

The official logo of Crisp live chat app.

When it comes to functionality, Crisp is like an illegitimate child of Olark and LiveChat. On the one hand, it is minimalistic and elegant, on the other, it is modular and has a separate “app store” within its panel. And if all of this weren’t enough, it is French.

Crisp Pricing

Crisp has a free plan (which is nice for a change) with some basic features, a $25 Pro plan (with 4 seats included), and a $95 Unlimited plan with unlimited seats and access to Crisp’s advanced features and plugins.

Crisp Features

Crisp can be integrated with Slack, Telegram, Facebook Messenger, and Twitter. It allows audio messaging as well. The Unlimited plan has 2 different chatbot tools – Automated Replies and Chat Bot. They can be used to create simple and complex conversation designs that can be used both in customer service and lead generation.

Who Can Use Crisp?

Crisp has many SMB users who like the fact that there are several live chat operator seats by default and it is affordable (compared to other live chat software). It also looks very sleek and friendly, which can attract some customers.

How Well Does Crisp Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Crisp among small, mid-sized, and big companies.

G2 algorithm rating:
4.5 out of 5 (neither above nor below the average ranking score)

G2 score from small businesses:
4.73 (+0.08 compared to the average of 4.65)

G2 score from medium businesses:
1.0 (Ouch! -3.28 compared to the average of 4.28)

G2 5-star reviews:
Small Business 81%, Medium Business 0%

A chart showing the average GetApp score for Crisp compared to other live chat software in 2020.

GetApp rating:
4.51 (-0.13 compared to the ranking score average of 4.64)

92% of GetApp users recommend Crisp to a friend
(-5% compared to the average of 97%)

Capterra rating:
4.5 (-0.15 compared to the ranking score average of 4.65)

Popularity (based on Built With):
31,238 (live websites), 76,186 (historical)

Active to Historical ratio:
41:100 (+11:100 compared to the average of 30:100)

Overall score: -372 points

JivoChat

The official logo of JivoChat live chat app.

JivoChat is currently the second most popular live chat app in the world. Its pricing is very simple – just like with Olark you pay for operator seats only and get all premium features. The biggest difference, that contributes to the popularity of this tool, is that you can use the basic version for free as well.

JivoChat Pricing

It offers a forever-free plan with 5 agent seats but you have to buy the Professional version seats separately one by one. They cost $13 per agent when billed annually or $19 with month-to-month payments.

JivoChat Features

JivoChat is a live chat solution that is very customer service-oriented. If your focus is on conversation marketing and lead generation, then it may not be the best choice. However, when your only goal is to write messages with your customers, JivoChat can do the trick. What makes JivoChat stand out from the crowd is a Callback feature (sold separately) which allows you to receive phone calls.

Who Can Use JivoChat?

Try JivoChat if your business is traditional and customers prefer phone support over messaging. Because of its Callback feature (charged per minute), JivoChat prefers a classic customer support communication framework. You can choose this live chat solution if you don’t want to automate your customer service (or use bots) and don’t mind apps with heavy branding (the JivoChat logo is very prominent even when the widget is minimized).

How Well Does JivoChat Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Jivochat among small, mid-sized, and big companies.

G2 algorithm rating:
4.8 out of 5 (+0.3 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.43 (-0.22 compared to the average of 4.65)

G2 score from medium businesses:
5.0 (+0.72 compared to the average of 4.28)

G2 5-star reviews:
Small Business 86%, Medium Business 100%

A chart showing the average GetApp score for Jivochat compared to other live chat software in 2020.

GetApp rating:
4.79 (+0.15 compared to the ranking score average of 4.64)

96% GetApp users recommend Jivochat to a friend
(-1% compared to the average of 97%)

Capterra rating:
4.8 (+0.15 compared to the ranking score average of 4.65)

Popularity (based on Built With):
291,202 (live websites), 671,884 (historical)

Active to Historical ratio:
43:100 (+13:100 compared to the average of 30:100)

Overall score: +165 points

Drift 

The official logo of Drift live chat app.

