Analytics

Understand customer behavior with Tidio analytics

Keep track of the data that matters to your business. Monitor your team’s performance and oversee your workflows. Improve your processes with actionable insights.

Get a free trial
Tidio Analytics Panel
Tidio Analytics Panel

They are talking about us!

Chatimize logo
Hubspot logo
Forbes logo
Vice logo
Fox News logo

Improve your conversations and boost customer experience with data

Optimize your chat flows

Check how many new conversations you have in a specific timeframe. See when customers reach out and discover when your agents are busy.

Improve your team’s response times with efficient scheduling to exceed your customers’ expectations.

Speed up your response times

Help your team miss fewer conversations

See how many of your customers leave without a response from your team.

Compare the total number of conversations missed to conversations started and review how long it takes to respond to new customer messages so you can improve your workflows and increase customer satisfaction.

Increase customer satisfaction

Improve user engagement

Understand how your audience interacts with your automated chat flows. Analyze your chatbot nodes to see if users are satisfied and advance through your selling scenarios.

Fix potential bottlenecks to improve user engagement and increase your conversion rate.

Increase your conversions

Oversee your team with ease

See who is working on what
Detect potential issues early on
Offer better feedback

See who is working on what

Check how many open conversations your agents handle at once so you can distribute the workload and increase your team’s efficiency.

See who is working on what

Detect potential issues early on

Monitor how long it takes to solve an issue. Correlate that with your team’s capacity to improve your workflows.

Detect potential issues early on

Offer better feedback

Review what each agent works on. Use customer ratings and individual statistics to offer feedback and boost your team’s motivation.

Offer better feedback

Get actionable insights from your data

Find out who needs help
Understand when your customers are most active
Oversee your sales funnels

Find out who needs help

See how many messages your agents handle at any time and identify operators who are struggling to distribute their workload and control the queue.

Find out who needs help

Understand when your customers are most active

Find out which dates bring the most customers. Introduce strategies to improve performance and offer stellar service during peak demand.

Understand when your customers are most active

Oversee your sales funnels

Review what each agent works on. Use customer ratings and individual statistics to offer feedback and boost your team’s motivation.

Oversee your sales funnels

The perfect solution for online businesses

Set up your first chatbot in 5 minutes

Set up your first chatbot in 5 minutes

Get Tidio up and running in no time. Our short product tour will help you set up your first chatbot in just five minutes.

Connect to your favorite tools with dozens of integrations

Connect to your favorite tools with dozens of integrations

Connect Tidio to your work emails, social media, CRMs, analytics, and sales tools.

Get answers to all of your questions in minutes

Get answers to all of your questions in minutes

Our team offers support, performance reviews, improvement suggestions, and more. We reply in a few minutes.

Don’t take our word for it, check how Tidio helps users grow their business

Get more leads

GET THIS PROGRAM - it has already boosted my sales leads by 34% in a matter of hours. Don't waste your time, searching - Tidio does it all. I am very pleased how they helped get me started too.

Review on G2

Increase conversion rate

My conversion rate went from 1.4 to 4.8! This is amazing and makes me a lot of money automatically!

Review on Shopify

Generate more sales

Tidio helped me make over 60k in sales in just a few months. Customer retention rate is a lot higher and a benefit is the sales!

Review on G2

Increase satisfaction rate

Since having Tidio integrated into our website we have seen sales nearly double and positive reviews triple.

Review on G2

Understand customer behavior with Tidio

Use data to improve your processes and boost customer satisfaction

Get a free trial