My articles
12 Small Business Statistics: Facts & Numbers for 2026
Are you thinking about starting a small business? Check out these essential statistics and facts about small businesses in America.
Top 12 Customer Service Metrics: Measure Support Performance [+Examples]
Can you tell the difference between FRT and FCR? Find out everything you should know about customer service performance metrics in one article.
The Ultimate Guide to Shopware Ecommerce Platform
Learn how to get started with Shopware for ecommerce. Discover the main features of the platform and how to configure your new cloud-based store.
15 TikTok Statistics & Trends You Should Know in 2026
Learn key statistics and trends about TikTok usage, including who uses the app, why they use it, and how much time they spend on it. Find TikTok statistics for your marketing and research projects.
Chatbot Analytics: 9 Key Metrics You Must Track in 2026
Find out what chatbot metrics and KPIs you should measure in order to optimize your messages and user experience. Learn how to get actionable insights from your chatbot data.
9 Best ChatBot Alternative Options & Competitors to Try for Free in 2024
Looking for a chatbot tool that can handle customer service inquiries? Check out what the most popular chatbot alternatives are.
40+ Sales Tools for Sales Representatives & Marketers
Sales professionals need to stay up-to-date with the latest sales tools in order to be successful. Read our comparison of different tools that are essential for sales in 2022.
Will AI Text-to-Image Generators Turn Us All Into Artists?
Will text-to-image AI generators put artists out of business? Check out the best apps for generating realistic images and see examples of graphics and photos made with generative AI.
The 10 Best Tawk.to Alternatives and Competitors (2026)
Are you looking for a Tawk.to alternative? Check out our ultimate comparison of the best business chat solutions that you can use for free. We prepared a brief overview of all popular Tawk.to alternatives so you can decide which one is best for you.
Tell Us About Your Customer Service Nightmares
Whose fault was it? Was it the rude agent or the angry customer? Read our selection of customer service nightmare stories.
7 Best Instagram Bots for More Follows, Likes & Replies
Want to know which Instagram bots are the best? Our list includes some of the most popular and effective tools out there, all of which can help you get more followers and improve your engagement rate.
WhatsApp vs WhatsApp Business Account [Features, Benefits & Options]
Wondering how to start making better use of WhatsApp in your small business? Discover the most useful features available in WhatsApp Business.
How Smart Is AI After All These Years?
We decided to conduct an experiment and see which virtual assistant is the smartest. Is it Alexa, Cortana, or something else?
Beginner’s Guide to AI Shopping Assistant For Ecommerce
Find out what virtual shopping assistants are and why you need one. The ultimate guide for business owners and online retailers.
10 Best WooCommerce Chatbot Plugins in 2026 [Free]
What are the most popular WooCommerce chatbots? Find out which plugins have the best features and can increase your sales.
10 Best Packaging Design Ideas to Inspire Your Brand
The ultimate guide to packaging design. Learn how to design custom shipping boxes and amazing product packages.
Microchip Implants or an LED Tattoo? Which Cybernetic Enhancements Should I Put In My Body?
Are cybernetic implants the future of healthcare? Would you like to have a custom microchip in your body?
AI in Education: Will Tech Destroy Education or Save It?
Read the results of our original research about AI in education. What are the pros and cons of using artificial intelligence in schools and learning?
Customer Success Interview Questions And Answers for Managers & Specialists
Not sure what to ask candidates applying for customer success roles? Or maybe you don’t know how to answer the interview questions? Either way, we’ve got you covered.
6 Ways to Improve Your Company’s Customer Focus
What is customer focus and how to improve it? Everything you need to know to introduce customer-centric business culture to your company.
10 Best Customer Data Management Software for Small Businesses in 2026
Explore the best free and paid customer database tools. Top features, reviews, pros and cons, and video tutorials included. Find the right CRM app for your business.
What Are 8 Customer Needs and How to Identify Them?
Everything you must know about customer needs analysis and using it to improve your sales and customer service.
7 Ways to Deliver Excellent Customer Service [Examples]
What are the most important things in customer service? Learn how to provide outstanding customer service and build customer loyalty.
Will AI Take Your Job? Fear of AI and AI Trends for 2026
Is artificial intelligence good or bad? Learn about the results of our survey on AI fears. Find out who is afraid of losing their jobs to AI technologies and who welcomes the AI revolution.
21 Best Thank You for Your Order Messages [Free Templates]
Writing great thank you notes can make customers fall head over heels in love with your brand. Learn how to get loyal customers from their very first purchase.
Excellent Customer Service Skills Training for Employees [+Free Resources]
Looking for customer service training ideas and recommendations? Here you’ll find inspiration for yourself and your team.
What Is Customer Experience? [Definition & How to Improve]
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
How to Easily Design a Logo [Creative Ideas, Examples & Tips]
Find out how to design a logo for any business by following a simple formula. All the best tips for creating a logo in one place.
How to Build Trust in Ecommerce [Benchmarks for 2026]
What’s more important? Good design or 5-star reviews? Find out the results of our original research and learn how to make customers trust your website.
