9 Best Shopify Abandoned Cart Apps in 2026 (Free & Paid)

Key takeaways

Most Shopify stores lose more than two of every three carts, and Shopify only emails the shoppers who reached checkout and typed an email address. The apps below cover the rest: email and SMS flows for shoppers who left, popups and chat for shoppers who are about to. Klaviyo and Omnisend are the strongest all-round picks for email and SMS, Postscript is the pick for SMS alone, and Tidio talks to shoppers while they are still in your store. Baymard’s average across 50 studies puts cart abandonment at 70.22%, so a small recovery rate still pays. We checked every app’s Shopify App Store listing and pricing page in October 2026.

The best Shopify abandoned cart apps at a glance

The best Shopify abandoned cart app depends on the channel. Klaviyo and Omnisend run email and SMS flows from one place. Postscript, Recart and Attentive are built around SMS. Getsitecontrol and Retainful are low-cost email options, OptiMonk catches shoppers with an exit-intent popup, and Tidio reaches them in a chat while they are still browsing.

App	Best for	Free plan	Starting price	Shopify App Store rating
Tidio	Chat and discount offers while the shopper is on the page	Yes	$29/mo ($24.17 billed annually)	4.8 (1,358)
Klaviyo	Email, SMS and WhatsApp flows	Yes, up to 250 active profiles	Scales with profiles	4.7 (3,414)
Omnisend	Email and SMS in one tool	Yes, 250 contacts	Standard from $48/mo	4.7 (3,197)
Postscript	SMS recovery	No, $49 monthly minimum spend	$0 plus $0.009 per text	4.7 (1,204)
Recart	Fully managed SMS	No, 7-day trial	$299/mo	4.7 (489)
Attentive	SMS and email for larger programs	No, 30-day minimum trial	Quoted by Attentive	4.7 (112)
Getsitecontrol	Email and popups on a budget	Yes	Pro $19/mo ($168 billed annually)	4.8 (59)
Retainful	Cart recovery emails	Yes, 500 emails a month	Pro $14/mo	4.4 (27)
OptiMonk	Exit-intent popups	Yes, 10,000 pageviews	Essential $29/mo ($19 billed annually)	4.8 (452)
Shopify Messaging (built in)	Free recovery emails with no extra app	Yes	Free to install	4.8 (4,737)

How we picked these apps

The previous edition of this page listed nine apps, and four of them (PushOwl, Rivo, Campaign Monitor and SMS Bump) no longer have a working listing on the Shopify App Store. We rebuilt the list from apps that are live today and that handle abandoned carts or checkouts as a core feature. For each one we read the App Store listing and the vendor’s pricing page in October 2026, and we judged them on:

• Recovery channel: email, SMS, chat, popup or a mix.
• Free plan: whether a store with a few hundred visitors can try it without paying.
• Price at the entry tier: the unit it charges on (contacts, texts, pageviews or conversations).
• Shopify fit: whether abandoned cart flows work out of the box with a Shopify store.
• Merchant ratings: the App Store rating and how many reviews stand behind it.

We did not install every app on a test store, so we describe what each listing and pricing page states, not how the flows perform in our hands. Tidio is on the list and sits first because this is the Tidio blog. It gets the same template as the rest, with real cons.

Does Shopify have built-in abandoned cart recovery?

Yes. Shopify records a checkout as abandoned when it stays incomplete for more than ten minutes after the shopper has entered an email address. To see your abandoned checkouts, open your Shopify admin, go to Orders and click Abandoned checkouts. Shopify keeps them for three months, and you can export the list with your orders.

Recovery is handled by the Shopify Messaging app (formerly Shopify Email). In your admin, go to Apps > Messaging > Automations and turn on the Recover abandoned checkout template. It can send an email, an SMS or a WhatsApp message. Abandoned checkout emails don’t count toward your monthly email allowance, while SMS and WhatsApp messages are charged. The first 10,000 emails each month are free, and Shopify’s listing says pricing starts at $1 per 1,000 emails after that.

The built-in option stops at the checkout. It does not see a shopper who added a product and left before typing an email, it does not talk to the shopper on the page, and it offers little segmentation. That is where the apps below earn their fee. Switching to the new Messaging automation is also permanent: once you opt in, you can’t go back to the older abandoned checkout email.

