Live Chat

Make a Real
Connection with
Customers. Instantly.

Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales.

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A Live Chat Solution Trusted
By 300,000+ Businesses

I increased sales from $8,000 to $30,000 with Tidio Live Chat! Installing Tidio live chat app was one of the best business decisions I have made. Many customers complete purchases right after we answer their inquiries via live chat.
Vivian Jokotade
www.notiq.com
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Over 1000 positive reviews

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Create a Free
Account. Start Using
Live Chat Today

    Free plan available
    No credit card recquired

    Slash Your Response Time to Under 3 Minutes

    The average customer service email response time is over 10h. With a live chat service, you’ll respond to your customers before they decide to buy elsewhere.

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    Turn 3x More Visitors Into Paying Customers

    Up to 98% of your visitors leave without buying. Use customer support live chat to engage them in conversations, answer questions, and increase sales.

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    How to Use Tidio Chat

    Thanks to live chat software, business owners and customers can connect
    in real-time. Tidio chat offers the fastest and easiest way to support your
    website visitors.

    Customize live chat See who browses your website Close deals with live chat Chart how live chat help business where your visitors are coming from tool

    Tidio Live Chat Integrations

    Tidio’s live chat works great with a number of CRM, eCommerce, and
    email marketing platforms. You can easily integrate our tools and widget
    with Shopify, Messenger, WordPress, and many more!

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    Skyrocket Your Sales With Stellar Customer Service

    Engage your customers from the comfort of your office, couch, or on the go. We’ve got the solutions that work for any business model. Keep the conversation going using a browser widget, or desktop / mobile live chat apps.

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    Live Chat in Numbers

    Preferred Contact Channels is Live Chat

    Contact Channels

    45% of website visitors prefer live chat to other contact channels.

    Average Order Value with Live Chat

    Average Order Value

    Average Order Value on websites with live chat is 10% higher than on those without it.

    Average Response Time for Live Chat

    Average Response Time

    - Live Chat: 2m 40s
    - Social Media: 10h
    - Email: 12h

    Conversion Rates in Live Chat

    Conversion Rates

    Websites with live chat report up to a 40% boost in conversion rates.

    Sources: Econsultancy, Forrester, Customer Service Benchmark Report by SuperOffice.

    Tidio Live Chat:
    Frequently Asked Questions

    How do I add live chat to a website?

    First, find 5 minutes of your spare time—this is how long adding a free live chat to your website takes. Next, create your Tidio account and connect it with your website by installing a WordPress plugin or Shopify Store app. Alternatively, paste your Tidio public key into any HTML website. That’s all!

    How long will it take to implement live chat on my website?

    The installation process takes about 5 minutes and you can add the live chat widget to your website right away. You may want to set your avatar, customize the look of your plugin, and change some of the default messages. All this shouldn’t add up to more than 15 minutes. Now you and your team can start to support your customers in real-time!

    Is live chat free?

    Tidio offers a free live chat plugin with unlimited contacts and conversations. It is the most advanced free live chat software available on the market. You can use the freemium version tools as long as you want. There is no catch.

    How long can I use the premium live chat features with Tidio Live Chat free trial?

    You’ll be able to use premium features such as Live Typing Preview and detailed Visitors List for 7 days. After this time, you can still use our service for free with unlimited customer contact and conversation options. Once your business grows along with your need to offer more help to your customer base, you can upgrade your plan to get the tools you need and give your customers all the support they require.

    Do I have to be available on online chat support all the time?

    No. You can set your own Do-Not-Disturb schedule and be available only during specific days or hours. Also, you don’t need an agent to be available 24/7. Our software features automatic messages and auto-responses to frequently asked questions. After some time, you’ll see which tools work best for your website, and the type of service or product you offer.

    Does live chat software affect website performance?

    Tidio Live Chat is arguably the lightest, fastest, and best online chat software. You won't notice a drop in your website's performance.

    Is live chat safe?

    Tidio handles 2M+ conversations a month. All conversations and details (including customer email contact or business data) are encrypted using the 256bit SSL protocol and one-way hash algorithms. Also, Tidio live chat is fully GDPR compliant.

    What is the average ROI for live chat?

    The average Return On Investment for implementing live chat is between 250–300%. Live chat will increase your average conversion rate, boost the average order value, and improve customer experience and retention. You can also use the free version, which would obviously make your ROI for live chat = infinity 😉

    Join 300,000+ Websites That Use
    Live Chat to Boost Sales

    Sign up today and see what Tidio can do for your business

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