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MEET LYRO - OUR NEW AI CHATBOT

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Live chat FOR Consumer-centric COMPANIES

Talk to customers in real-time

Master customer support. Boost customer loyalty and generate more sales with a powerful live chat app tailored to e-commerce and small businesses.

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Live chat FOR Consumer-centric COMPANIES
Shopify

4.7 from 1716+ reviews

G2

4.7 from 1411+ reviews

Capterra

4.8 from 418+ reviews

Build customer trust with excellent service

Manage all your channels with one tool

Simplify your communication with Tidio. Access emails, live chats, Facebook messages, and Instagram DMs in one place so you can quickly respond to every customer inquiry.

Manage all your channels with one tool

Slash your response time to under 3 minutes

Speed up your replies to increase customer satisfaction. Use canned responses to answer common questions in seconds. See what customers type before they hit “Send” to improve your response times.

Slash your response time to under 3 minutes

Solve problems from anywhere

Be available, no matter where you are. Engage customers from your office, home, or while traveling with our browser, desktop, and mobile apps.

Solve problems from anywhere

Why online stores love Tidio

0.35% to 0.9% in conversion rates
83% to 73% abandoned carts
3h to 1 minute response time

“We were searching for something that would give us the possibility to use automations as well as human interactions — and Tidio was the best solution for that.”

Lorenzo Colucci,
Co-founder and CMO of Ad Hoc Atelier

Read their story
Why online stores love Tidio

Increase customer engagement with live chat features your team will love

Viewed pages

Viewed pages

Track your visitors. See what pages they browse so you can personalize your communication.

Live visitor list

Live visitor list

Get a real-time overview of all your website visitors. Offer custom advice based on their activity.

Live typing

Live typing

See what your customers type before they hit “Send”. Prepare your replies to increase customer satisfaction.

Canned responses

Canned responses

Answer common questions in seconds. Create a library of responses for fast customer support.

Pre-chat surveys

Pre-chat surveys

Streamline your lead generation. Collect customer data to improve your marketing efforts.

Customer database

Customer database

Keep your customer data in one place. Use tags and contact properties to personalize your service.

Multilanguage

Multilanguage

Embrace global customers. Add multiple languages to your widget for comfortable communication.

Offline message

Offline message

Leave no chat unanswered. Notify users that you’re offline, collect their emails, and get back to them later.

Improve your communication with a light live chat app

Doesn’t affect your SEO score

Doesn’t affect your SEO score

The livechat widget loads asynchronously, so it doesn’t impact your website’s loading speed or performance.

Looks great on any website

Looks great on any website

Customize the live chat widget to your brand’s colors. Adjust its position and behavior to increase engagement.

5-minute installation

5-minute installation

Start conversations with your customers in 5 minutes or less. Follow our tutorials to install the livechat app on any platform.

Boost customer loyalty and generate sales with live chat

Get started with a free account or book a demo to see Tidio in action.

Get started

Free plan available. No card required

Book a demo

Grow your business with live chat software designed for sales

Recommend the right products

Create personalized shopping experiences. Monitor visitor activity and make tailored product suggestions through the live chat widget.

Recommend the right products

Treat your customers like VIPs

Identify loyal customers and customize their shopping journeys. Tidio detects returning customers so you can review their purchase history and suggest personalized options.

Treat your customers like VIPs

Update orders without leaving the chat

Refund, cancel, and edit Shopify orders directly in Tidio. Add, remove, and adjust the number of products in an order without switching tabs.

Update orders without leaving the chat

Transparent pricing model

1. Forever Free - {{number_value}} USD

1. Forever Free - 0 USD

Get started for free so you can talk to customers in real-time and create limited automations with chatbots.

2. Paid Plans - from {{number_value}} USD / mo

2. Paid Plans - from 29 USD / mo

Create complex automations with customizable chatbots. Access better chat limits. And more.

3. Custom - from {{number_value}} USD / mo

3. Custom - from 394 USD / mo

Collaborate with a dedicated success manager and get personalized advice on how to build automated workfows.

