Live Chat

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Sell More With
Live Chat

Add Tidio to your website in 3 minutes. Connect with visitors in real-time and turn them into happy customers. Boost sales now with our free live chat software.

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A live chat solution trusted
by 300,000+ businesses

I increased sales from $8,000 to $30,000 with Tidio Live Chat! Installing Tidio live chat app was one of the best business decisions I have made. Many customers complete purchases right after we answer their inquiries via live chat.
Vivian Jokotade
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Over 1000 positive reviews

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account. Start using
live chat today

    Free plan available
    No credit card recquired

    Slash your response time to under 3 minutes

    The average customer service email response time is over 2,5h. With live chat support, you’ll reply to your customers before they have time to buy elsewhere.


    Turn 3x more visitors into paying customers

    Up to 98% of your website visitors leave without buying. Use customer support live chat to keep them on your website, answer their questions, and drive more sales.

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    How to use Tidio Live Chat

    Live chat software allows business owners and customers to connect in real-time.
    It is the fastest and easiest way to send messages to your website visitors.

    Customize live chat See who browses your website Close deals with live chat Chart how live chat help business where your visitors are coming from tool

    Tidio Live Chat Integrations

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    Skyrocket your sales with stellar customer service. Wherever. Whenever

    Talk to your customers from your office or on the go—we’ve got you covered. Keep the conversation going with the browser, desktop, or mobile live chat app.

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    Live Chat in Numbers

    Preferred Contact Channels is Live Chat

    Contact Channels

    45% of website visitors prefer live chat to other contact channels.

    Average Order Value with Live Chat

    Average Order Value

    Average Order Value on websites with live chat is 10% higher than on those without it.

    Average Response Time for Live Chat

    Average Response Time

    - Live Chat: 2m 40s
    - Social Media: 10h
    - Email: 12h

    Conversion Rates in Live Chat

    Conversion Rates

    Websites with live chat report up to a 40% boost in conversion rates.

    Sources: Econsultancy, Forrester, Customer Service Benchmark Report by SuperOffice.

    Tidio Live Chat:
    Frequently Asked Questions

    How do I add live chat to a website?

    First, find 5 minutes of your spare time—this is how long adding a free live chat to your website takes. Next, create your Tidio account and connect it with your website by installing a WordPress plugin or Shopify Store app. Alternatively, paste your Tidio public key into any HTML website. That’s all!

    How long will it take to implement live chat on my website?

    The installation process takes only several minutes and you can add the live chat widget to your website right away. You may want to set your avatar, customize the look of your plugin, and change some of the default messages. It all takes less than 15 minutes.

    Can I use live chat without a credit card?

    Tidio is free. You can use all the basic features without providing any credit card information. That includes unlimited live chat conversations. Tidio never charges you for talking with visitors.

    How long can I use the premium live chat features with Tidio Live Chat free trial?

    You’ll be able to use premium features such as Live Typing Preview and detailed Visitors List for 7 days. After that, you can still use Tidio for free with unlimited contacts and conversations.

    Do I have to be available on online chat support all the time?

    No. You can set your own Do-Not-Disturb schedule and be available only during specific days or hours. You can also send automatic messages and auto-responses to frequently asked questions. After some time, you’ll see what works best for your website.

    Does live chat software affect website performance?

    Tidio Live Chat is arguably the lightest, fastest, and best online chat widget. You won't notice a drop in your website's performance.

    Is live chat safe?

    Tidio handles more than 2,000,000 conversations every month. All Tidio conversations and details exchanged during chats are encrypted using the 256bit SSL protocol and one-way hash algorithms. Also, Tidio live chat is fully GDPR compliant.

    What is the average ROI for live chat?

    The average Return On Investment for implementing live chat is between 250–300%. Live chat will increase your average conversion rate, boost the average order value, and improve customer retention. You can also use the free version, which would obviously make your ROI for live chat = infinity 😉

    Join 300,000+ websites that use live chat support app to boost sales and customer engagement.

    Get Free Live Chat