Tidio's tools and features
See how Tidio can help your business
Live Chat
Offer a clear route for customer questions and provide immediate answers through a lightweight live chat widget.
Live typing
Speed up your replies by previewing what users write before they hit the "send" button and preparing your answer.
Canned responses
Create a library of common answers and use them to reply in seconds.
Tidio AI Reply Assistant
Instantly turn basic answers into professional-looking ones with GPT-4 technology.
Ban users
Block users from accessing the widget based on their IP address.
Chat page
Send your customers to a dedicated chat window instead of talking with them through the widget.
Transcripts
Save transcripts for your records or send them to clients via email.
Pre-chat survey
Collect your customers' contact data before the chat starts.
Attachments
Send supported files via chat: .jpg .jpeg .png .txt .rtf .xlsx .docx .pdf .gif, and videos.
Try Tidio Live Chat for free
Offer live customer support to improve the shopping experience you offer.
Tags and contact properties
Add tags and contact details to customer profiles so you can personalize your conversations and improve customer experience.
Multilanguage
Add multiple languages to your widget and use special characters when talking to international customers in their native languages.
Measure customer satisfaction
Collect feedback and assess the quality of your customer service.
Operating hours
Set your working hours and let visitors know when they can find you online.
Read receipt
See if the visitor read your messages.
Live visitor list
See all your website visitors and the pages they're browsing in real-time. Offer custom advice based on their activity.
Automatic chat assignment
Speed up your response time by automatically directing new chats to available operators.
Offline message
Inform customers that you're not available and collect their email addresses to contact them later.
Flows
Boost your lead gen and sales funnels with Flows - no-code automation paths that trigger at crucial moments in the customer journey.
Visual automation builder
Intuitive, visual Flows builder - Create custom automations without coding skills.
40+ e-commerce templates
Plug-and-play Flows scenarios to help you engage users and sell more.
Flows in live conversations
Create Flows and use them to save time during client conversations.
Data collection
Automatically collect contact details from your customers.
Post communication surveys
Collect customer feedback after the chat ends.
Respond when operators are busy
Send pre-designed conversation Flows to customers when none of your agents are available.
Save abandoned carts
Convince people who are about to abandon their carts to complete their purchases by sending them automated discounts.
Connect to third-party platforms
Use Flows to send data in third-party tools.
Try Tidio Flows for free
Automate your support, lead gen, and sales with 40+ ready to use Flows templates.
Scroll percentage trigger
Automatically perform specific actions when a visitor reaches a certain page scroll depth.
Mobile-specific actions
Activate different automation paths for mobile users.
Transfer to operator
Send pre-configured, translatable messages to customers asking for human support.
Lyro AI Agent
Reclaim up to 70% of your team's time by answering common questions and performing recurring tasks with a truly conversational AI.
Product recommendations
Lyro uses your Shopify integration to learn about your products. The AI can then share product details with your customers and recommend items based on context, price, or season.
AI-driven email resolutions
Lyro AI scans incoming emails and solves common problems in seconds, giving your team more time to focus on high-priority tasks.
Simple, configurable setup
Add Lyro AI Agent to your website with a few clicks. Share links to your support content to feed it with your data, and the AI is good to go.
Data-backed answers
Lyro AI Agent answers customers using only your support knowledge to minimize hallucinations.
Multilanguage
Lyro AI Agent uses your support content to answer customers in dozens of languages, including English, Spanish, French, Portuguese, and German.
Multichannel
Lyro AI Agent answers customers on all your live communication channels - live chat, WhatsApp, Instagram, and Messenger.
Smart redirections
Lyro AI Agent redirects customers who ask for information outside its knowledge to your support department.
Human-like conversations
Lyro AI Agent understands context and asks clarifying questions when necessary, making the conversations feel natural.
Analytics
Understand how the audience interacts with your support system.
Time saved calculator
See Lyro AI Agent's answer rate and how many customer problems it solved.
Try Lyro AI Agent for free
Answer customer questions with AI on all your live communication channels.
Playground
See how Lyro AI Agent responds to customer questions based on the data you shared and update its knowledge base accordingly.
Instant updates
Update Lyro AI Agent’s knowledge base so it adapts its responses based on the new data in an instant.
Conversation control
Track Lyro AI Agent’s conversations in real-time and jump in to take over the conversation whenever you want.
Multiple sources
Update Lyro AI Agent’s information using multiple information sources in different data formats, such as links, PDF files, and manual entries.
Missed questions
Get a list of the questions Lyro AI Agent didn’t answer so you can update its knowledge base.
Tasks
Lyro AI Agent can perform various tasks, such as check order statuses, creating tickets, offering discounts, and more.
Custom name
Change Lyro AI Agent's name to something that suits your brand and messaging.
Already convinced? Then get started
Free plan available. Easy installation in under 5 minutes.
Order Management (for Shopify)
Use in-build Shopify actions during conversations. Preview carts, recommend products, see your customers' order history, and manage orders without leaving the chat window.
