Business Growth

13 Best Marketing Automation Software & Tools Available in 2021

Are you looking for a better way to turn more visitors into customers? This article will help you find the perfect email marketing automation platform for your business.

Let’s make one thing crystal clear—automated marketing is taking the world by storm. Taking advantage of it is not an option anymore but a necessity. 

But it’s good news. 

The best marketing automation tools can revolutionize your business, save time, and slash costs.

Creating new marketing campaigns and testing different marketing strategies used to take ages. Now, you can focus on the creative aspects and implement changes with several clicks.

For example, let’s say that you want to test if your new lead nurturing campaign will work. But you also want to send it only to a specific customer segment.

Can you do that?

Of course, you can! Change a workflow or two and from now on your potential customers will receive new emails.

Want to send beautiful newsletters, email marketing campaigns, and abandoned cart emails? Try our free email marketing software to design your emails, segment your contacts, and track email analytics.

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One of our users, Kate, had this to say:

I’m not a technical person but I could use my contacts and send a bulk email campaign in no time.

But what is the best marketing automation platform for your company? After all, every business is different. Is there the best marketing automation software for everyone?

Let’s find out! Here are some of the questions that we are going to answer:

What Is Marketing Automation Software?

Marketing automation software allows you to capture leads, segment them, and send emails. You can use it to create personalized customer journey flows. Once set up, the process is automatic.

Marketing Automation Software Example

Here is an example of a simple marketing automation created with Tidio:

  1. A chatbot sends a welcome message and offers a discount
  2. A visitor accepts the discount and leaves contact details
  3. The contact is tagged and receives a personalized email
An example of a marketing automation workflow with several steps

If you want to add this type of marketing automation on your website, check out how to do it:

How to Make a Chatbot Without Coding in Less Than 15 Minutes

Best Marketing Automation Tools Compared

Marketing automation software is used by 49% of companies. It is an essential tool if you want to boost your sales fast. Marketing automation companies know how important they are for businesses. And they are bending over backwards to deliver the best solutions.

We have compared some of the top marketing and email automation software of 2020. This list has been compiled after testing the apps and going through hundreds of reviews. The number of users is based on the data from BuiltWith. It includes both live and historical usage statistics.

The best marketing automation tools are:

  1. Tidio
  2. HubSpot
  3. Sendinblue
  4. Omnisend
  5. GetResponse
  6. Pardot (Salesforce)
  7. Intercom
  8. Notificare
  9. Infusionsoft (Keap)
  10. Marketo Engage
  11. Moosend
  12. ConvertKit
  13. Drip

Let’s take a look at their best features one by one.

1. Tidio: Live Chat, Chatbots, Email Marketing

Tidio is an all-in-one customer service and marketing automation platform for small businesses. It is especially popular among eCommerce owners. 

The logo of Tidio

People who own stores on Shopify, WordPress, or BigCommerce can install a plugin with two clicks and enjoy:

  • A lightweight live chat widget
  • Lead generation chatbots
  • Visitor tracking
  • Canned responses
  • Custom bot automation workflows
  • Custom alerts
  • Auto-generated chat pages
  • Tags and customer segmentation tools
  • Automated email campaigns
  • Analytics

You can integrate Tidio manually with any website. It is free and offers some powerful marketing automation features. You can also seamlessly connect it with most of the other platforms from this ranking

The number of Tidio users (global): 400,000+

Tidio Pricing: All the essential marketing automation features (chatbots and email marketing) are available for free. However, the freemium plan is suitable only for small businesses without many customers. But you can increase the number of emails and bot triggers for $10 and $18 respectively.

2. HubSpot Marketing Hub

HubSpot is one of the most powerful customer service and marketing automation tools. You can connect it with your social media ads, create complex email workflows, and even make a blog with it.

The logo of HubSpot

The most important HubSpot features are:

  • Live chat and bots
  • Email marketing
  • Forms, CTAs, and modals
  • Custom marketing automation workflows
  • Advanced marketing analytics

HubSpot is a state-of-the-art, top-of-the-range software used by professionals all over the world. It means that it can be somewhat pricey for small business owners.