Drift claims to do much more than provide a customer support tool. First and foremost, Drift is a conversation marketing solution. They actually came up with the very idea of conversational marketing and the term itself. Needless to say, it was a smart marketing move. How very meta.

Drift Pricing

Drift has 5 plans divided into solutions for individuals, teams, and enterprises. There is a $0 Free plan, a $50 Standard plan, a $400 Pro plan, a $1,500 Premium plan, and an Enterprise plan (which is negotiable).

Drift Features

Drift offers features that are very similar to the ones you can find in Intercom and LiveChat. However, its main focus is lead generation and marketing automation. It may seem pricey but with Pro and Premium plans you get access to custom chatbots free of charge (Intercom and LiveChat sell their chatbot tools as separate extensions). To find out more about the differences and similarities between Drift and Intercom you can check out this comparison of Intercom alternatives.

Who Can Use Drift?

Drift, LiveChat, and Intercom are the three biggest live chat players out there. They target big and medium companies that need complex solutions. Additionally, Drift is liked by some for the unique marketing bravado of their approach (others find it too aggressive at times).  

How Well Does Drift Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Drift among small, mid-sized, and big companies.

G2 algorithm rating:
4.4 out of 5 (-0.1 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.60 (-0.05 compared to the average of 4.65)

G2 score from medium businesses:
4.60 (+0.32 compared to the average of 4.28)

G2 score from enterprises:
4.56 (-0.05 compared to the average of 4.61)

G2 5-star reviews:
Small Business 80%, Medium Business 72%, Enterprise 68%

A chart showing the average GetApp score for Drift compared to other live chat software in 2020.

GetApp rating:
4.5 (-0.14 compared to the ranking score average of 4.64)

91% GetApp users recommend Drift to a friend
(-6% compared to the average of 97%)

Capterra rating:
4.5 (-0.15 compared to the ranking score average of 4.65)

Popularity (based on Built With):
38,660 (live websites), 119,261 (historical)

Active to Historical ratio:
32:100 (+2:100 compared to the average of 30:100)

Overall score: +17 points

Tawk.to 

The official logo of Tawk.to live chat app.

Tawk.to provides a very unique service. Instead of selling a live chat app, they give it away for free and encourage you to hire live chat operators to take care of your customer support. The idea looks like a stroke of genius, but you may want to think twice before deciding to use it on your website.  

Tawk.to Pricing

The app itself is completely free. Full-time live chat agents for hire cost between $350-750 a month. If you can’t afford it, $15/month allow you to hide the Tawk.to logo.

Tawk.to Features

LiveChat, Intercom, and Drift are cut from the same cloth when it comes to their target customers. Tawk.to and JivoChat, on the other hand, are conceptually related with regard to their business strategy. Both provide really nice and popular live chat apps and want to charge you by the minute for something else. But the game is rigged. JivoChat wants to charge you for phone connections, and Tawk.to encourages you to hire live chat operators. Consequently, they won’t make apps that help with customer service automation. If they did, they would be like turkeys voting for Christmas!

Who Can Use Tawk.to?

Small Business owners who don’t care for chatbots and don’t want to automate their customer service and lead generation processes. Medium businesses that want to outsource customer support and have it off their shoulders.

How Well Does Tawk.to Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Tawk.to among small, mid-sized, and big companies.

G2 algorithm rating:
4.6 out of 5 (+0.1 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.69 (+0.04 compared to the average of 4.65)

G2 score from medium businesses:
4.73 (+0.45 compared to the average of 4.28)

G2 score from enterprises:
5.0 (+0.39 compared to the average of 4.61)

G2 5-star reviews:
Small Business 75%, Medium Business 82%, Enterprise 100%

A chart showing the average GetApp score for Tawk.to compared to other live chat software in 2020.