Shopping cart preview
See what your clients have in their carts in real time so you can provide tailored answers to their questions.
Order history
Check what your clients ordered in the past so you can personalize your advice.
Recommend products
Suggest specific products directly from the chat window.
Manage orders
Cancel orders, change shipping addresses, and offer refunds directly from the chat window.
Offer discounts
Send customers custom coupon codes without leaving the chat window.
Check delivery zones (via Flows)
Allow clients to check available order zones on their own.
Ticketing
Shorten your time to resolution and boost customer satisfaction with a smart ticketing system. Manage, assign, prioritize, and reply to customers requests in one place.
Create tickets from chats and emails
Turn chats and emails into tickets so it's easier for your team to understand context.
Tags
Use tags to organize your tickets.
Priorities
Set different priority levels to highlight a ticket's urgency.
Track operator tickets
Oversee your team's tickets to assess their work and ensure consistency.
Tickets history
Store all your tickets in one place so you can access them whenever necessary.
Switch ownership
Change a ticket's ownership whenever you need to.
Advanced ticket filtering
Create custom filters so you can manage your tickets with ease.
Spam management
Mark unimportant messages as spam to keep your inbox clutter-free.
Smart views
See how your team tackles various subjects. Track and analyze specific topics to gain valuable insights.
Departments
Redirect customers to the right person or department in your team so you can resolve customer problems faster.
Grouping
Split your operators in multiple departments.
Automated ticket routing
Speed up your response time by automatically routing tickets to the right department.
Personal notifications
Notify specific operators about the tickets they're managing.
Auto Solve
Automatically solve tickets when they’re done.
Reassign with Flows
Allow users to choose the department they want to contact via conversation Flows.
Analytics
Understand how the audience interacts with your support system.
Sales
Determine the contribution Tidio made to your sales value.
Conversation-related metrics
Track crucial support KPIs, including number of conversations, missed conversations, hourly occupation, first response time, and time to close.
Operator performance
Evaluate your team's performance and filter the data by operator.
Channel performance
See how each of your communication channels performs.
Flows performance
Assess the performance of your automation Flows.
Leads
See how many leads you collected with Tidio.
Improvement suggestions
Get advice on how to improve specific metrics.
Comparisons
Generate charts to analyze and compare data across different time periods.
Satisfaction rate
Uncover insights on your CSAT using customer ratings.
Communication Channels
Handle messages from all your communication channels in a single dashboard.
Live Chat
Answer customers quickly when they're browsing your website.
Connect multiple email inboxes to Tidio.
Reply to Instagram DMs and Story reactions either manually or using automated Flows. Manage Facebook and Instagram comments from your Tidio inbox.
Messenger
Use Live Chat and Flows to talk to your clients on Messenger.
Offer instant, 24/7 support on WhatsApp with conversation Flows.
Customization
Adjust the look and feel of your Tidio widget to your branding to create a seamless experience.
Background color & picture
Set custom colors and profile pictures.
Widget position
Position your Tidio widget on the right or left side of the screen.
Remove Tidio branding
Hide the Tidio logo from your live chat widget.
Chat visibility
Set different visibility options per device and site.
Offline visibility
Turn the widget on or off based on your working hours.
Welcome screen
Customize the message users see when they open the chat window.
Permissions
Limit the access your operators have to selected sections/features of your Tidio panel.
Multilanguage
Add multiple languages to your widget and your welcome messeges will be displayed in the visitor’s default browser language.
API documentation
Make it easy for your developers to connect to Tidio via API.
Script templates
Script templates help you adjust your widget.
Support
We're here to help you whenever you need. Our average response time is of only 1 minute.
Email support
Connect with our support team over email and get answers to all of your questions. Available 24h/day, Mon-Fri.
Live Chat support
Contact us through the live chat widget and we'll get back to you in minutes. Available 24h/day, Mon-Fri.
Dedicated Customer Success Manager
Our dedicated customer success managers recommend support and lead generation chatbot scenarios, highlight optimization opportunities, and more. They help you make the most out of your Tidio subscription.
Dedicated implementation specialist
Our implementation team will help you set up your solution and connect it with third-party business apps.
Account reviews
Get reports on your account setup and uncover actionable insights that can help you improve your support and lead generation processes.
Training sessions
Learn how to use Tidio directly from one of our specialists.
Flows building assistance
Consult with one of our specialists to create Flows scenarios that are tailored to your website.
Integrations
Connect Tidio to your website builder and pair it with your tech stack.
E-commerce platforms
Shopify, WordPress, WooCommerce, Adobe Commerce, Shopware, and others.
Email marketing tools
Klavyio, Mailchimp.
CRMs
Hubspot, Agile CRM, Zoho CRM.
Analytics
Google Tag Manager, Google Analytics.
Sales & marketing
Hubspot, Zendesk, Pipedrive.
OpenAPI
Integrate Tidio with your data through OpenAPI to streamline processes and improve efficiency.
Zapier
Connect to hundreds of apps via Zapier.