The number of HubSpot users (global): 830,000+

HubSpot Pricing: HubSpot’s basic CRM tools are free. But the marketing automation is available in the Professional plan and starts at $890/month.

HubSpot has its own chatbot tools but you also consider different options: 7 Best Free Chatbot Platforms Compared

3. Sendinblue

Sendinblue offers cloud-based tools that focus on relationship marketing. Email and SMS marketing are two of its most popular features. You can also use it to create landing pages and manage your Facebook ads.

The logo of Sendinblue

Other features of Sendinblue include:

  • Transactional emails/SMS
  • Drag-and-drop page builder
  • Email heat maps
  • A/B testing

Sendinblue is a cheap alternative to HubSpot that offers similar features. There are many third-party plugin integrations available (native or Zapier-based).

The number of Sendinblue users (global): 130,000+

Sendinblue Pricing: You can send up to 300 emails per day for free. The marketing automation is available in the Premium plan starting at $65 a month.

4. Omnisend

Omnisend is a marketing automation software for online stores. It offers many features that are useful for eCommerce business owners.

The logo of Omnisend

With Omnisend you can access many pre-built marketing automation workflows for: 

  • Welcoming new customers and subscribers
  • Rescuing abandoned carts
  • Cross-selling and shipping confirmation
  • Customer journey personalization
  • Email, SMS, and push notifications

Omnisend is easy to use and is an interesting alternative to Tidio. However, compared to HubSpot or Salesforce, it doesn’t offer advanced CRM features.

The number of Omnisend users (global): 120,000+

Omnisend Pricing: SMS and email automation tools are available in the Standard plan that starts at $16 per month. For omnichannel marketing automation, it is better to switch to the Pro plan ($99/month).

5. GetResponse

GetResponse is a very versatile customer engagement and marketing automation software. 

The logo of GetResponse

Email marketing and product-related workflows are the primary features. But you can also use GetResponse to create landing pages or record and stream webinars.

Some of the most useful marketing automation features available in GetResponse are:

  • Welcome message templates
  • Popular product recommendations
  • Abandoned cart workflows
  • Behavioral targeting

GetResponse is great for boosting your online sales at a reasonable price. It can be integrated with eCommerce platforms such as Shopify, Etsy, or BigCommerce.

The number of GetResponse users (global): 130,000+

GetResponse Pricing: You can get access to the automation builder and create up to 5 marketing automation flows for $49 a month.

If you are interested in other software offering abandoned cart features, check out this article: 5 Best Shopify Cart Abandonment Apps for Online Stores [Free & Paid]

6. Pardot & Salesforce

Pardot is a B2B marketing automation tool created by Salesforce. It has been described as “blurring the lines between  sales and marketing.” Pardot places special emphasis on lead management and lead qualification.

The logo of Pardot

Some of the special features available in Pardot are:

  • Visitor tracking
  • Real-time sales alerts
  • Lead scoring and flow assignment
  • Content personalization
  • Email marketing

Pardot provides advanced AI-based solutions. You can also connect it with other Salesforce products to compose your suite.

The number of Pardot users (global): 150,000+

Pardot Pricing: This marketing automation software is the favorite choice of well-established companies. The cheapest plan (Growth) starts at $1,250 a month. The most popular option with AI costs $4,000 (or more if you have 10,000+ contacts).

Interested in the application of Artificial Intelligence in marketing? Read more here: Best AI Chatbot Solutions for Marketing 

7. Intercom

Pretty much like Tidio, Intercom is a live chat/bots platform that happens to have some cool marketing automation tools. 

The logo of Intercom

Intercom is modular. It offers very advanced options if you need them but they can be quite expensive.

You can use Intercom for:

  • Email marketing
  • Customer communication
  • Automatic knowledge bases
  • Time-based and behavior-based automation
  • Smart marketing campaigns

Intercom is quite infamous for its steep pricing. Many users point out that it “punishes” companies that scale up fast.

The number of Intercom users (global): 390,000+

Intercom Pricing: You can do simple things like bot-based lead qualification with the Grow plan (starting from $99/month). The more users you engage with, the pricier it gets. Regular plans (Conversation Marketing/Customer engagement) start from $499 per month.