GetApp rating:
4.63 (-0.01 compared to the ranking score average of 4.64)

97% GetApp users recommend Tawk.to to a friend (0% difference)

Capterra rating:
4.6 (-0.05 compared to the ranking score average of 4.65)

Popularity (based on Built With):
445,664 (live websites), 1,131,223 (historical)

Active to Historical ratio:
39:100 (+9:100 compared to the average of 30:100)

Overall score: +166 points

Zendesk Chat

The official logo of Zendesk Chat live chat app.

Zendesk Chat is the new name of Zopim. Back in the day, Zopim was one of the best and most popular live chat software in the world. Zendesk bought Zopim Technologies several years ago and integrated the live chat with its own helpdesk, email, and customer service platform.

Zendesk Chat Pricing

Zendesk Chat Lite is available for free for users of Zendesk Support plans. The lite version has many limitations, such as only one concurrent conversation and 30-day chat history. To get more features, you can try a 19$ Team plan, $35 Professional plan, and 70$ Enterprise plan (per agent with monthly billing). 

Zendesk Chat Features

Most of the advanced features of Zendesk Chat come only with Professional and Enterprise plans. To use conversation routing, automation triggers, and reports you need to choose the most expensive plans. Chatbots are not available (they can, however, connect with Zendesk Guide suite, which is a separate Zendesk product). 

Who Can Use Zendesk Chat?

Zendesk can be used by big companies that need advanced CRM and customer engagement systems. Since Zendesk Chat is part of the family of Zendesk products, it can be interconnected with other Zendesk solutions. As a result, to make the most of Zendesk Chat, you should also use Zendesk Support. If you are not using Zendesk already (and don’t want to use it in the future) there are many better options. This is especially true if you want to use your live chat tool to generate leads.

How Well Does Zendesk Chat Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Zendesk Chat among small, mid-sized, and big companies.

G2 algorithm rating:
4.3 out of 5 (-0.2 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.5 (-0.15 compared to the average of 4.65)

G2 score from medium businesses:
4.41 (+0.13 compared to the average of 4.28)

G2 score from enterprises:
4.61 (no difference compared to the average of 4.61)

G2 5-star reviews:
Small Business 58%, Medium Business 52%, Enterprise 69%

A chart showing the average GetApp score for Zendesk Chat compared to other live chat software in 2020.

GetApp rating:
4.5 (-0.14 compared to the ranking score average of 4.64)

97% GetApp users recommend Zendesk Chat to a friend (0% difference)

Capterra rating:
4.5 (-0.15 compared to the ranking score average of 4.65)

Popularity (based on Built With):
(Zopim) 254,313 (live websites), 1,116,202 (historical)

Active to Historical ratio:
23:100 (-7:100 compared to the average of 30:100)

Overall score: -62 points

Formilla Live Chat 

The official logo of Formilla live chat app.

Formilla is a live chat and marketing automation app that tries to bring AI messaging bots to the masses. It combines simplicity with some very advanced machine learning technologies. It is also eCommerce-friendly and you can integrate your Formilla Live Chat with Shopify, WooCommerce, and BigCommerce online stores. 

Formilla Pricing

You can use Formilla for free, which can be easily missed – the Small Business plan is not displayed on their pricing page in any prominent place. Premium, Professional, and Growth plans are available for $19.99, $59.99, and $119.99 respectively (if you choose month-to-month payments). 

Formilla Features

Formilla is one of the few chat tools that use Artificial Intelligence. Free version has lots of limitations, such as a fixed number of contacts and chats. AI Bots are the hot feature used as the main marketing angle for the platform. However, they are available only in the most expensive plans. It sort of makes sense, since the AI teaching process takes lots of conversations – it can be used effectively only by medium-sized and big companies anyway.  

Who Can Use Formilla Live Chat?

Formilla is a very innovative live chat software that bridges the gap between simpler solutions for SMBs and more advanced platforms for big companies. In that respect, it is somewhat similar to Tidio, although leaning towards being a helpdesk (or self-service support) app, rather than marketing automation and customer engagement tool.

How Well Does Formilla Live Chat Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Formilla among small, mid-sized, and big companies.

