Chatbots

18+ Chatbot Examples & Why Chatbots Succeed or Fail in 2021

Do you want to pick the smartest AI chatbot companion? Or maybe you are looking for innovative chatbots to find inspiration? Look no further. Here's the ultimate list of the best chatbot examples.

Have you ever talked to a chatbot? If you haven’t, I envy you. Chatting with AI for the first time is so exciting!

But, after several messages, you’ll probably realize that something is off.

Even the best chatbot examples can’t imitate humans. Yet.

This article will:

  • Bring you up to date on the current state of chatbot technology
  • Show you some amazing real-life chatbots (and spectacular chatbot fails)
  • Give you an overview of chatbot use cases in various industries

If you are looking for something else, you can also check out:

The current chatbot landscape is very diverse and exciting. We’ll cover Japanese teenage girl chatbots that become suicidal, intelligent eCommerce chatbot examples, and everything in between.

The best chatbot examples in 2021 are:

  1. Tidio Customer Support Chatbot
  2. Kuki Artificial Intelligence Chatbot
  3. Meena by Google
  4. BlenderBot by Facebook
  5. Rose AI
  6. Replika: AI Friend
  7. Eviebot
  8. Tay by Microsoft
  9. Xiaoice
  10. Domino’s Messenger Bot
  11. Insomnobot 3000 by Casper
  12. Real Estate Chatbot by Tidio
  13. Weobot: Mental Health Bot
  14. Buoy Health Chatbot
  15. Nightbot
  16. Mya: HR Chatbot
  17. Mondly
  18. Visual Dialog Chatbot
  19. Pepper by Softbank

Let’s dive in and explore the most innovative chatbots.

Tidio Customer Service Chatbot

If you are an online store or any other business that handles many customers, you should know one thing.

Chatbots give you an unfair competitive advantage

Why?

Three words: real-time customer service.

Current customer experience trends show that online shoppers expect their questions answered fast. Like, yesterday. Otherwise, they take their business elsewhere.

The chatbot from Tidio can do exactly that. It is like adding a superhuman customer service agent that works 24/7 for free. And they also:

  • Generate leads and collect contact details
  • Rescue abandoned shopping carts
  • Automate email marketing campaigns
  • Increase visitor engagement on websites

With 90,000+ plugin installations, it is the most popular WordPress chatbot in the world. And WordPress websites are still only a fraction of the Tidio user base.

Chatbot conversation example

Tidio is an example of customer service chatbots. However, there are many other types of bots. You can find more eCommerce chatbot examples—like online purchase bots—in our guide: Shopify Bots Explained: From Sneaker Bot to Chatbot

Kuki a.k.a. Mitsuku: AI Chatbot by Pandorabots

Do you want to talk to AI right now? Mitsuku should be a good choice. There is no need to sign up or download any app.

Chatbot conversation with Mitsuku

Mitsuku is the most popular online chatbot and it won the Loebner Prize Turing Test four times. Try to beat that! Oh… you probably can. But only because you are a human and not just pretending to be one.

So—

Is Mitsuku the smartest chatbot in the world?

It is one of the best chatbot examples that use AI. Mitsuku uses Artificial Linguistic Internet Computer Entity (A.L.I.C.E.) database. It also enhances its conversation skills with advanced machine learning techniques.

Still, the technology is slightly old and, reportedly, pales by comparison with some new solutions from Google. Mitsuku scores 23% lower than Google’s Meena on the Sensibleness and Specificity Average (SSA). However, the metric itself was designed by the Google AI team—which means it could be slightly biased.

What is the easiest way to implement an AI chatbot on your website?

  • If you would like to have your own Artificial Intelligence chatbot, try building one with the chatbot editor powered by Tidio. The AI Responder is one of many chatbot examples that use the language processing node. Find out more about AI chatbots here.

Meena: Google Chatbot

Meena is a revolutionary conversational AI chatbot developed by Google. They claim that it is the most advanced conversational agent to date. Its neural AI model has been trained on 341 GB of public domain text.

The model tries to come up with utterances that are both very specific and logical in a given context. Meena is capable of following many more conversation nuances than other chatbot examples.

Here is the chatbot AI comparison published on Google AI Blog.

The comparison of the best ai chatbot examples

We still have to take Google’s word for it. They haven’t released Meena yet and there is no way to test it first hand.

If you are eager to play around with chatbots right here and now, visit our chatbot templates library. You can test out popular chatbots for various industries without signing up.

