If you’re a business owner, you’ve heard of BigCommerce and Shopify – and with good reason. Together, they host over a million online stores. But which one should you choose, and which one is best for your specific eCommerce business?
Sit back and relax, because we’ve done the extensive research. While we can say with confidence that both are excellent platforms – and neither is a silver bullet for all business needs – there’s no clear winner. Shopify wins in several regards, but the choice comes down to your specific needs and business model.
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Why does Shopify have a slight edge over BigCommerce?
There’s one big reason why many businesses choose Shopify over BigCommerce. In short, when you go with Shopify, you go with the leader in the field. Choosing an eCommerce platform isn’t a popularity contest. But popularity helps in lots of ways.
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With Shopify, you’ll work with the 10-to-1 favorite for online business. That means they’ve got more resources to deliver a better product. But it also means a much wider support base, more developers to help you win, and more apps and themes to boost your functionality.
But not so fast. BigCommerce is coming up on Shopify’s bumper fast, growing and adding customers and developers like lightning. In fact, the company filed to go public in July of 2020, so they’re no last-place contender. Plus, there are several other reasons you might go all-in for BigCommerce.
Choose one of the sections below to read detailed BigCommerce vs Shopify comparisons regarding:
- App Library
- Pricing Plans
- Ease of Use
- Customer Support
- Other Considerations
1. Shopify is more popular
Imagine this – you made a big mistake. You chose the wrong eCommerce platform, and now you’ve got less apps, less robust customer support, and fewer developers to work on your system. Why? Because it’s less popular. With a less popular platform, you’ll have a smaller pool of resources to pull from.
That’s the key problem with BigCommerce. While 90,000 online stores in 65 countries is nothing to sneeze at, it doesn’t hold a candle to Shopify’s 1 million businesses in 175 countries. If a million business owners can’t be wrong, then the BigCommerce vs Shopify question has been settled.
But hold the phone, because the soon-to-go-public BigCommerce is more profitable than Shopify and growing fast. Should you hitch your company’s wagon to Shopify’s big-now star, or BigCommerce’s possibly soon-to-dominate juggernaut?
2. Shopify wins big on apps – they matter
Let’s face it, both Shopify and BigCommerce are excellent platforms for your online store. BigCommerce wouldn’t have 90K users if it was a dud. But more users at Shopify means more developers are writing apps for it like crazy. All those apps provide a mountain of convenience for your business.
Shopify boasts over 2,400 apps, with more than 12 million installed and another 33,000 downloaded per month. BigCommerce can’t come close with about 800 and far fewer downloads. Why? Because Shopify is a bigger market for app developers. That said, BigCommerce is fast making up the slack.
Shopify has tons of free apps, including apps to increase your conversions, boost your SEO, add content, serve your sales channels, supersize your customer service, and tons more. So Shopify isn’t just an eCommerce platform. It’s a massive business success team for your company.
See the top Shopify apps, or do your own side-by-side comparison of BigCommerce vs Shopify apps here:
The Mailchimp problem
Shopify has one Achilles’ heel – no Mailchimp app. According to Shopify, they dropped the service because Mailchimp refused to comply with a 2019 Shopify policy to collect and store certain customer data.
But there’s a workaround.
With Shopify or BigCommerce, you can use Tidio Mailing to create and send your email campaign in minutes.
Want to shoot your conversion rate to the Moon? See our article: 8 Ways to Increase Ecommerce Sales and Conversion
3. The price is nearly identical
The BigCommerce vs Shopify price comparison at first seems like a wash. Here are the two platforms with their three apparently identical plans side by side:
Looks the same, right? But it’s not.
There are two key considerations (and several minor considerations) when comparing BigCommerce to Shopify on price:
First – BigCommerce charges more per month based on your sales
BigCommerce has max annual sales limits with each of the three plans listed above, and Shopify doesn’t. With BigCommerce, when you reach $50,000, $180,000, or $400,000, they’ll bump you up to a higher price. At $400,000, you’re blown right off the table above into a “custom” plan.
🚀 Shopify doesn’t have sales limits on ANY of their plans.
Second – Shopify charges transaction fees
Shopify charges transaction fees from 0.5% to 2% depending on your plan. You can get around those fees by using their proprietary Shopify Payments system to process all your card transactions. That means you can’t use PayPal or other external payment gateways. AND Shopify Payments is limited to 16 countries.
🚀 BigCommerce doesn’t charge transaction fees on ANY of their plans.