The 9 best Shopify abandoned cart apps in 2026

1. Tidio

Best for: stores that want to catch shoppers on the page and answer their questions in the same chat

Tidio recovers carts in the chat, before the shopper leaves. Its Cart Abandoned flow, one of the ready-made flows in the Increase Sales tab, reminds a shopper about the cart and offers a discount to bring them back to checkout. Because the same tool runs live chat and the Lyro AI agent, a shopper who hesitates over sizing or delivery gets an answer in the same window, which fixes the doubt behind many abandoned carts. For shoppers who already left, pair it with an email app: Tidio’s listing shows it works with Klaviyo and Mailchimp.

Key features:

• Cart Abandoned flow: a ready-made flow that offers a discount to a shopper who leaves items in the cart.
• Cart Booster and free-shipping flows: small discounts or a free-shipping offer when a visitor adds a product to the cart.
• Lyro AI agent: Lyro can resolve up to 75% of support requests, so delivery and returns questions don’t stall a purchase.
• Shopify context: agents see the cart and order history beside the chat.

Pros

• One tool covers cart recovery, live chat and support, so the shopper’s questions and the discount offer share a history.
• A free plan lets you try the chat and the flows on a small store.
• Flows are built without code from templates.

Cons

• The flow speaks to shoppers who are still on your site. For shoppers who left, you need an email or SMS app alongside it.
• Flows are priced by visitors reached, so a store with high traffic should check the quota before turning a flow on for every visitor.

Skip Tidio if you only want automated emails to shoppers who already left your store.

Pricing: Free plan with 100 Flows visitors a month and 50 billable conversations. Starter is $24.17/mo billed annually ($29 monthly), and Flows are sold from $24.17/mo annually ($29 monthly) for 2,000 visitors reached. A 7-day trial opens all features, with no card.

Rating: 4.8/5 on the Shopify App Store (1,358 reviews)

2. Klaviyo

Best for: stores that want email, SMS and WhatsApp recovery built on their Shopify data

Klaviyo is the most reviewed email and SMS app in this list after Shopify’s own, and it is built for e-commerce. Its listing says new stores get a guided setup with a sign-up form, a welcome email and an abandoned-checkout flow without leaving the Shopify admin. Flows can be triggered by cart, checkout and browse events, and the app connects to more than 350 other tools.

Pros

• The abandoned-checkout flow is part of the guided setup, so a new store can be live in one sitting.
• Segmentation is built on your Shopify data.
• Email, SMS and WhatsApp share one customer profile.

Cons

• The price grows with the number of active profiles, so a list that doubles roughly doubles your bill.
• The free Shopify plan allows one live sign-up form and carries Klaviyo branding on emails and forms.

Pricing: Free plan for up to 250 active profiles and 500 email sends a month. Paid plans scale with profiles, so check the calculator for your list size.

Rating: 4.7/5 on the Shopify App Store (3,414 reviews)

3. Omnisend

Best for: stores that want email, SMS and web push with ready-made abandoned cart workflows

Omnisend combines email, SMS and web push in one app and ships abandoned cart, welcome and post-purchase automations as pre-built workflows. It also adds popups and signup forms to grow the list the flows send to.

Pros

• Pre-built workflows get an abandoned cart email running in minutes.
• Email, SMS and web push sit in the same automation.
• 24/7 live chat and email support on every plan, including the free one, according to Omnisend’s pricing page.

Cons

• The free plan covers 250 contacts and 500 emails a month, so a growing store outgrows it fast.
• SMS is billed at volume-based rates on top of the plan.

Pricing: Free plan with 250 contacts and 500 emails a month. Standard is listed from $48/mo for 500 contacts, with an introductory discount on the first months. Pro adds unlimited emails and SMS at volume rates starting at $0.007.

Rating: 4.7/5 on the Shopify App Store (3,197 reviews)

4. Postscript

Best for: stores that want to recover carts by text message

Postscript is an SMS platform for Shopify brands. Its pricing page says every plan includes a visual flow builder with automation templates for cart and browse abandonment, plus popups and checkout collection to grow the subscriber list. Text messages are opened quickly, but you can only text people who agreed to receive them, so list growth matters as much as the flow.