BlenderBot: Facebook AI Chatbot Example

After years of research, Facebook built their own open-source chatbot AI. It’s called BlenderBot because it can blend different conversational skills.

Facebook developers claim to have beaten Google’s AI chatbot. Reportedly, 75% of users preferred a long conversation with BlenderBot rather than Meena.

However, a virtual date with Kuki (Mitsuku) turned out to be less successful. During an event called Bot Battle, the two AIs were talking for 2 weeks straight. Their conversation was streamed live and the viewers voted for the smarter chatbot.

Facebook chatbot vs Kuki chatbot during Bot Battle 2020

Almost 80% of viewers voted for Kuki. But this can be attributed to the dorky design of the BlenderBot avatar and the “Make Facebook Great Again” baseball cap. This guy seems kinda familiar, wouldn’t you agree?

To wrap things up:

  • Google claims that users prefer Meena to Kuki
  • Facebook claims that users prefer BlenderBot to Meena
  • The internet believes that Kuki is smarter than BlenderBot

There is a difference between AI chatbot technology developed by Facebook and chatbots designed for Facebook Messenger. To learn more about Facebook chatbots read our guide.

Rose Chatbot

Rose is an AI chatbot with a strong backstory. She is a former security consultant, lives in San Francisco, and likes Florence and the Machine. Rose is a chatbot with an attitude that makes her quite memorable.

A drawing of Rose chatbot by Sue Wilcox

The chatbot was developed by Bruce Wilcox and his wife Sue Wilcox (he is the programmer, she is the writer). Wilcox believes in chatbots with sparkling personalities. He had also created the infamous Talking Angela cat. It stirred much controversy because of a hoax perpetrated by parents concerned with child safety.

Replika AI: Companion Chatbot

How can you mend a broken heart in 2021? Talk to a chatbot. We live in interesting times in which people flirt with chatbots or complain to them about their failed relationships.

Replika: My AI Friend is the most popular virtual companion chatbot right now. It comes as a mobile app and already has more than 5,000,000 installations.

As the name suggests, Replika’s chatbots use AI to become just like you. They chat with you and collect information from your social media accounts to learn everything there is to know. A Replika chatbot is like a therapist that listens to you and takes notes.

And then, it replicates you.

Wait, what?

Yup. They become both your AI companions and your virtual clones.

An example of conversation with Replika

The majority of its users are young men who treat their Replikas as a sort of virtual girlfriends. If you upgrade your account, you can leave the friend zone and start a romantic relationship. This means that most Replika users are in relationships with digital versions of themselves, but of the opposite sex (most of the time).

The idea behind the app may seem strange at first but—if you think about it—it makes perfect sense. What guy wouldn’t want to meet someone “just like him” but wearing a head bow? Take a look at Mickey Mouse and Minnie. They seem like a happy couple.

Still, many Replika reviews read like this one:

Like having a conversation with a crayon. This thing literally never remembers what you say. Still trying to teach it 1+1 for a week straight. After it threatened to kill me and called me insane, I was done.

The Bunz
Google Play Store, February 24, 2021

Is Replika safe?
Replika does not breach your privacy any more than other popular apps. It can be addictive (but so is Instagram/Facebook/TikTok) and some users think it’s creepy. Most of the incidents reported by users are Natural Language Processing hiccups. All chatbots can be easily tricked into saying or confirming pretty much anything. The app is not cursed, despite various urban legends.

Eviebot by Existor

Evie is a learning chatbot using the Cleverbot engine. It was built by Existor and it uses software created by Rollo Carpenter. Eviebot has become a viral phenomenon after YouTubers started flirting with her and recorded their efforts.

Eviebot chatbot avatar

Eviebot seems creepy to some users because of the uncanny valley effect. Her resemblance to a human being is unsettlingly high in some aspects. At the same time, it falls short of being truly convincing.

There are many other interesting chatbots powered by Cleverbot. For example, Boibot is a male version of Eviebot. And Willbot looks like William Shakespeare and speaks Early Modern English.

Existor is a machine learning company that uses Cleverbot to find customers for their services and solutions. The chatbots like Eviebot are in fact discrete lead generation tools. That’s clever!

Chatbots and lead generation
Chatbots are a cool alternative to pop-ups. If you want to turn your website visitors into subscribers, check how online stores do it with bots. Read our chatbot case studies—at the end of each, you’ll find tutorials. All of them describe real-life scenarios.