The upshot? You need to decide whether you’re happier paying for a more expensive BigCommerce plan or paying more in transaction fees with Shopify.
Third – Other price considerations
- Credit card fees: Shopify and BigCommerce don’t charge credit card fees if you use an external payment gateway. But their onboard payment systems do have fees. Shopify Payments charges 2.4% to 2.9% in the US. BigCommerce uses PayPal, which charges 2.2% to 2.9%.
- Annual discounts: Both Shopify and BigCommerce give a 10% discount if you pay by the year. Shopify gives a 20% discount if you pay for two years in advance.
- Plan variations: BigCommerce’s $29 plan includes professional-level reporting, a free page builder, real-time shipping quotes, a built-in star-rating and review system, and automatic currency conversion. Shopify’s doesn’t, but – its apps can do those things for you.
4. They’re both easy to use
Both BigCommerce and Shopify are easy to use. We’re not saying you won’t have problems. There’s always a learning curve with any eCommerce platform, and these two giants in the space are no exception. The to interfaces are actually fairly similar, with menu-driven screens and easy content uploads.
For content management, both platforms feel a lot like Squarespace and WordPress, so you’ll feel right at home if those are in your wheelhouse. BigCommerce’s page-builder has an easier drag-and-drop interface. It is a huge advantage if you mean serious page customization. A paid app can bridge the user-friendliness gap with Shopify.
Want to add Shopify online chat to your website? See our guide: Add Shopify Live Chat to Your Store in 3 Minutes
5. Both have 24/7 phone support
When you first start using BigCommerce or Shopify, you’ll need to use support. A lot. You’ll have dozens of questions and challenges, and you’ll hit the inevitable teeth-grinding roadblocks. Thankfully, both have 24/7 support. As with any support, though, it has its ups and downs.
You’ll find plenty of users from both platforms online who say each one has the best support you’d ever want. You’ll also find plenty who say it’s the worst support they’ve ever used. Either way, this category is a toss-up. If great support is important to you, choose either one.
6. Design and themes – Shopify wins by a nose
The look of your online store matters to your bottom line. A more professional and attractive-looking store will keep your customers happy and bring in more revenue. When it comes to design, the BigCommerce vs Shopify showdown has a clear winner as of summer 2020, but that will likely change as BigCommerce gains traction.
Here’s the rub:
- Both have 10–12 free themes or templates and 50+ paid ones.
- Shopify’s more robust developer community gives access to thousands of other themes from independent developers like ThemeForest.
- You can get third party themes for BigCommerce too, but there are about 95% less of them available online because – less developers.
- Shopify’s free themes tend to look a bit more up-to-date than BigCommerce’s.
- Shopify’s themes are 100% mobile-friendly.
- All BigCommerce’s themes reformat automatically when you change your template. Shopify’s need tweaking.
- BigCommerce’s Store Design tool lets you test how new themes or templates will look in a private sandbox.
- Bigcommerce is gaining developers (and themes) fast as its revenue and usage increase.
7. Scalability – it’s a tie
Here’s a key question – do you run a big business, a small business, or a small business that will be big soon? Nothing’s rougher than starting with the right choice, then watching it become the wrong decision as you grow. Thankfully, both eCommerce platforms serve small and medium-sized businesses well.
But what about big companies?
The difference is in the hidden cost. BigCommerce has a ton of built-in functionality in its enterprise-level plan. That’s the one where you get blown off the 3-tier pricing plans and into a custom pricing plan for big fish.
With Shopify, you won’t get those built-in big business solutions, but you will get the same thing from their apps. There’s a problem though. All those app subscriptions can add up to a real annual expense once you’re in the enterprise-plan-zone with Shopify.
But again –
You don’t have to bump up to Shopify’s plan when you hit $400,000 in annual revenue. With BigCommerce, you do. Shopify’s max plan – called Shopify Plus – just adds extra perks like up to 10,000 transactions per minute and an online training portal with interactive online classes and a massive training video library.
So yes, this one is a tie.
8. Multi-currency support – BigCommerce edge
If you’ll sell only in the US, you don’t care about this one. But if you’ve got an international customer base – or would like to have one – it’s much better for your business if you sell in different currencies. BigCommerce senses currency by customer IP address and automatically converts.
But – Shopify can do the same thing with lots of currency converter apps. So why does BigCommerce come out ahead with currency conversion? Because while most of Shopify’s conversion apps have free pricing plans, they also graduate to paid plans of $10 a month or more based on your usage.
