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Customer Service Resources

Discover the latest trends in customer service and get expert advice from Tidio’s team. Use our library of podcasts, eBooks, case studies, calculators, and guides as inspiration for your business

Case studies

Companies from around the world use Tidio to provide great customer service. Find out how
Wulff Beltton Hits 4.5/5 Client Rating After Switching to Tidio

Wulff Beltton Hits 4.5/5 Client Rating After Switching to Tidio

Discover the benefits Wulff Beltton received after switching from Gorgias to Tidio. Learn about how this retail company boosted customer satisfaction, increased sales, and grew leads using Tidio.

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ADT Security Service Boosts Sales By 17% Using Tidio

ADT Security Service Boosts Sales By 17% Using Tidio

Learn about the benefits ADT Security Service gained from using Tidio. Discover how it increased the conversion rate and customer satisfaction since implementing the customer service tool.

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Endeksa Hits 138% Boost in Lead Generation with Tidio

Endeksa Hits 138% Boost in Lead Generation with Tidio

Discover how Tidio helped Endeksa increase lead generation and slash waiting times. Also, check out how the bots’ helpful responses helped to boost their customer satisfaction.

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Suitor Hits 85% Customer Service Automation With Lyro

Suitor Hits 85% Customer Service Automation With Lyro

Learn how Suitor automated up to 85% of its customer service using Lyro. Check out how this suit rental company slashed average response time by 92%.

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Shockbyte Slashes Response Times With Tidio Chatbots

Shockbyte Slashes Response Times With Tidio Chatbots

Check out how Shockbyte decreased response times and improved customer satisfaction using Tidio.

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Podcasts

Learn how to master customer service with Tidio’s team - now in audio format
How To Use Customer Experience And AI To Drive Retention And Sales

How To Use Customer Experience And AI To Drive Retention And Sales

Learn how to use customer experience and AI to drive sales in this eCommerce Fastlane podcast

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The Future of eCommerce Success: How AI is Revolutionizing Customer Experience

The Future of eCommerce Success: How AI is Revolutionizing Customer Experience

Explore the advantages AI can bring to customer service in this 2X eCommerce podcast

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Scale Up By Learning To Communicate With Your Customers

Scale Up By Learning To Communicate With Your Customers

Discover the opportunities you can unlock with better customer communications

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Turning Customer Service Into More Sales

Turning Customer Service Into More Sales

Find out Tidio users are sharing their success stories and experiences while generating sales through exceptional customer service.

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Your 2023 Guide to Customer Experience

Your 2023 Guide to Customer Experience

Discover the best tactics you can use to improve customer experience

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Why Customer Experience is Crucial in 2023 and beyond

Why Customer Experience is Crucial in 2023 and beyond

Listen to this podcast and discover why customer experience can make or break your online sales

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Ebooks

Power your business growth with ebooks, playbooks, and guides.
Replicate in-store shopping experience with chatbots

Replicate in-store shopping experience with chatbots

Discover 12 ways to simulate in-store experiences online

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Prepare your business for AI-assisted customer service

Prepare your business for AI-assisted customer service

Automate customer service with 10 step-by-step strategies

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Automate Sales and Lead Generation with AI & Chatbots

Automate Sales and Lead Generation with AI & Chatbots

Explore eCommerce growth hacks for automated service

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Sales Tactics Bundle for Your Ecommerce Growth Strategy

Sales Tactics Bundle for Your Ecommerce Growth Strategy

Learn 8 ways to increase your sales with AI & chatbots

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Calculator

Estimate your costs and savings with Tidio’s calculator
Estimate Your Extra Monthly Revenue with Sales Chatbots

Estimate Your Extra Monthly Revenue with Sales Chatbots

Calculate your potential sales uplift with sales chatbots

Estimate sales uplift

Comparisons

Find out how Tidio compares to other customer service solutions
Compare Tidio with Zendesk and see how it holds up

Compare Tidio with Zendesk and see how it holds up

Explore the crucial differences between the two platforms

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Discover how Tidio performs compared to LiveChat

Discover how Tidio performs compared to LiveChat

Learn more about the pros and cons of Tidio and LiveChat

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Tidio vs. Intercom: Which one should you choose?

Tidio vs. Intercom: Which one should you choose?

See the differences between Tidio and Intercom

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Tidio vs. Gorgias: Which is right for your store?

Tidio vs. Gorgias: Which is right for your store?

What’s the best customer service platform for Shopify stores?

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