Tidio integrates with all your work tools

Connect Tidio to dozens of ecommerce tools and platforms in less than 5 minutes.

Shopify logoShopify Plus logoWordPress logoWix logo
Active Campaign logo
Klaviyo logo
Klaviyo logo
Recharge logo
Meta logo
Attentive logo
Yotpo logo
Judge.me logo
Connect all your tech stack with Tidio+ plan

More than a live chat app. An all-in-one solution to scale your organization

Automate your sales funnels with Chatbots

Automate your sales funnels with Chatbots

Collect and qualify leads based on their behavior. Increase order value by offering custom discounts and free shipping.

Improve customer satisfaction with Ticketing

Improve customer satisfaction with Ticketing

Monitor, prioritize, and assign customer requests. Turn support emails into tickets and keep track of customers requests.

Supercharge your support team with Tidio AI

Supercharge your support team with Tidio AI

Classify conversations based on their intent. Enhance your messages for better and faster replies.

Don’t take our word for it, check how Tidio helps users grow their business

Get more leads

GET THIS PROGRAM - it has already boosted my sales leads by 34% in a matter of hours. Don't waste your time, searching - Tidio does it all. I am very pleased how they helped get me started too.

Review on G2

Increase conversion rate

My conversion rate went from 1.4 to 4.8! This is amazing and makes me a lot of money automatically!

Review on Shopify

Generate more sales

Tidio helped me make over 60k in sales in just a few months. Customer retention rate is a lot higher and a benefit is the sales!

Review on G2

Increase satisfaction rate

Since having Tidio integrated into our website we have seen sales nearly double and positive reviews triple.

Review on G2

Boost customer loyalty and generate sales with live chat

Get started with a free account or book a demo to see Tidio in action.

Get started

Free plan available. No card required

FAQ

Yes, the live chat tool is part of our free-forever plan. Here are some other frequently asked questions:

How do I add live chat to a website?

  • Create a Tidio account

  • Install a WordPress plugin or a Shopify Store app.

  • Alternatively, paste your Tidio public key into any HTML website.

  • For other platforms, you can find more details here.

How long will it take to implement live chat on my website?

Creating an account and installing the Tidio plugin on your website takes about 90 seconds. You may want to personalize your widget and use a branded image as the chat’s avatar, so the entire process may take about five minutes to complete.

Is Tidio live chat free?

Tidio’s free-forever plan enables you to answer customer questions, recommend products, and more. Tidio doesn't measure your replies, but you can engage only 50 website visitors each month through the live chat app.

How long can I use the premium live chat features with Tidio Live Chat free trial?

Our free trial gives you unrestricted access to premium live chat features, such as Live visitor list, Live typing preview, or Native Shopify actions for 7 days. Once the trial period is over, you’ll be automatically switched to our free-forever option unless you upgrade to a paid plan.   Keep in mind that you can upgrade and downgrade your plan at any time.

Do I have to be available all the time to offer online chat support?

No. Tidio enables you to set a custom Do-Not-Disturb schedule and send customers automatic messages. You can also send automated responses to frequently asked questions with Tidio Chatbots, so you can respond to customer inquiries even when you’re offline.

Does Tidio live chat affect website performance?

No. Tidio is one of the lightest and fastest live chat software solutions available. The app loads asynchronously, so it doesn’t impact your resources. As a result, you won't notice a drop in your website's performance.

Is live chat software safe?

Tidio handles 2M+ conversations a month. All conversations and details (including customer email contact or business data) are encrypted using the 256-bit SSL protocol and one-way hash algorithms. Also, Tidio’s live chat app is fully GDPR compliant.

What is the average ROI for live chat?

The average Return On Investment for implementing live chat is between 250–300%. Live chat software increases your average conversion rate, boosts your average order value, and improves customer experience and retention. You can also use the free version, which would make your ROI for Tidio live chat = infinity.

Join 300k+ businesses that use Tidio Live Chat

Get started with a free account or book a demo to see Tidio in action.

Get started

Free plan available. No card required