Read more: The Comparison of Cheap Intercom Alternatives

8. Notificare

As the name suggests, Notificare is primarily a push-notification platform. It also has some great email and SMS features and can be successfully used for marketing automation.  

The logo of Notificare

The marketing automation features of Notificare include:

  • Behavior-based user segmentation
  • Email messages and RSS feeds
  • Customer onboarding and welcome messages
  • Lead nurturing campaigns
  • Custom workflow builder

Notificare is very mobile-oriented and it offers advanced solutions like geo-targeting. You can try it out in the Geo Push plan.

The number of Notificare users (global): No data

Notificare Pricing: The cheapest Notificare plan costs $19/month. However, the marketing automation add-on is available only in the Enterprise plan. It starts at $759 per month. 

9. Infusionsoft & Keap

Infusionsoft is an all-in-one sales and marketing automation platform. It has everything you need to convert more leads—CRM, email marketing, and nurturing campaign templates.

The logo of Infusionsoft

Out of all plans and solutions offered by Keap, Infusionsoft is the most powerful combination. It has:

  • Customizable dashboards
  • A/B email testing
  • Checkout pages and order forms
  • Advanced campaign-building tools

Keap is user-friendly and it targets small business owners who need one tool for optimizing their sales funnel. Infusionsoft takes it one step further and adds some advanced features.

The number of Infusionsoft users (global): 140,000+

Infusionsoft Pricing: You can use Infusionsoft for $199 per month. However, you’ll also need to pay additional monthly fees once you get more than 500 contacts.  

10. Marketo Engage

Marketo is a CRM tool developed by Adobe. Marketo Engage is an integrated marketing automation solution. Their unique selling proposition is a strong focus on account-based marketing.

The logo of Marketo Engage

Marketo Engage has many advanced marketing automation features such as:

  • Lead scoring, routing, and alerts
  • Intelligent cross-channel lead nurturing
  • Landing pages and forms
  • Advanced personalization
  • Customer journey and email campaigns

Engage is an industry-leading solution used by professionals. The higher plans of Marketo Engage use AI and machine learning to build predictive target account lists.

The number of Marketo users (global): 170,000+

Marketo Engage Pricing: The pricing of Marketo Engage can vary because it is connected with the number of your customers. It starts at $895 per month.

11. Moosend

Moosend is a good Omnisend alternative. It also targets eCommerce as their primary user base.

The logo of Moosend

Moosend has more than 30 ready-to-use automation templates. Some of them can be even triggered by things like weather conditions!

Still, most of the marketing automation workflows available in Moosend concentrate on online sales. Some of them are:

Moosend offers some of the most advanced features for just a fraction of the price of other marketing automation platforms.

The number of Moosend users (global): 8,000+

Moosend Pricing: The pricing is based on the number of your subscribers. For 2,000 customers you pay only $8 per month. With 10,000 contacts you’ll need to pay $100/mo. You can send unlimited emails and use automation creator tools for free.

12. ConvertKit

ConvertKit is a marketing automation platform for creators. Its primary users are bloggers, artists, performers, and crafters of all sorts.

The logo of ConvertKit

ConvertKit is targeted at creators and one-person businesses. You don’t have to be a digital marketer to try it out. It is very intuitive. Some of the ConvertKit features include:

  • Email marketing automation
  • Email designer
  • Landing page creator
  • Email sign up forms

You can use it to create landing pages and there are tons of templates. Additionally, ConvertKit integrates with Unsplash. It means that you get thousands of free stock photos for your email and page designs.

The number of ConvertKit users (global): 50,000+

ConvertKit Pricing: To access automated funnels and email sequences you need the Creator plan. The price starts at $29 a month for 1,000 subscribers.

13. Drip

Drip is a marketing automation platform for Shopify, Magento, WooCommerce, and custom stores. There are many flows aimed at rescuing abandoned carts or giving discounts. Drip covers almost all eCommerce scenarios.

The logo of Drip

With its advanced CRM toolkit, Drip is quite similar to HubSpot and Omnisend. Some of its best features are:

  • Multichannel marketing automation flows
  • Detailed email analytics
  • Unlimited emails
  • Revenue attribution tools

If you don’t mind missing features like live chat and chatbots, Drip may be the right solution for your store. The pricing is quite moderate too.