Again, it’s a slight edge.
9. Analytics – Shopify wins, but…
What gets measured gets improved. You’ll want to keep a close eye on your sales and data so you can get max ROI out of your biz. So how does the BigCommerce vs Shopify contest look when it comes to reporting? Well – both have built-in analytics at the $79 level.
With Shopify, you can short-circuit this with an entry-level plan by using apps. There are dozens of good analytics and reporting apps on Shopify, and many are 100% free. BigCommerce a few, but the selection, quality, and freebies don’t measure up. Does it matter? Not so much, since you’ll probably use Google Analytics anyway.
10. Developer community – Shopify wins (for now)
Developers matter. The more developers you have, the more apps you get, the more themes and templates you have, and the more programmers and designers there are to save your bacon if you get into a jam. Just by virtue of Shopify’s 10 to 1 customer ratio, there are more good options here.
Just take a look at the graph below. It’s from Google Trends. It compares how many people search for “Shopify developer” vs “BigCommerce developer” each day:
It’s supply and demand. The more people who need developers for one platform or another, the more there are. That means more solutions, cheaper prices, and of course many hands make light of heavy work. But what about a year from now? Forward-thinking business owners are well-advised to bank on BigCommerce’s rapidly increasing market share.
11. Multiple languages – Shopify wins
If you’ve ever read Steve Krug’s excellent book, “Don’t Make Me Think”, you know the #1 rule of an online store is to make it easy for your customers to buy. Well, shopping in a second language isn’t easy.
Now of course no translation is perfect, but it helps to have at least some option in place. With Shopify you get the standout Langify app (4.7 stars for 994 reviews) as well as several other options. BigCommerce doesn’t have Langify and only gives you a couple of far less popular solutions.
Other BigCommerce vs Shopify considerations
What about blogging? Abandoned cart recovery? Email integration? Mobile functionality? Conversion help? By now you can probably guess these for yourself. Both BigCommerce and Shopify have out-of-the-box answers, while Shopify trounces BigCommerce with its apps.
- Blogging/Content: Blogging is a great way to drive traffic to an online store. Both platforms have user-friendly built-in blogging tools. You can even integrate a WordPress blog to get a more robust experience. But here again, Shopify wins, because if you want apps that boost your SEO, image management, social media integration, content curation, and more, Shopify has more.
- Abandoned Cart Recovery: Broken record time – the number of Shopify abandoned cart apps is larger than what BigCommerce offers. In fact, the latter offers an unimpressive selection of under 30 apps with low scores or high scores based on a handful of reviews. Shopify has over 400 of those apps, with many in the 4.8 to 5-star range from thousands of reviewers. Of course, Shopify bots like Tidio are a fantastic solution to the cart abandonment dilemma.
- Email Integration: Online stores use emails to forward messages, provide customer service, and do marketing outreach. The best way to manage traditional email needs through either platform is by linking to Office 365 or G Suite. What about marketing? Shopify has a great feature called Shopify Email which lets you send newsletters to your subscriber list. If you want to discover more possibilities and templates try Tidio to create and send email campaigns for free.
- POS: This is a tie. Shopify ships you its own POS hardware kits directly, with custom drivers and software. With BigCommerce, you’ll work a little harder to tie in hardware from another vendor like Square or Shopkeep. So why the tie? Because you’ll probably want to upgrade quickly to Shopify POS Pro, which will ding you $89 per month for each location.
- Mobile: Both platforms have templates and themes with responsive design. That means your store can look great on tablets, phones, laptops, and desktops no matter if you use Shopify or BigCommerce. Broken record time – Shopify has a lot more mobile apps and options.
- Conversion: Shopify has over a thousand conversion and sales optimization apps. Some of them get 4.9 stars or better with 4,000 to 10,000 user ratings. BigCommerce has about 100. Who needs more than 100 conversion apps? You, if you’d rather trust 4,000+ reviewers on Shopify than 10, 20, or 80 on BigCommerce. Once again, BigCommerce is adding apps and customers fast.
Shopify vs BigCommerce: Summing Up
So what’s the final answer to the BigCommerce vs Shopify question? Shopify wins for now because it has more users, but BigCommerce is more profitable, just about to go public, and growing lightning-fast. A million Shopify stores vs 90,000 BigCommerce stores means more developers, and that means more and better apps, themes, and solutions. That will change, so the choice is really down to your business size, model, and workflows.