How To Create Chatbot Design [Best Practices, Examples & Layout Guidelines]
Chatbot design principles illustrated with examples. Learn about best practices and useful hacks to design better and more engaging chatbots.
Is My Phone Listening to Me? Truth or Myth
People are creeped out by online ads that are eerily accurate. It’s just like their phones were listening to their conversations. Is it true? Should we be afraid?
9 Tips to Make Newsletter Signups That Work [Signup Examples]
Everything you need to know to create beautiful and effective newsletter signups and signup forms. Discover easy signup hacks that drive conversions.
How To Write a Professional Email: Format, Examples & Structure
An easy guide to writing professional emails. Proper email format, key components of an email, different openings and closing that make emails more effective.
How to Start an Email [20+ Best Greetings & Opening Lines]
Hi, Hello, Dear Ms., or maybe Dear Mx.? Discover the best email greetings and opening lines. Everything you need to know to start an email with a bang.
39 Successful & Beautiful Shopify Stores for Inspiration
Looking for some online store inspiration? Check out these popular and successful Shopify stores to find great ecommerce ideas.
AI or Not Quiz (Generated Pics vs Real Photos, Images & Art)
We prepared a survey to see if people can identify whether photos, artwork, and music are human- or AI-made. The short answer? They can't.
99 Customer Experience Statistics & Interesting CX Trends (2026)
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
How to Write Email Subject Lines to Boost Open Rates [Examples]
Find out what are the best email subject lines for sales and higher open rates. Subject line best practices and easy formulas that you can follow gathered in one place.
10 Best Email Marketing Templates & Designs for 2026 [Free Download]
Are you looking for free email marketing templates for your business? Explore email categories and learn how to create email marketing templates of your own.
What Is Marketing Automation and How Can It Help Your Business?
Everything you need to know to start using marketing automation. Definitions, automated campaign examples, and best practices.
18 Best Marketing Automation Software Tools (2026 Update)
Are you looking for a better way to turn more visitors into customers? This article will help you find the perfect email marketing automation platform for your business.
20 Best Places to Sell Online [Platforms & Websites to Sell Items]
What is the best place to sell stuff online? Is it eBay, Amazon, Etsy, or your custom online store? Let's find out what is the best way to sell online in 2020.
A Quick Guide to Relationship Marketing [Best Ideas & Examples]
Everything you need to know about relationship marketing. Explore the best relationship marketing examples, ideas, tips, and strategies for your business.
Trending Products to Sell Online [Popular & Niche Ideas for 2026]
What are the best things to sell online in 2020? Which products are best for dropshipping and which ones you can make and sell from home? Let's find out!
How to Generate Leads Online for Every Business
From selling cockroaches to designing websites - read our new lead generation guide with case studies. Find out how to generate leads online for any type of business.
How to Build an Email List From Scratch
A guide to building email lists for your marketing campaigns from scratch. Different techniques you can use to create a relationship with your customers and collect their emails and opt-ins.
7 Types Of Advertising Appeals With Examples [Marketing & Social]
Use different types of advertising appeals to attract your customers and grab their full attention. Emotional advertising is excellent for making successful email marketing campaigns.
Professional Email Header Design: 7 Best Practice Examples
Learn how to increase your email click-through rate and engage your customers with captivating email header design. Real marketing email examples discussed.
How to Create a Professional Email Signature
Get the most out of your email signature. Read the best tips on writing and designing first-class email signatures which make clear that you mean business.
Subscribe Button Guide: How to Use Subscription Buttons in 2026
Everything you need to know about subscription buttons. Learn how to add a subscribe button to YouTube videos or how to use a website subscription chatbot.
30+ Best Brainy Quotes About Chatbots and Technology
Here is a selection of interesting and inspiring quotes about technology and chatbots. The quotes come from famous scientists, top journalists, and chatbot developers from all around the world.
Customer Service Definition: What Is It and First-Class Examples
Everything you need to know about customer service. What is it? Why do businesses find it so important? Find out the definition, examples, and benefits of customer service in our guide.
What Is Proactive Customer Service? [6 Best Examples]
Find out what proactive customer service is and how being proactive with customer service can help your company.
7 Best Chatbot User Interface Design Examples for Website [+ Templates]
Looking for some chatbot UI inspiration? In this blog post, we will take a look at 7 stunning chatbot user interfaces.
17 Key Customer Service Skills [List & Resume Examples]
What are the most important qualities of good customer service? Discover essential skills your customer service team should work on. Or find out which ones you should put on your resume.
What Is Conversational Marketing? [Guide & Examples]
Everything you need to know about conversational marketing best practices, tools, and strategies.
19 Best Shopify Apps to Get More Customers in 2026
Find out what are the best and most popular Shopify apps. Learn how you can use them to boost sales and get repeat customers.
How to Handle Angry Customers: Effective Techniques for Dealing with Irate Customer Situations
How should you respond to a customer claim when the customer is at fault? How to handle an angry customer? Find out in our complete guide to dealing with difficult and irate customers.