G2 algorithm rating:
4.5 out of 5 (neither above nor below the average ranking score)

G2 score from small businesses:
5.0 (+0.35 compared to the average of 4.65)

G2 5-star reviews:
Small Business 100%

A chart showing the average GetApp score for Formilla compared to other live chat software in 2020.

Capterra rating:
4.8 (+0.15 compared to the ranking score average of 4.65)

GetApp rating:
Not available

Popularity (based on Built With):
7,105 (live websites), 34,980 (historical)

Active to Historical ratio:
20:100 (-10:100 compared to the average of 30:100)

Overall score: +55 points

Intercom

The official logo of Intercom live chat app.

Intercom is an advanced customer engagement platform for mid-size and big companies. With its additional bot extensions and helpdesk products, it can be used as an alternative to Zendesk and LiveChat.

Intercom Pricing

Intercom’s pricing is very complicated and based on the number of contacts and messages you send and receive monthly. It is frequently criticized for its unpredictable nature. There is no flat price and the more customers you get the more you pay. You are charged for all customer “engagement moments” within the 90-day time window.  

Intercom Features

Intercom provides a live chat solution as their core product but you can choose your specific goals and match features with your particular needs. There are Lead generation, Customer Engagement, Customer Support, and All-in-one variants of their app that come in Essential, Pro, and Premium plans. There are also many extensions such as Custom Bots or Product Tours.     

Who Can Use Intercom?

Intercom is popular among SaaS companies and corporations. The number of live websites that have the Intercom widget is not very impressive but the size and reputation of their clients are. Using Intercom makes sense when you need complex solutions and don’t have too much low-quality traffic.

How Well Does Intercom Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Intercom among small, mid-sized, and big companies.

G2 algorithm rating:
4.3 out of 5 (-0.2 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.50 (-0.15 compared to the average of 4.65)

G2 score from medium businesses:
4.48 (+0.20 compared to the average of 4.28)

G2 score from enterprises:
4.54 (-0.07 compared to the average of 4.61)

G2 5-star reviews:
Small Business 65%, Medium Business 60%, Enterprise 60%

A chart showing the average GetApp score for Intercom compared to other live chat software in 2020.

GetApp rating:
4.54 (-0.10 compared to the ranking score average of 4.64)

96% GetApp users recommend Intercom to a friend
(-1% compared to the average of 97%)

Capterra rating:
4.5 (-0.15 compared to the ranking score average of 4.65)

Popularity (based on Built With):
52,841 (live websites), 397,690 (historical)

Active to Historical ratio:
13:100 (-17:100 compared to the average of 30:100)

Overall score: -62 points

Acquire.io

The official logo of Acquire live chat app.

Acquire.io is one of the least popular but very promising live chat tools. It is a multi-channel customer communication platform that businesses of any size (although it is rather costly) can use to improve the quality of their customer service and increase the level of customer engagement. 

Acquire.io Pricing

There is no free plan available and the cheapest one is $300 a month (when billed annually) and $40/mo. per agent seat. The Pro plan costs $950 and $50 per agent, so getting access to advanced features costs at least 1000$ per month. 

Acquire.io Features

Acquire.io provides some of the typical premium live chat features such as proactive messaging and conversation routing but there are also some of the less popular. For instance, it has its own software development kit, voice and video calls, as well as screen-sharing and cobrowsing functions. By “hi-jacking” the screen of a customer, support agents can solve even the most complicated issues that could be hard to explain during a regular text-based live chat conversation.

Who Can Use Acquire.io?

Acquire.io can be a good alternative to Intercom or Drift for those who want similar features and can afford a similar price, but for some reason don’t want to choose any of the more popular platforms. So far, it gets positive reviews from all types of businesses but there are only several of them available online.   

How Well Does Acquire.io Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Acquire among small, mid-sized, and big companies.

G2 algorithm rating:
4.6 out of 5 (+0.1 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.86 (+0.21 compared to the average of 4.65)

G2 score from medium businesses:
4.33 (+0.05 compared to the average of 4.28)

G2 score from enterprises:
5.0 (+0.39 compared to the average of 4.61)

G2 5-star reviews:
Small Business 86%, Medium Business 33%, Enterprise 100%

A chart showing the average GetApp score for Acquire compared to other live chat software in 2020.

