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Live Chat for growing ecommerce stores

Support every shopper in real-time 

Provide a clear path for customer questions to improve the shopping experience you offer. Drive conversions with Tidio Live Chat.

Get started free

No credit card required

Contact sales
Tidio Live Chat App
Tidio Live Chat App

Trusted by 300,000+ businesses:

Glovo logo
Praktiker logo
Procosmet ITALY logo
Jaguar logo

Create memorable shopping experiences with efficient support

One Inbox - multiple channels

One Inbox - multiple channels

Manage your live chat, Instagram, WhatsApp, and Messenger DMs in a single dashboard.

Live typing preview

Live typing preview

Improve your response time by previewing user messages and preparing your reply in advance.

Efficient canned responses

Efficient canned responses

Develop a repository of pre-formulated responses to enhance your team's productivity.

Support in multiple languages

Support in multiple languages

Answer shoppers in their preferred language. Add multiple languages to your chat widget for personalized greetings.

All-device support

All-device support

Stay accessible wherever you are. Connect with customers using our versatile browser, desktop, and mobile apps.

Customer details, at hand

Customer details, at hand

Access customer information, including previous conversations, orders, and last visited pages to gain better context.

Automate 70% of your support with Lyro AI Chatbot

Answer common questions about your products, services, or return policies without human intervention. Lyro AI Chatbot answers customer inquiries with human-like conversations using only your support content.

Start for free and pay as you grow

Start chatting with your store visitors without any cost with our free-forever Customer Service plan.   Or choose a paid plan for better limits and more features.

Up to 50 Handled Conversation
Up to 100 Handled Conversation
Up to 2000 Handled Conversation
Custom no.

Free

 

0
USD
/mo.

Starter

 

29
USD
/mo.

Growth

Starts at

59
USD
/mo.

Tidio+

Starts at

749
USD
/mo.

No credit card required

See all plans

Support store visitors with a live chat app designed for ecommerce

Turn your chats into sales opportunities

Turn your chats into sales opportunities

Make tailored product suggestions through the chat widget to increase your conversions.

View order history and offer detailed
answers

View order history and offer detailed answers

See your customer's shopping history without leaving your inbox dashboard. Offer personalized answers to product-related questions to boost brand loyalty.

Manage orders without leaving your inbox

Manage orders without leaving your inbox

Perform Shopify-specific actions directly from your inbox. Edit, cancel, or refund Shopify orders.

Add more leads to your funnels

Add more leads to your funnels

Streamline your lead generation. Collect customer data to improve your marketing efforts.

Preview carts to make personalized recommendations

Preview carts to make personalized recommendations

See what your customers have in their carts so you can recommend products, send discounts, and respond to purchase-related questions faster.

Streamline your sales process with video calls

Streamline your sales process with video calls

Close more deals with video calls. Demonstrate your product value to your prospects, all without having to leave the chat widget.

177K+

Value of sales generated with Tidio

86%

Decrease in waiting times

Evelin Lopez

We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.

Evelin Lopez

Marketing Manager at eye-oo

Contact sales

The all-in-one customer service solution for growing stores

Support automation

Support automation

Reach 70% support automation with Tidio’s AI. Automate common tasks and questions to win time for your team.

Sales automation

Sales automation

Boost your lead gen and sales funnels with 40+ no-code, customizable automation templates.

Smart ticketing

Smart ticketing

Turn support emails into tickets and keep track of customers requests. Monitor, prioritize, and assign customer requests.

Install Tidio on your website in 3 simple steps

1

Create and configure your account.

Create and configure your account.

2

Install Tidio from your website dashboard using a dedicated plugin.

Install Tidio from your website dashboard using a dedicated plugin.

3

Adjust your chat widget settings in the admin panel.

Adjust your chat widget settings in the admin panel.

Integrate Tidio with the apps your business relies on

Mailchimp  logo
Hubspot logo
Wordpress logo
Shopify logo
Squarespace logo
Zendesk logo
Zapier  logo

and more than 120+ tools to integrate

Join 300k+ businesses that use Tidio Live Chat

Get started with a free account or contact our sales team to see Tidio in action.

No credit card required

Contact sales

Frequently Asked Questions

Yes, the live chat tool is part of our free-forever plan. Here are some other frequently asked questions:

How do I add live chat to a website?

  • Create a Tidio account

  • Install the dedicated WordPress plugin or Shopify app.

  • Alternatively, paste Tidio's JavaScript code snippet into any HTML website. Find out how here.

How long will it take to implement live chat on my website?

Creating an account and installing the Tidio plugin on your website takes about 90 seconds. You may want to personalize your widget and use a branded image as the chat’s avatar, so the entire process may take about five minutes to complete.

Is Tidio live chat free?

Tidio’s free-forever plan enables you to answer customer questions, recommend products, and more. Tidio doesn't measure your replies, but you can engage only 50 website visitors each month through the live chat app.

How long can I use the premium live chat features with Tidio Live Chat free trial?

Our free trial gives you unrestricted access to premium live chat features, such as Live visitor list, Live typing preview, or Native Shopify actions for 7 days. Once the trial period is over, you’ll be automatically switched to our free-forever option unless you upgrade to a paid plan.   Keep in mind that you can upgrade and downgrade your plan at any time.

Do I have to be available all the time to offer online chat support?

No. Tidio enables you to set a custom Do-Not-Disturb schedule and send customers automatic messages. You can also send automated responses to frequently asked questions with Tidio Flows, so you can respond to customer inquiries even when you’re offline.

Does Tidio live chat affect website performance?

No. Tidio is one of the lightest and fastest live chat software solutions available. The app loads asynchronously, so it doesn’t impact your resources. As a result, you won't notice a drop in your website's performance.