Turn your website traffic into loyal customers

Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales.

Get started
browser
website
live chat widget

They are talking about us!

Chatimize logo
HubSpot logo
Forbes logo
Vice logo
Fox News logo

A live chat solution trusted by 300k+ businesses

Tidio live chat in action - widget and panel

What you see

What your visitor sees

Live chat that generates sales

Did you know that 300k+ Tidio users generated 20M leads and $500M in sales after they started using Tidio?

Automate your customer support and turn it into a sales-generating superpower.

Try Tidio live chat
Tidio Live Chat widget

Deliver 24/7 customer service thanks to live chat boosted with chatbots

Did you know you can automate up to 48% of your customer service conversations with Tidio?

You can have multiple one-to-one conversations at scale and let your team focus on more complex issues.

Try Tidio live chat
Tidio Live Chat widget

See how Tidio live chat helps businesses skyrocket their sales

Alastair M.

Marketing Director

“Tidio is able to reduce costs, increase productivity and efficiency while bringing in fresh leads with almost very little work. I use it for my site and my clients' website, and it has been a great hit! Highly Recommended!“

Tidio chat with discount info

Daniel S.

Apparel & Fashion

“I like that you can set up automations that are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.“

Tidio chat with message for returning visitor

Daniel B.

Broadcast Media

“Tidio is miles ahead. It is really easy to use, and it has a great design. It makes having a live chat fun. And the best thing is that it also has a mobile app to chat as you would with a friend with the visitors of your website.“

Tidio chat with promo code for new customers

Read more reviews featured on

Capterra logo
Shopify logo
WordPress logo
G2 Crowd logo
Get app logo

Beautiful design. Fully customizable. 100% lightweight.

Icon magic

Powerful

Our live chat combines powerful functionalities with a truly sleek design.

Icon palette

Customizable

Easily customize Tidio’s live chat widget, so it blends into your website seamlessly and aligns with your branding.

Icon code

Lightweight

Tidio is currently one of the most lightweight solutions on the market.

Simple installation within 5 minutes

Log in to your website or platform
Log in to your website or platform
Create a free Tidio account
Create a free Tidio account

Tidio’s integrations

Connect Tidio to ALL industry-leading websites and platforms via dedicated integrations

Integration with Shopify
Integration with Wix
Integration with Zendesk
Integration with Zapier
Integration with WordPress
Integration with Hubspot
Integration with Mailchimp
Integration with Shopify
Integration with Wix
Integration with Zendesk
Integration with Zapier
Integration with WordPress
Integration with Hubspot
Integration with Mailchimp
Integration with Shopify
Integration with Wix
Integration with Zendesk
Integration with Zapier
Integration with WordPress
Integration with Hubspot
Integration with Mailchimp

Start using live chat today

Free plan available. No credit card required.

Much more than your usual live chat widget

Discover all-powerful features

All-device support

All-device support

Talk to your customers on the go, on every device: mobile, tablet, and desktop

Live typing

Live typing

See what your visitors are typing in real time before they send the message

Pre-chat survey

Pre-chat survey

Set up a pre-chat survey to gain useful information about the customer or solve the case before the conversation even starts

Event tracking

Event tracking

Track specific actions on your website and send personalized messages to visitors who perform them

Collect basic info

Collect basic info

Collect your visitors’ emails and phone numbers to qualify leads and increase sales

Rate conversations

Rate conversations

Gain insightful customer feedback after every single interaction

Multilanguage

Multilanguage

Make your live chat available in many languages

Ban visitors

Ban visitors

Ban abusive customers from writing to you

Chat page

Chat page

Have conversations in a multichannel view or in a standalone chat window page for better focus

Offline notificatin on email

Offline notificatin on email

Receive email notifications when your live chat is offline for more than 5 minutes

Hide on specific pages

Hide on specific pages

Show your live chat only on chosen landing pages

Widget customization

Widget customization

Change the placement and color of the widget, so it fits with your website aesthetics

Live chat in numbers

Still not convinced? See how live chat can drive your business success

42%

42% of customers prefer live chat to other contact channels, like social media and email

82%

82% of customers were satisfied with their live chat experience, compared to just 61% of email users

38%

38% of consumers are more likely to buy products from a company if they offer live chat support

63%

63% of customers are more likely to return to a website that offers live chat

40%

Live chat leads to a 40% increase in conversion rate

48%

48% increase in revenue per chat hour

10%

Average Order Value on websites with live chat is 10% higher than on those without it

2min

Average response time:

  • Email: 17 h
  • Social media: 10 h
  • Live chat: 2 min
Sources: J.D. Power, CrazyEgg, Comm100, Forrester Reports by SuperOffice

FAQ

Tidio live chat: Frequently asked questions

How does live chat software work?

Live chat allows your website visitors to get immediate help via a compact chat window present on your website. Once a visitor types in the message in the chat window, the operator of the live chat can answer them back. In short, live chat support will help your customers contact you in an instant, and get the answers about your product quickly. This can significantly improve customer experience.

How long does it take to install a live chat on my website?

The whole process of adding a live chat to your website takes from 5 to 15 minutes. You can install Tidio with a dedicated plugin, or by creating your account first and then pasting its code snippet into your website manually. Next, you can set your avatar and modify the look of the widget to your liking. The final step is to set your avatar and change the look of your customizable plugin. Changing some default messages to more personalized ones could be beneficial for your conversational marketing plan, too. Now you are all set and ready to help your clients when they contact you!

Is live chat free?

Tidio offers a free live chat plugin with unlimited contacts and conversations. It is the most advanced free live chat software available on the market. You can use the freemium version tools as long as you want. There is no catch.

What is the difference between free and paid live chat solutions by Tidio?

The paid version of our live chat software includes all of the features from the freemium version plus premium features such as the Live Typing preview and the Viewed Pages history. You can use the premium version for a seven-day trial and after this time, you can still use our service for free with unlimited customer contact and conversation options.

Is live chat a real person?

By default, live chat agents are real people; it’s a handy form of helpdesk where your support agents answer your customers’ questions. If you want to, you can add a chatbot feature to your Tidio live chat, so you can also automate the majority of conversations and easily route them from live agents to bots and the other way round.

Do I have to be available on online chat support all the time?

Absolutely not! You can set your own “Operating Hours” schedule that will be visible to your customers and be available only during this specific time. Also, you don’t need an agent to be available 24/7. Our software features automatic messages and auto-responses to frequently asked questions, so when you are not available, the chatbots help customers for you. Thanks to this feature, you don’t have to be available all the time, but your customers can contact you and get help anytime.

What are the benefits of live chat software?

Reducing response time, improving customer interactions, and accelerating sales generation are the main benefits of using a live chat solution. Tidio additionally offers visitor tracking and live typing functionalities that increase your average conversion rate, boost the average order value, and improve customer experience and retention. Live chat can be a brilliant backbone of your conversational marketing strategy.

Which businesses should use the live chat service on their websites?

Live chat service can be beneficial for any type of business where direct customer interaction is the key for all business operations. Small businesses and ecommerce stores can replace their complex ticketing systems with a website chat. Sales teams from enterprises can integrate live chat conversations into their workflow automation and use it instead of email support.

Join 300k+ businesses that use Tidio live chat

Get started