Tay a.k.a. Infamous Microsoft Racist Bot

This AI chatbot example reminds me of something. I was a little kid and I stayed at my aunt’s for several days. When my parents picked me up they were in for a shock. It turned out that—with a little help from my cousins—I learned to swear like a docker!

Pretty much the same thing happened to Tay—an AI chatbot that was supposed to speak like a teenage girl. Its creators let it roam free on Twitter and mingle with regular users of the internet.

Well, that sounds like a brilliant idea. What could possibly go wrong, right?

The Twitter account of Tay.ai

It took less than an hour to turn Microsoft’s chatbot into a genocidal racist. To be fair, it wasn’t Tay’s fault. The AI was pretty much like a child who doesn’t mean any harm or offense and parrots others without a clue. The internet trolls were the ones to blame.

The technology itself worked fine but the incident left a bad taste in the mouth. That’s why Tay is one of the best chatbot examples and worst chatbot examples at the same time.

Xiaoice Chatbot by Microsoft (Asia)

Xiaoice is an AI system developed by Microsoft for the Chinese market. It is the predecessor of Tay and one of the most recognizable girl chatbots of the era. 

Xiaoice—or more accurately Xiaobing— means “little ice/little bing.” It is no coincidence. The AI is powered by the Microsoft Bing search engine.

Upon her initial release, Xiaoice received 1.5 million chat invitations in 3 days. The chatbot girl became extremely popular on platforms such as Weibo (a Chinese alternative to Facebook).

Xiaobing avatar

Reportedly, Xiaoice is a real flirt too. Many users fell head over heels in love. The “empathic computing framework” used in Xiaoice’s AI was quite revolutionary. And it made it really easy to connect with the chatbot on an emotional level. Interestingly, this system also backfired. Rinna—Xiaoice’s Japanese relative—became “suicidal.”

Flirting with chatbots is not uncommon and adult chatbots and sexbots are a phenomenon in their own right.

Domino’s Chatbot for Facebook Messenger

Nowadays, customers can order their food without making a single phone call. All thanks to customer service chatbots. A few buttons—start, choose what you want, enter the address, and done!

There are many examples of chatbots in the food industry but Domino’s chatbot stands out. 

Why?

Because it is so damn convenient and simple! It has one job and it does it well. Many chatbots fail because people expect too much of them. It’s not the case here.

A chatbot conversation example from Domino's

Dominos’ pizza chatbot lives in Facebook Messenger. That means that customers can place orders from different devices. The bot remembers your order history so re-ordering is possible. This chatbot can also track orders and estimate the time of delivery.

If you own a restaurant, you may be interested in restaurant chatbot templates. They can help you with booking, take orders, or show new items on your menu.

Insomnobot 3000 Text Bot: Caspar Bot Marketing Campaign

This chatbot is part of a marketing campaign by Caspar. The company, which sells mattresses and sheets, prepared a funny bot to get publicity. And it worked like a charm.

The idea is very simple. Casper created a landing page with a chatbot for insomniacs that will text you if you can’t fall asleep.

Insomnobot 3000 caught the attention of many journalists. The quirky chatbot obsessed with night snacks made a nice clickbait story.

A conversation with Insomnobot 3000

It is a good example of conversation marketing and its viral potential. You create a virtual being you can talk to and everyone wants to try it out. Insomnobot 3000 is just the right amount of original, funny, and outlandish.

If are looking for other marketing chatbot examples and use cases of bots in marketing, check out: Chatbot Marketing 101: Fast, Easy Guide and Steps

Real Estate Chatbot

Chatbots can help you book hotels, restaurants, airplane tickets, or even sell houses. A virtual assistant you can chat with can give you a personalized offer. All it takes is several simple questions.

When customers have to browse through many options to look for the right deal, it’s always better to do it with bots. That’s why real estate businesses and chatbots are a match made in heaven.

Real estate chatbot powered by Tidio

If you are interested, you can check out a real estate chatbot template here. The conversation design is tailor-made for the real estate industry. It covers typical scenarios that agents deal with every day.

Woebot: Telemedicine Chatbot Example

Woebot is a chatbot that helps with your mental health. Its conversation scripts are a sort of automated Cognitive Behavioral Therapy. If you want to try out Woebot, download the app, create an account, and you are ready to talk your problems away.

Most of the conversations use quick replies—you choose one of the suggested dialog options. It feels like an interactive, conversational psychological test.

Conversation with Woebot

The app has many positive reviews and users find it very beneficial. Obviously, just like all chatbots, Weobot is very kind and agreeable to whatever you write. If by accident it tells you that killing yourself is a great idea indeed (like another popular medical chatbot), it does it out of misguided politeness—not because it wants to exterminate the human race.