The number of Drip users (global): 180,000+

Drip Pricing: Drip has only one plan and it is based on the number of your subscribers. It starts at $19 a month but that won’t get you far. If you have between 500–2,000 subscribers, you’ll need to pay $29.

If you are just starting your eCommerce business, check out this article to find inspiration for great product ideas: Trending Products & Things to Make and Sell Online

Bonus: Zapier

Zapier isn’t actually a marketing automation platform but it can improve your workflows. 

If you want to create your custom automations with several tools, Zapier will come in handy. It is like glue in your marketing toolset.

The best marketing automation tools will have an option to send data to Zapier. And you can connect Zapier with everything that is relevant.

Zapier integration for creating automated marketing workflows

Some apps, like Tidio, offer the Zapier integration in freemium plans. This means that you can connect several tools and build automations that won’t cost you a dime.

The number of Zapier users (global): 3,000,000+

Zapier Pricing: In the free plan, you get 100 free tasks. If you need more, you can upgrade to the Starter plan with 750 tasks for $19/month.

How Do I Choose a Marketing Automation Software?

Different businesses have different needs. Size, industry, and marketing strategies are crucial factors for choosing the right tools.

You can group marketing and email automation platforms into several categories. They are connected with typical marketing automation user types.

Email Marketing Automation Software

Automated email sequences and marketing automation are almost synonymous. But some tools provide better email creators and more templates.

Email marketing automation templates
Some of the email templates available in Tidio

Consider these services:

  • Tidio Email Marketing
  • Omnisend
  • Sendinblue
  • HubSpot
  • Moosend

All good email platforms provide in-built email marketing automations. You can find additional email service comparison here:

10 Best Email Marketing Software & Services

Marketing Automation Software for Small Business

Small businesses, especially online stores, can use marketing automation to increase sales productivity by 14.5%. Obviously, they shouldn’t spend too much money on advanced software at this stage.

Here are some easy and cheap marketing automation tools for small business:

  • Tidio
  • Moosend
  • ConvertKit
  • Notificare

If you are an eCommerce business owner, consider an all-in-one solution. You can take care of live chat, chatbots, and email marketing automation with Tidio, which gives it a significant advantage.

CRM With Marketing Automation

Bigger companies need better control over their customer base and more advanced tools. 

If you need CRM with marketing automation to connect marketing and customer service consider these: 

  • HubSpot
  • Omnisend
  • Drip 

What’s the difference between CRM and marketing automation?
CRM tools are customer service and sales-oriented while marketing automation focuses on marketing. Still, most of the time the processes overlap and some tools can be connected. For example, you can use data from a CRM app in your marketing email automation logic.

You can use CRM tools for improved customer segmentation. Read more about the ways you can segment your customers to increase sales here:

6 Simple eCommerce Customer Segmentation Strategies to Increase Your Sales

Marketing Automation With Chatbots

If you want to optimize your sales funnels, you should consider trying out chatbots. Some of the best marketing automation platforms have integrated chatbot solutions.

An automatic marketing workflow with a chatbot

Here are the best marketing automation services that allow you to use bots:

  • Tidio
  • Intercom
  • HubSpot

Read more to discover the benefits of using chatbot-based marketing automation:

Chatbot Marketing 101: Fast, Easy Guide and Steps

Best Marketing Automation Platforms: Key Takeaway

A good marketing automation platform should offer the following features:

  • Visitor tracking
  • Audience segmentation
  • Customizable lead generation and lead nurturing flows
  • Email automation and built-in email templates
  • Integration with third-party apps and plugins

It should also offer good value for money. This leaves us with:

  • Tidio
  • Omnisend
  • Moosend
  • Drip

If for some reason you don’t like any of the apps from the list, you can also try your luck with:

  • Mailshake
  • Hootsuite
  • Leadsquared
  • Ontraport
  • Manychat
  • Freshworks
  • Eloqua
  • Zoho Marketing Hub

Still haven’t figured out what’s the right marketing automation platform?

Try Tidio For Free

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