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Tidio's tools and features

See how Tidio can help your business

Live Chat

Simple. Beautiful. Powerful. Both for your clients, and your team. Combine it with chatbots to unlock the full potential.

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  • Live typing

    Cut down reply times by previewing what users write before they hit the "send" button

  • Canned responses

    Create a library of common answers and use them easily in conversations

  • Attachments

    Allow sending files via chat: .jpg .jpeg .png .txt .rtf .xlsx .docx .pdf .gif, and videos

  • Offline message

    Inform your clients whenever you're not available and collect their email

  • Pre-chat survey

    Collect the client's data before the chat starts

  • Multilanguage

    Add multiple languages to your widget

  • Transcripts

    Save transcripts to your device or send them to the email

  • Tags and contact properties

    Tag your clients or add contact properties to keep the most important data in one place

  • Chat page

    A unique website just with your chat window

  • Operating hours

    Set your working hours and display the appropriate message on the chat window

  • Measure customer satisfaction

    Check the quality of customer service and collect feedback

  • Banning users

    Allows you to block users from accessing the widget based on their IP address

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Order Management (for Shopify)

Use in-build Shopify actions during conversations. Understand your customers, reply faster, and recommend better.

  • Shopping cart preview

    See what your clients got in their carts in real time

  • Order history

    Check what your clients ordered in the past

  • Recommend products

    Search and send products directly from the chat window

  • Order status (via chatbots)

    Allow clients to check the order status by themselves

  • Check delivery zones (via chatbots)

    Allow clients to check available order zones by themselves

Chatbots

Use chatbots to automate your conversations, sales, and processes. Ready to go with a few clicks.

  • Visual chat builder

    Intuitive and graphical chatbots builder - no coding skills needed

  • 35+ e-commerce templates

    Ready-to-go chatbot scenarios to help you engage users and sell more

  • Bots in live conversations

    Create bots and use them during chats with clients

  • Data collection

    Collect the most important details from your clients automatically

  • Post communication surveys

    Collect customer feedback after the chat ends

  • Responding when operators are busy

    Having busy hours? Chatbots will reply to your clients when agents are not there

  • Saving abandoned carts

    Send pop-up messages to clients who abandoned their cart

  • Automating tasks in the background

    Use bots to send data to other platforms

Already convinced? Then get started

Free plan available. Easy installation in under 5 minutes.

Get Tidio for free

AI Response Bots

Automate up to 47% of your conversations based on the most common questions asked by your clients.

  • Automated answers

    Let our NLP bots handle the most common questions

  • Question segmentation

    Segment clients' questions automatically into 27 topics to understand better what clients ask about

  • Measure helpfulness

    Make sure that your clients are happy by checking each answer's helpfulness

  • Routing to operators

    Route the questions which fall outside of the bots' scope directly to your agents

  • Self-learning mechanism

    Similar questions will be handled by the bots automatically

Ticketing

Solve your clients' problems with ease. Keep issues tracked, tagged, and prioritized properly. Make clients happy and your team efficient.

  • Tickets from chats

    Transform chat conversations into tickets

  • Tickets from emails

    Transform emails into tickets

  • Tags

    Tag your tickets to keep them organized

  • Priorities

    Set priority levels to match the urgency

  • Manage operators' tickets

    Keep an eye on your operators' tickets

  • Check tickets' history

    Store all your tickets in one place so you can access them whenever you need

  • Switch ownership

    Change ticket ownership when needed

Departments

Allow clients to talk directly to the right person. From the right division, with the right knowledge to solve the issue.

  • Grouping

    Split your operators into departments

  • Notifications

    Notify only the relevant operator

  • Surveys

    Collect all essential information via the pre-chat survey to help your agent answer faster

  • Manual reassign

    Reassign chats to different departments if needed

  • Reassign with bots

    Let users choose departments with chatbots

Analytics

Keep track of your team's performance. Make decisions based on reliable data.

  • Chatbots' performance

    Check how your chatbots perform

  • Conversation-related metrics

    Number of conversations, missed conversations, hourly occupation, first response time, time to close, and many more

  • Operators' performance

    Filter data by operators

  • Channel's performance

    Filter data by messaging channels

  • Comparisons

    Compare data on charts

  • Satisfaction rate

    Check how people rate your conversations

  • Sales

    Measure your sales with Tidio

  • Leads

    Count collected leads with Tidio

Messaging Channels

Connect all messaging channels and make Tidio your communication center with your clients.

  • Email

    Handle all emails in one place and collaborate with your team

  • Instagram

    Reply to Instagram messages and stories' replies with live chat and chatbots

  • Messenger

    Use live chat and chatbots to talk to your clients on Messenger

  • Live Chat

    Amaze your clients with all live chat functionalities

Sounds good? Try it out!

See how Tidio can help your business grow.

Customization

Adjust the look and feel of the widget to your branding to create a seamless experience.

  • Remove Tidio branding

    Our logo is very nice, but it's OK if you want to hide it.

  • Set widget position

    Left or right? Your call.

  • Chat visibility

    Set different widget behaviors per device and per site

  • Background color & picture

    Set custom colors and profile pictures

  • Offline visibility

    Turn the widget on or off based on your working hours

  • Welcome screen

    Customize the message users see when they open the chat window

  • Button sizes

    Set the button sizes to your liking

  • Permissions

    Limit the access your operators have to selected sections/features of your Tidio panel

  • Multilanguage

    Allows having the same widget displayed in multiple languages depending on the language set up in the visitor's browser

  • API documentation

    All your developers need to know to connect to/from Tidio via API

  • Script templates

    Script templates created by our developers that allow further adjustments

Support

We're here to help you whenever you need. Our clients say that the support they receive is amazing. It's flattering and also true.

  • Email support

    24h/day, Mon-Fri

  • Live Chat support

    24h/day, Mon-Fri

  • Emergency phone support

    Hotline in case something big happens

  • Dedicated Customer Success Manager

    Our hands-on approach to growing your business with Tidio.

  • Account reviews

    Get reports on your account setup, performance, and insights

  • Training sessions

    Training for you and your team to get the best of Tidio

  • Chatbot building assistance

    Help in setting up the bots for you.

  • Dedicated implementation specialist

    Custom setup, bigger team? We'll have it covered.

Apps

Tidio is where you need it to be. Available on all popular platforms.

  • macOS app

  • Windows app

  • Browser

  • Android app

  • iOS app

Seamless integrations

Connect Tidio to your e-commerce platform and pair it with your current tech stack.

  • E-commerce platforms

    Shopify, Woocommerce, Wix, Magento, Shopware, and many other platforms

  • Emailing

    Klavyio, Mailchimp

  • CRM

    Hubspot, Agile CRM

  • Analytics

    Google Analytics

  • Sales & marketing

    Hubspot, Zendesk, Pipedrive

  • Zapier

    Connect almost anything via Zapier