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SECURITY AT TIDIO

Nonstop, stress-free data protection

Tidio protects your data so you can provide great customer service without worrying about security.

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security
security

Your data is safe with us

Protect customer data with safe connections

All connections to Tidio servers are encrypted with TLS protocol. This enables us to safeguard your team’s data and the data of every customer who interacts with you through Tidio.

Protect customer data with safe connections

Log in safely with two-factor authentication

Make sure that your login credentials are safe. Your team members need to enter their credentials and an additional code generated by a 2FA mobile app of your choice (e.g. Google Authenticator) to log into Tidio.

Log in safely with two-factor authentication

Restrict access with roles & permissions

Control who has access to your information. Assign user roles and set specific permissions to different users.

Restrict access with roles & permissions

Other tools that help us keep your data secure

Strong hashed value storage

Strong hashed value storage

Password and credentials are stored as strong hashed values.

AWS Infrastructure

AWS Infrastructure

Provides a high level of security thanks to its built-in cloud protection.

Encrypted backups

Encrypted backups

Maintain the confidentiality and integrity of your data.

PCI-DSS rules

PCI-DSS rules

Make secure payments for all your Tidio acquisitions through Stripe.

Encrypted data transmission

Encrypted data transmission

All transmitted data is encrypted via HTTPS to increase transfer security.

Data encryption at rest

Data encryption at rest

Your data is encrypted at rest, shielding it from unauthorized access.

GDPR and CCPA compliant

GDPR and CCPA compliant

Personal data is handled according to the latest GDPR and CCPA laws.

Safe integrations with all your work tools

Connect Tidio to dozens of tools and platforms without putting your data at risk.

Shopify logoShopify Plus logoWordPress logoWix logo
Active Campaign logo
Klaviyo logo
Klaviyo logo
Recharge logo
Meta logo
Attentive logo
Yotpo logo
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Connect all your tech stack with Tidio+ plan

Want to learn more about our security?

You can find our security policies here and here. Contact our security team if you want to learn more about our security protocols or if you want to report a vulnerability.

Contact our security team