Pros

• Cart and browse abandonment templates come with every plan.
• Revenue and ROI reporting is built in.
• Live chat and email support starts on the Growth plan.

Cons

• Recovery runs on SMS, and email is only rolling out to brands in phases, so it is not yet a full email tool.
• The $49 monthly minimum spend and per-text charges (plus carrier fees) add up with a larger list.

Pricing: Starter is $0/mo with a $49 monthly minimum spend and $0.009 per SMS plus carrier fees. Growth is $100/mo and Professional is $500/mo, with lower per-text rates. Rates apply to the US and Canada.

Rating: 4.7/5 on the Shopify App Store (1,204 reviews)

5. Recart

Best for: stores that want SMS recovery run for them by a team

Recart is now a fully managed SMS service. Each account gets a dedicated customer success manager, and the listing names automations that “rescue abandoned carts, welcome subscribers and drive reorders”, plus custom popups to collect phone numbers and emails. It reports click-only attribution, which counts revenue only from shoppers who clicked a text.

Pros

• A customer success manager plans and runs the program with you.
• You see message costs in dollars before sending.
• Click-only attribution keeps the revenue numbers conservative.

Cons

• At $299 a month it is the most expensive entry price in this list, which suits larger stores better than new ones.
• It is SMS-led, so email recovery needs another tool.

Pricing: Starter is $299/mo with a 7-day free trial. Installing the app is free.

Rating: 4.7/5 on the Shopify App Store (489 reviews)

6. Attentive

Best for: larger stores that run SMS and email as a main revenue channel

Attentive covers SMS, email, push and RCS, and its listing includes abandoned cart and browse abandonment among its campaign types. The listing also highlights two-tap signups, expert strategy support and in-house compliance experts for texting rules.

Pros

• Abandoned cart and browse abandonment campaigns sit among its campaign types.
• Compliance help for texting rules is built into the service.
• Expert strategy support comes with the platform.

Cons

• There is no public price list: charges are set by Attentive and billed separately from Shopify.
• It is built around larger messaging programs, so a small store may not use most of it.

Pricing: Free to install, with a minimum 30-day free trial. After that, Attentive quotes the price and offers month-to-month and long-term agreements.

Rating: 4.7/5 on the Shopify App Store (112 reviews)

7. Getsitecontrol

Best for: small stores that want cart recovery emails and popups on a low budget

Getsitecontrol sends abandoned cart emails alongside welcome, post-purchase and win-back flows, and adds popups and signup forms to collect emails. It charges for emails sent rather than for contacts stored.

Pros

• The free plan includes unlimited contacts, triggered email automations and popups.
• Pro adds A/B testing and unique single-use discount codes in emails.
• Pricing follows emails sent, so a large list that you rarely email stays cheap.

Cons

• It does email and popups only, with no SMS.
• Only 59 reviews stand behind the rating, so it is less proven than Klaviyo or Omnisend.

Pricing: Free plan with unlimited contacts and 10,000 monthly widget views. Pro is $19/mo ($168 billed annually) plus $1.60 per 1,000 emails sent.

Rating: 4.8/5 on the Shopify App Store (59 reviews)

8. Retainful

Best for: very small stores that want a free abandoned cart email flow

Retainful lists abandoned cart recovery, welcome and win-back flows, signup forms and exit popups on its free plan. Its paid plan removes the contact limit.

Pros

• Abandoned cart recovery is included on the free plan.
• Pro allows unlimited contacts and sends up to ten times your list size each month.
• Email and SMS run from one dashboard.

Cons

• It has the lowest rating on the list and only 27 reviews.
• The free plan stops at 500 emails a month.

Pricing: Free plan with 500 emails a month. Pro is $14/mo, with $4 for every extra 500 contacts.

Rating: 4.4/5 on the Shopify App Store (27 reviews)

9. OptiMonk

Best for: stores that want an exit-intent popup to catch shoppers before they leave

OptiMonk works on the page. An exit-intent popup appears when a shopper moves to leave, and it can carry a discount or a reminder of what is in the cart. Its AI agent builds popups from a short brief, so a store without a designer can run them. Because a popup only reaches shoppers who are still on the page, it pairs well with an email or SMS app.

