Chatbot. Your Tireless 24/7 Customer Support Agent

A chatbot is computer software that can recreate human communication via voice instructions, text chats, or both. Many chatbots (a.k.a. chatterbots) incorporate AI chatbot features and can be integrated with messaging apps or websites. You can use a chatbot to engage your website visitors, answer FAQs, generate leads, save abandoned carts, and much more in terms of sales, marketing, and customer service automation.

The best chatbot will always be the one that fully addresses your specific needs. When choosing a chatbot for your website you must ask yourself: Do I need an AI chatbot? What integrations does my chatbot need to have? What do I expect from my chatbot? etc. Once you have your answers, you’ll be able to choose the chatbot platform that works best for you.

Basic chatbots are based on a set of predefined rules that allow you to recreate and automate certain communication scenarios. Modern technology used for developing chatbots includes artificial intelligence (AI), natural language processing (NLP), and machine learning (ML). Such technologies not only push the chatbot innovation forward but take communication with bots to a new, personalized level.

Absolutely not! Once you create your account with Tidio, you gain unlimited access to ready-made chatbot templates that you can activate with just a few clicks. If you’d like to customize them to your needs or create a chatbot from scratch, you can use the chatbot editor’s simple visual interface, where you can easily modify your chatbot’s behavior to achieve the desired results.

Building a chatbot with Tidio is extremely simple. With our user-friendly drag-and-drop editor you determine when the chatbot should trigger, what actions it should perform (like sending a message or collecting contact info), and what conditions it should follow. Achieving goals like increasing sales, generating leads, and automating your customer service has never been easier!

Yes! To properly serve your international customers, you can personalize your chatbot messages based on your website visitors' location or their browser language settings. You can quickly prepare different sets of chatbot actions that will be understood no matter what language your customer speaks.

With Tidio, you can start using chatbots for free. Once your business grows and your website starts attracting significant traffic, you can upgrade to one of our paid plans that expand your chatbot functionalities.

Chatbots are one of the most effective ways of generating leads on your website. They strike up conversations with your website visitors, which allows you to create an instant, natural connection with your audience. Chatbots can trigger exactly when your potential customers are most likely to share their contact info thus helping you accelerate your business growth.