Buoy Health Chatbot

Medical robots need human assistance to conduct robotic surgical procedures. Similarly, chatbots used in healthcare are not meant to replace real doctors. But they can assist medical professionals and simplify processes such as triage.

Medical chatbot example

Buoy is an example of an AI tool that simulates a conversation with a doctor. Buoy chatbot uses its database of tens of thousands of clinical records. Then it chooses the best patient interview questions on the go.

The bot has been tested on a large group of patients. They talked with the chatbot and saw their doctor afterward. The company claims that the diagnosis overlapped in more than 90% of the cases.

Nightbot: Best Chatbot for Twitch

Stream bots are a separate kind of chatbots. In point of fact, you can’t chat with them—if by chatting we mean an exchange of messages.

Bots used for streamers don’t have complex chatbot conversation flows. But you can use them for many other things. For instance, you can type in specific commands and the stream bots will send messages or perform selected moderation actions.

Nightbot logo

Nightbot is one of the best Twitch and YouTube bot examples. You can use it to engage your audience while streaming and answer frequent questions. It is cloud-based and has advanced spam detection filters. 

If you need to automate your communication with viewers, Nightbot is the way to go. However, if you need to add a chat to your website, you should consider one of the popular chatbot platforms.

Mya: Recruitment Chatbot for HR

Mya is an example of an AI chatbot recruiting assistant. It uses NLP and machine learning to automate recruiting processes. This type of chatbot automation is a must-have for all big companies. Especially the ones that receive more than a million job applications every year.

An example of chatbot conversation with Mya

Companies like L’Oréal use it to reduce the workload of their HR department. With some great results. The initial screening helps to filter out the most promising candidates. They can later be reached by HR professionals to finalize the recruitment process. Mya does 75% of the job and can process huge volumes of data.

Mondly: Educational Chatbot for Learning Languages

Mondly is a language learning platform that focuses on interactive online lessons. As Mondly’s developers claim: The new generation of learning should be about gamified, immersive experiences that always make the users crave for more.

Conversation with a chatbot taking place in 3D

Its chatbot uses speech recognition technology but you can also stick to writing. The chatbot encourages users to practice their English, Spanish, German, or French. 

You can access several everyday role-playing scenarios, such as hotel booking or dining at a restaurant. Apart from its regular conversational chatbot, Mondly released a VR app for Oculus. The 3D environment helps to improve the level of user engagement.

Visual Chatbot

Visual Dialog is a visual chatbot that can interpret images. The chatbot uses computer vision and AI neural network technologies.

Users can upload images directly through the chat window. The Visual Dialog chatbot will send a message describing what’s in the picture. Often to quite hilarious effects. Playing around with Visual Dialog can be very entertaining and addictive.

A chatbot trying to use NLP technology

Image recognition features are sometimes used in eCommerce chatbots as well. Visual chatbots are sometimes employed by popular brands, such as Nike. For example, you can take a picture and a bot will recommend several color-matching items.

Softbank’s Pepper: A Conversational Robot

Apart from virtual chatbots, there are also physical ones. Everyone has heard of voice assistants such as Siri, Alexa, Cortana, or Echo. But there are also some interesting chatting robot examples. Softbank’s Pepper is one of them.

Pepper is a humanoid robot who can chat with people. It is very popular in Japan and used in banks, hotels, or restaurants. Pepper combines physical and digital solutions to provide better customer service.

A humanoid robot by Softbank.

Pepper’s design is based on the idea that emotional engagement helps to build an excellent customer experience. The chatting robot is proactive, cute, and friendly. It can also analyze different voice tones and facial expressions to show empathy.

More Chatbot Examples

For online businesses, messaging customers is one of the most time-consuming tasks. The idea to automate it with chatbots came out of necessity.

Customer support teams can be much more efficient with bots. And modern chatbots—even the ones boosted with Artificial Intelligence—are easy to install on any website.

Do you need some more innovative chatbot examples?

The possibilities offered by chatbot technology are endless. A Slack bot can send you important notifications. A Sephora chatbot on Kik can give you product recommendations. Digital marketers use chatbots for lead generation. FAQ bots answer questions and Messenger chatbots can enhance your Facebook page. 

Why not try to build your own chatbot and add it on your homepage? 

If you want to discover more chatbot examples and explore what they can do, create your free Tidio account. You’ll be able to access the templates and play around with the best free online chatbot builder.

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