Pros

• Every plan includes all features, including A/B testing, and plans differ in traffic and domains.
• The AI agent builds and targets popups from a description.
• It has a larger review base (452) than the smaller email apps.

Cons

• A popup can’t reach a shopper who already left, so it does not replace email or SMS.
• Pricing follows pageviews, so a high-traffic store moves up the plans quickly.

Pricing: Free plan with 10,000 pageviews a month and one domain. Essential is $29/mo ($19/mo billed annually) for 20,000 pageviews.

Rating: 4.8/5 on the Shopify App Store (452 reviews)

Which abandoned cart app should you choose?

Start from the channel, then check the price at your list size. Most stores end up with two tools: one for shoppers who left (email or SMS) and one for shoppers who are still on the page (chat or a popup).

Use case	Pick	Why
Recover checkouts at no cost	Shopify Messaging	Free to install, 10,000 free emails a month, abandoned checkout template included
Email and SMS flows for a growing store	Klaviyo or Omnisend	Pre-built abandoned cart flows and a free plan to start
SMS as the main channel	Postscript, or Recart if you want it managed	Cart abandonment templates, or a customer success manager
Tight budget, email only	Getsitecontrol or Retainful	Free plans with abandoned cart emails
Catch shoppers before they leave	Tidio or OptiMonk	A chat offer or a popup while the shopper is on the page
Larger SMS and email program	Attentive	Expert support and compliance help, with quoted pricing

How to recover abandoned carts with Tidio

This is the on-site setup, which works alongside any of the email or SMS apps above.

1. Install Tidio from the Shopify App Store. Open the Tidio listing, click Install and connect your Tidio account. Our Shopify installation guide walks through the permissions screen.
2. Make sure Shopify tracking is on. The flow needs to see the cart, so check that your Tidio account tracks the Shopify store in its settings.
3. Open the Cart Abandoned flow. In Tidio, go to Flows, open the Increase Sales tab and choose Cart Abandoned.
4. Write the offer. Edit the message and the discount. Offer the smallest discount that works, or a free-shipping offer, since shipping cost is a leading reason shoppers leave.
5. Send the discount once. Add a condition so shoppers who already bought don’t receive the code again, using a contact property that you set on the thank-you page.
6. Test it. Add a product to the cart on your own store, wait on the page and check that the message appears.

Why shoppers abandon carts

Baymard’s list of cart abandonment statistics gives an average abandonment rate of 70.22%, calculated from 50 studies. Its research shows that extra costs such as shipping, taxes and fees are the top reason (40%), and that being forced to create an account makes 18% of shoppers leave. Many shoppers were also just browsing, so some abandonment can’t be recovered.

To work out your own rate, subtract your completed checkouts from the number of shoppers who added a product to the cart, then divide by the number who added a product. Shopify’s Abandoned checkouts report gives you the checkout side of that number.

How to cut abandoned carts before you recover them

Recovery messages work best on a checkout that doesn’t push shoppers out. Fix the common causes first:

• Show the full price early. Put shipping and taxes on the cart page, not the last step.
• Allow guest checkout. Don’t require an account to pay.
• Use discounts sparingly. A small code or free shipping in a recovery message is enough. A discount shown to everyone teaches shoppers to wait.
• Answer questions where they come up. A chat on the product and cart pages catches doubts about sizing, delivery and returns. Our guides to Shopify live chat and shopping cart abandonment cover this in more detail.
• Build trust. Our study of what makes a website trustworthy found that suspicious details such as typos or a strange domain make shoppers stop mid-purchase.

For a deeper look at email timing and copy, read our guide to abandoned cart emails. If you are comparing tools beyond Shopify, see our list of cart abandonment software.

Which app to start with

Turn on Shopify’s free recovery email first, and look at your abandoned checkouts report for a week. If shoppers leave before they reach the email step, add chat or a popup. If the emails work and you want to scale them, add Klaviyo or Omnisend for email and SMS flows.

Frequently asked questions