Viewed pages
Track your visitors. See what pages they browse so you can personalize your communication.
Talk to customers in real-time
Master customer support. Boost customer loyalty and generate more sales with a powerful live chat app tailored to e-commerce and small businesses.
4.7 from 1691+ reviews
4.7 from 1411+ reviews
4.8 from 407+ reviews
Build customer trust with excellent service
Manage all your channels with one tool
Simplify your communication with Tidio. Access emails, live chats, Facebook messages, and Instagram DMs in one place so you can quickly respond to every customer inquiry.
Slash your response time to under 3 minutes
Speed up your replies to increase customer satisfaction. Use canned responses to answer common questions in seconds. See what customers type before they hit âSendâ to improve your response times.
Solve problems from anywhere
Be available, no matter where you are. Engage customers from your office, home, or while traveling with our browser, desktop, and mobile apps.
Why online stores love Tidio
0.35% to 0.9% in conversion rates
83% to 73% abandoned carts
3h to 1 minute response time
âWe were searching for something that would give us the possibility to use automations as well as human interactions â and Tidio was the best solution for that.â
Lorenzo Colucci,
Co-founder and CMO of Ad Hoc Atelier
Increase customer engagement with live chat features your team will love
Live visitor list
Get a real-time overview of all your website visitors. Offer custom advice based on their activity.
Live typing
See what your customers type before they hit âSendâ. Prepare your replies to increase customer satisfaction.
Canned responses
Answer common questions in seconds. Create a library of responses for fast customer support.
Pre-chat surveys
Streamline your lead generation. Collect customer data to improve your marketing efforts.
Customer database
Keep your customer data in one place. Use tags and contact properties to personalize your service.
Multilanguage
Embrace global customers. Add multiple languages to your widget for comfortable communication.
Offline message
Leave no chat unanswered. Notify users that youâre offline, collect their emails, and get back to them later.
Improve your communication with a light live chat app
Doesnât affect your SEO score
The livechat widget loads asynchronously, so it doesnât impact your websiteâs loading speed or performance.
Looks great on any website
Customize the live chat widget to your brandâs colors. Adjust its position and behavior to increase engagement.
5-minute installation
Start conversations with your customers in 5 minutes or less. Follow our tutorials to install the livechat app on any platform.
Boost customer loyalty and generate sales with live chat
Get started with a free account or book a demo to see Tidio in action.
Get started
Free plan available. No card required
Grow your business with live chat software designed for sales
Recommend the right products
Create personalized shopping experiences. Monitor visitor activity and make tailored product suggestions through the live chat widget.
Treat your customers like VIPs
Identify loyal customers and customize their shopping journeys. Tidio detects returning customers so you can review their purchase history and suggest personalized options.
Update orders without leaving the chat
Refund, cancel, and edit Shopify orders directly in Tidio. Add, remove, and adjust the number of products in an order without switching tabs.
Transparent pricing model
1. Forever Free - 0 USD
Get started for free so you can talk to customers in real-time and create limited automations with chatbots.
2. Paid Plans - from 29 USD / mo
Create complex automations with customizable chatbots. Access better chat limits. And more.
3. Custom - from 394 USD / mo
Collaborate with a dedicated success manager and get personalized advice on how to build automated workfows.
Tidio integrates with all your work tools
Connect Tidio to dozens of ecommerce tools and platforms in less than 5 minutes.
More than a live chat app. An all-in-one solution to scale your organization
Automate your sales funnels with Chatbots
Collect and qualify leads based on their behavior. Increase order value by offering custom discounts and free shipping.
Improve customer satisfaction with Ticketing
Monitor, prioritize, and assign customer requests. Turn support emails into tickets and keep track of customers requests.
Supercharge your support team with Tidio AI
Classify conversations based on their intent. Enhance your messages for better and faster replies.
Donât take our word for it, check how Tidio helps users grow their business
Get more leads
GET THIS PROGRAM - it has already boosted my sales leads by 34% in a matter of hours. Don't waste your time, searching - Tidio does it all. I am very pleased how they helped get me started too.
Review on G2
Increase conversion rate
My conversion rate went from 1.4 to 4.8! This is amazing and makes me a lot of money automatically!
Review on Shopify
Generate more sales
Tidio helped me make over 60k in sales in just a few months. Customer retention rate is a lot higher and a benefit is the sales!
Review on G2
Increase satisfaction rate
Since having Tidio integrated into our website we have seen sales nearly double and positive reviews triple.
Review on G2
Boost customer loyalty and generate sales with live chat
Get started with a free account or book a demo to see Tidio in action.
Get started
Free plan available. No card required
FAQ
Yes, the live chat tool is part of our free-forever plan. Here are some other frequently asked questions:
How do I add live chat to a website?
Create a Tidio account
Install a WordPress plugin or a Shopify Store app.
Alternatively, paste your Tidio public key into any HTML website.
For other platforms, you can find more details here.
How long will it take to implement live chat on my website?
Creating an account and installing the Tidio plugin on your website takes about 90 seconds. You may want to personalize your widget and use a branded image as the chatâs avatar, so the entire process may take about five minutes to complete.
Is Tidio live chat free?
Tidioâs free-forever plan enables you to answer customer questions, recommend products, and more. Tidio doesn't measure your replies, but you can engage only 50 website visitors each month through the live chat app.
How long can I use the premium live chat features with Tidio Live Chat free trial?
Our free trial gives you unrestricted access to premium live chat features, such as Live visitor list, Live typing preview, or Native Shopify actions for 7 days. Once the trial period is over, youâll be automatically switched to our free-forever option unless you upgrade to a paid plan. Â Keep in mind that you can upgrade and downgrade your plan at any time.
Do I have to be available all the time to offer online chat support?
No. Tidio enables you to set a custom Do-Not-Disturb schedule and send customers automatic messages. You can also send automated responses to frequently asked questions with Tidio Chatbots, so you can respond to customer inquiries even when youâre offline.
Does Tidio live chat affect website performance?
No. Tidio is one of the lightest and fastest live chat software solutions available. The app loads asynchronously, so it doesnât impact your resources. As a result, you won't notice a drop in your website's performance.
Is live chat software safe?
Tidio handles 2M+ conversations a month. All conversations and details (including customer email contact or business data) are encrypted using the 256-bit SSL protocol and one-way hash algorithms. Also, Tidioâs live chat app is fully GDPR compliant.
What is the average ROI for live chat?
The average Return On Investment for implementing live chat is between 250â300%. Live chat software increases your average conversion rate, boosts your average order value, and improves customer experience and retention. You can also use the free version, which would make your ROI for Tidio live chat = infinity.
Join 300k+ businesses that use Tidio Live Chat
Get started with a free account or book a demo to see Tidio in action.
Get started
Free plan available. No card required