GetApp rating:
4.94 (+0.30 compared to the ranking score average of 4.64)

100% GetApp users recommend Acquire to a friend*
(+3% compared to the average of 97%)

*But there are less than 20 reviews of that app

Capterra rating:
4.9 (+0.25 compared to the ranking score average of 4.65)

Popularity (based on Built With):
379 (live websites), 1,486 (historical)

Active to Historical ratio:
26:100 (-4:100 compared to the average of 30:100)

Overall score: +125 points

Pure Chat

The official logo of PureChat live chat app.

Pure Chat is a free live chat that is a little bit like a cross between JivoChat, Tawk.to, and Tidio, but without any unique or interesting features. To use an old advertising slogan – it does exactly what it says on the tin. Pure Chat is a “pure” chat widget. If you are interested in a simple live chat tool and don’t need anything too fancy, it can be something just for you.

Pure Chat Pricing

Apart from the Free version, there is a Growth plan for $49 (billed monthly) or $39 per month (billed annually) and a Pro plan for $99 (or $79). You can also buy extra agent seats for $10-15, depending on your plan.     

Pure Chat Features

Pure Chat has some nice features such as canned responses and advanced live chat widget customization available in the free plan. Just like in Tidio, the premium plan gives access to advanced visitor tracking options. However, Pure Chat does not have chatbots by default. The company sells its own chatbot solution called Artibot as a separate product.    

Who Can Use Pure Chat?

According to their advertisements, Pure Chat is a great tool for gangsters and crooked lawyers. Since their chatbot solution (Artibot) focuses on booking meetings as well, Pure Chat seems to be perfect for service businesses. It also scores better with smaller enterprises than with big companies.

How Well Does Pure Chat Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Pure Chat among small, mid-sized, and big companies.

G2 algorithm rating:
4.4 out of 5 (-0.1 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.59 (-0.06 compared to the average of 4.65)

G2 score from medium businesses:
4.44 (+0.16 compared to the average of 4.28)

G2 score from enterprises:
4.33 (-0.28 compared to the average of 4.61)

G2 5-star reviews:
Small Business 66%, Medium Business 53%, Enterprise 54%

A chart showing the average GetApp score for Pure Chat compared to other live chat software in 2020.

GetApp rating:
4.55 (-0.09 compared to the ranking score average of 4.64)

98% GetApp users recommend Pure Chat to a friend
(+1% compared to the average of 97%)

Capterra rating:
4.6 (-0.05 compared to the ranking score average of 4.65)

Popularity (based on Built With):
40,151 (live websites), 163,274 (historical)

Active to Historical ratio: 
25:100 (-5:100 compared to the average of 30:100)

Overall score: -66 points

Chatra

The official logo of Chatra live chat app.

Chatra and Olark are competitors and they target the same market segment. Their live chat software is supposed to be elegant, simple, and friendly. The creators of Chatra claim that talking through their live chat is almost like having a coffee with your clients. It is not very advanced but makes up for it with a beautiful design and modern vibe.

Chatra Pricing

Chatra charges you only for operator seats. You can use a very limited version of this live chat for free or get all premium features by paying $18 (with annual billing) or $24 per month per agent. There is no distinction between plans for small and big companies as you can adjust the number of seats according to your needs.

Chatra Features

Chatra can be perceived as an Olark alternative and the features of both apps are very similar. Premium features include a real-time visitor list, file sharing, visitor banning, chat reports, and integrations with popular helpdesk and CRM software. There is no chatbot editor available, but you can customize the Intelligent form bot.  

Who Can Use Chatra?

Chatra can be used by small and medium-sized businesses that want to appear friendly and modern. Chatra mixes well with SaaS, startups, and eCommerce. Their advertising has some anti-corporate undertones to it. As they repeatedly say, it’s all about building better connections with visitors and showing the “real people.” 

