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Customer Service Resources

Discover the latest trends in customer service and get expert advice from Tidio’s team. Use our library of podcasts, ebooks, case studies, calculators, and guides as inspiration for your business.

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Case studies

Customer Service Case Studies
Integratec Boosts Qualified Lead Generation by 25% Using Tidio

Integratec Boosts Qualified Lead Generation by 25% Using Tidio

A B2B SaaS company, Integratec, boosted qualified leads and improved tracking of client requests. Check out how they did it.

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Gecko Hospitality Reaches 90% Customer Service Automation

Gecko Hospitality Reaches 90% Customer Service Automation

Learn how Gecko Hospitality automated customer service requests and boosted lead generation. Discover how Tidio helps the business slash the response time.

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eye-oo Boosts Revenue by €177K After Installing Tidio

eye-oo Boosts Revenue by €177K After Installing Tidio

Check out the results Eye-oo achieved using Tidio. Discover how this eyewear multi-brand platform increased sales and conversions while slashing response times.

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Bella Santé Earns $66K in Sales After Switching to Lyro

Bella Santé Earns $66K in Sales After Switching to Lyro

Learn how Bella Sante grew sales and lead generation by implementing Lyro. Discover how this med spa automated customer service with AI chatbots from Tidio.

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Wulff Beltton Hits 4.5/5 Client Rating After Switching to Tidio

Wulff Beltton Hits 4.5/5 Client Rating After Switching to Tidio

Discover the benefits Wulff Beltton received after switching from Gorgias to Tidio. Learn about how this retail company boosted customer satisfaction, increased sales, and grew leads using Tidio.

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Podcasts

Learn how to master customer service with Tidio’s team - now in audio format.
How To Use Customer Experience And AI To Drive Retention And Sales

How To Use Customer Experience And AI To Drive Retention And Sales

Learn how to use customer experience and AI to drive sales in this eCommerce Fastlane podcast

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The Future of eCommerce Success: How AI is Revolutionizing Customer Experience

The Future of eCommerce Success: How AI is Revolutionizing Customer Experience

Explore the advantages AI can bring to customer service in this 2X eCommerce podcast

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Scale Up By Learning To Communicate With Your Customers

Scale Up By Learning To Communicate With Your Customers

Discover the opportunities you can unlock with better customer communications

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Turning Customer Service Into More Sales

Turning Customer Service Into More Sales

Find out Tidio users are sharing their success stories and experiences while generating sales through exceptional customer service.

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Your 2024 Guide to Customer Experience

Your 2024 Guide to Customer Experience

Discover the best tactics you can use to improve customer experience

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Why Customer Experience is Crucial in 2024 and beyond

Why Customer Experience is Crucial in 2024 and beyond

Listen to this podcast and discover why customer experience can make or break your online sales

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Ebooks

Power your business growth with ebooks, playbooks, and guides.
Improve your ecommerce service with hybrid chatbots

Improve your ecommerce service with hybrid chatbots

See how to drive engagement with rule-based and AI chatbots

Get the free ebook
Prepare your Help Desk for success with a strategic checklist

Prepare your Help Desk for success with a strategic checklist

Discover 30 essential components for a successful Help Desk.

Get the free template
2024 Holiday Customer Service Blueprint

2024 Holiday Customer Service Blueprint

Keep your service levels high with this automation guide.

Get the free ebook
Sales Tactics Bundle for Your Ecommerce Growth Strategy

Sales Tactics Bundle for Your Ecommerce Growth Strategy

Learn 8 ways to increase your sales with AI & automation

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Replicate in-store shopping experience with Flows

Replicate in-store shopping experience with Flows

Discover 12 ways to simulate in-store experiences online

Get the free ebook
Automate Sales and Lead Generation with AI & Flows

Automate Sales and Lead Generation with AI & Flows

Explore eCommerce growth hacks for automated service

Get the free ebook
Prepare your business for AI-assisted customer service

Prepare your business for AI-assisted customer service

Automate customer service with 10 step-by-step strategies

Get the free ebook

Comparisons

Find out how Tidio compares to other customer service solutions
Compare Tidio with Zendesk and see how it holds up

Compare Tidio with Zendesk and see how it holds up

Explore the crucial differences between the two platforms

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Discover how Tidio performs compared to LiveChat

Discover how Tidio performs compared to LiveChat

Learn more about the pros and cons of Tidio and LiveChat

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Tidio vs. Intercom: Which one should you choose?

Tidio vs. Intercom: Which one should you choose?

See the differences between Tidio and Intercom

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Tidio vs. Gorgias: Which is right for your store?

Tidio vs. Gorgias: Which is right for your store?

What’s the best customer service platform for Shopify stores?

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Webinars

Get actionable advice from the best voices in customer service.
Reducing Customer Service Costs During High Traffic Periods

Reducing Customer Service Costs During High Traffic Periods

Get 9 practical tips to handle seasonal challenges from customer service experts.

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Winning Holiday Season Customer Service

Winning Holiday Season Customer Service

Discover 3 powerful strategies to ensure outstanding service during high demand periods.

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Set up your AI support agent in 10 minutes

Set up your AI support agent in 10 minutes

See how to set up Tidio and automate questions with Lyro AI Chatbot.

Watch now

Holiday season

Get all the resources you need to ensure your 2024 holiday season is successful.
Prepare for the holiday rush

Prepare for the holiday rush

Improve your seasonal performance with expert guides and strategies.

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Calculators

Estimate your costs and savings with Tidio’s calculators
Estimate Your Extra Monthly Revenue with Sales Flows

Estimate Your Extra Monthly Revenue with Sales Flows

Calculate your potential sales uplift with sales Flows

Estimate sales uplift
Discover your customer service ROI with Tidio

Discover your customer service ROI with Tidio

Find out how Tidio transforms your service efficiency.

Estimate your ROI

Offer great service. Win loyal customers. Repeat 24/7

Improve customer satisfaction with Live Chat, automation, and conversational AI.

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