How Well Does Chatra Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of Chatra among small, mid-sized, and big companies.

G2 algorithm rating:
4.2 out of 5 (-0.3 compared to the average ranking score of 4.5)

G2 score from small businesses:
4.6 (-0.05 compared to the average of 4.65)

G2 score from medium businesses:
4.0 (-0.28 compared to the average of 4.28)

G2 score from enterprises:
4.5 (-0.11 compared to the average of 4.61)

G2 5-star reviews:
Small Business 60%, Medium Business 25%, Enterprise 50%

A chart showing the average GetApp score for Chatra compared to other live chat software in 2020.

GetApp rating:
4.77 (+0.13 compared to the ranking score average of 4.64)

99% of GetApp users recommend Chatra to a friend
(+2% compared to the average of 97%)

Capterra rating:
4.8 (+0.15 compared to the ranking score average of 4.65)

Popularity (based on Built With):
21,786 (live websites), 74,917 (historical)

Active to Historical ratio:
29:100 (-1:100 compared to the average of 30:100)

Overall score: -122 points

LiveAgent

The official logo of Live Agent live chat app.

LiveAgent does not have the best-looking live chat widget but their ticketing system is quite a catch. If you are interested in a helpdesk app, LiveAgent offers pretty much everything you want. Just like in the case of Zendesk, LiveAgent is a live chat app glued to a full-blown helpdesk app, not the other way round.

LiveAgent Pricing

You can buy the Ticketing Solution for $15 per month per seat and the Ticket+Chat (Live Chat on top of Ticketing) for $29 a month. There is also an All-inclusive plan starting from $39 with additional features such as video calls and call center support. You also pay additional monthly fees ($39) for Instagram, Facebook, or Twitter integrations.

LiveAgent Features

LiveAgent app offers much more than a live chat. Apart from the ticketing system, it includes social media support connected to your helpdesk panel and unlimited knowledge bases. Compared to that, the live chat itself may even appear a little bit downplayed. However, LiveAgent chat is very capable. Its premium features include real-time visitors monitoring, chat satisfaction surveys, and chat invitations.

Who Can Use LiveAgent?

LiveAgent is a good choice when you don’t mind a complicated user interface and want to have your helpdesk, live chat, and call center on one platform. It is popular among small businesses and mid-size companies that are interested in a customer service-oriented approach rather than marketing automation.

How Well Does Liveagent Score Against Other Live Chat Software?

A chart showing the popularity and evaluation of LiveAgent among small, mid-sized, and big companies.

G2 algorithm rating:
4.5 out of 5 (neither above nor below the average ranking score)

G2 score from small businesses:
4.7 (+0.05 compared to the average of 4.65)

G2 score from medium businesses:
4.6 (+0.32 compared to the average of 4.28)

G2 score from enterprises:
4.56 (-0.05 compared to the average of 4.61)

G2 5-star reviews:
Small Business 75%, Medium Business 67%, Enterprise 65%

A chart showing the average GetApp score for LiveAgent compared to other live chat software in 2020.

GetApp rating:
4.67 (+0.03 compared to the ranking score average of 4.64)

100% GetApp users recommend LiveAgent to a friend
(+3% compared to the average of 97%)

Capterra rating:
4.7 (+0.05 compared to the ranking score average of 4.65)

Popularity (based on Built With):
6,088 (live websites), 21,122 (historical)

Active to Historical ratio:
29:100 (-1:100 compared to the average of 30:100)

Overall score: +46 points

Best Live Chat for 2020: The Final Summary

You can take a look at the chart below to see the summarized view of the ratings.

Best Free Live Chat Software: Try Our Picks

Some of the live chat tools don’t have a free plan. If you are interested only in free solutions here is our best live chat shortlist:

Acquire, LiveAgent, Zendesk Chat, Intercom, and Olark have trial versions but there is no forever free plan available. 

When it comes to free solutions, Tidio offers the most advanced features in its freemium version. If you are interested in creating your Tidio account now, click below.

Try Live Chat For Free

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