Chatbots

15 Best AI Chatbots for 2022 [Artificial Intelligence Apps]

Beata Stefanowicz
Beata Stefanowicz · Updated
AI chatbot cover image

So—

What is an AI chatbot?

AI chatbot is a software that simulates conversations with users using natural language processing (NLP). It operates through messaging applications and uses machine learning to provide a human-like experience.

Artificial intelligence chatbots can help you increase sales, improve customer satisfaction, and save you time. 

They provide human-like help without the need to forward your site’s visitor to the representative until a complex issue comes up.

Sounds too good to be true?

In this article:

  • Reviews of AI chatbots for your business
  • Artificial intelligence chatbots for health checks
  • Chatbot examples you can talk to daily
  • Frequently Asked Questions

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Definitions are out of the way but before we jump straight into the list, let’s learn how online AI chatbots actually work.

Well—

AI bots recognize the meaning of messages and respond using conversational AI, a combination of Machine Learning (ML) and Natural Language Processing (NLP). They use data to imitate human interactions and translate the meaning of text inputs across different languages.

NLP relies on Natural Language Understanding (NLU) and Natural Language Generation (NLG).

Artificial Intelligence chatbots are effective in resolving 87% of customer issues. Here’s how an AI chatbot online uses technologies to answer questions in mere seconds:

Let’s look at the best artificial intelligence chatbots online.

15 top AI chatbot platforms:

PlatformRatings ⭐️Free plan/trialBest for
Tidio4.8/5 (494 ratings) ✅ Plan & TrialSmall to medium businesses
Drift4.4/5 (530 ratings)✅. PlanB2B companies
Ada4.6/5 (108 ratings)International companies
DialogFlow4.3/5 (42 ratings)✅. TrialBusinesses operating with Google Cloud
MindSay4.6/5 (41 ratings)Large businesses
Wati4.6/5 (76 ratings)✅. TrailWhatsApp customer service
Mobile Monkey4.9/5 (119 ratings)✅. PlanCustomer service on social media 
Paradox4.9/5 (21 ratings)Recruitment 
Infeedo4.7/5 (50 ratings)Collecting employee experience
SurveySparrow4.5/5 (956 ratings)✅ Plan & TrailCollecting survey responses
MedWhatNo ratings ✅. Plan Medical checks
Replica4.6/5 (177.6k ratings)✅. PlanConversation 
Kuki / MitsukuNo ratings available ✅. Plan Conversation 
Elomia4.9/5 (36 ratings)✅ TrialMental health
InsomnobotNo ratings available ✅ PlanPeople who have problems with sleep 

1. Tidio

Rating: 4.8/5 (494 ratings)

Best for small to medium businesses

Tidio provides a conversational AI chatbot that uses deep learning to help you level up your customer support and generate more sales. It is easy to use, so you can create your AI bot just the way you want. You can also use a visual builder interface to see how it grows.

Your bot will use NLP technology to support your shoppers better and engage with them more efficiently. And you’ll be available for your customers 24/7 so you don’t miss out on any sales opportunities.

Main features:

  • NLP (Natural Language Processing) technology 
  • Conversation Tidio bot templates available
  • Intuitive drag-and-drop builder
  • Visual builder interface
  • Variety of integrations (MailChimp, Zapier, etc.)
  • 16 different triggers for bots

Pricing:

  • Free plan available
  • Premium features start at $39/mo

2. Drift

Rating: 4.4/5 (530 ratings)

Best for B2B companies

Drift AI-powered chatbots support B2B companies to start the conversation with other businesses. They provide a personalized customer service experience and real-time engagement for buyers.

You can collect customer data to learn more about their behavior and connect with target buyers better. You can also focus your time and money on how to scale your business when using this AI chatbot online. 

Pros:

  • Great customer support
  • Integrates with other tools, like Google Analytics, MailChimp, Zapier, etc.
  • Meeting scheduling options

Cons:

  • Reporting feature difficult to use 
  • Poor quality of videos sent via the app
  • Limited filters to separate chats 

Pricing: 

  • Free plan available 
  • Custom pricing for businesses

3. Ada

Rating: 4.6/5 (108 ratings)

Best for international businesses

Ada is a virtual agent that helps you create a personalized and automated customer experience using one of the best AI software. It provides an easy-to-use chatbot builder and ensures a good user experience.

The “Questions” tab provides real-life scenarios and how the bot handles customer service questions it hasn’t been trained for. If you want your conversational AI chatbot to perform some more robust functions, the Ada team is there to support you with that. 

Pros:

  • Knowledge base available 
  • Fully customizable
  • Efficient and user-friendly back-end interface

Cons:

  • Takes time to create good chatbots
  • Poor reporting
  • Tricky to understand pricing for features

Pricing:

  • Custom pricing for businesses

4. DialogFlow

Rating: 4.3/5 (42 ratings)

Best for businesses operating with Google Cloud

This is a Google AI chatbot that can be integrated with multiple channels, such as websites, mobile applications, and Facebook Messenger. The visual flow builder reduces the time you need to spend on the development of the flow of the dialog because you see the changes in real-time.

Google DialogFlow offers the latest BERT-based natural language understanding to provide more accurate and efficient support for customers in more complex cases.

Pros:

  • 30+ languages and variants supported
  • Large community support
  • Works with voice interface platforms, like Google Assistant, Amazon Alexa, etc.

Cons:

  • No live agent to assist in setting up the chatbot
  • Difficult to customize
  • Some reviewers say that the accuracy of (NLP) Natural Language Processing needs improvement 

Pricing:

  • 90-day free trial
  • Priced monthly based on the edition and the number of requests made 

5. MindSay

Rating: 4.6/5 (41 ratings)

Best for large businesses

MindSay AI chatbot technology supports human agents with automating large volumes of customer service requests. These intelligent chatbots optimize representatives’ time by eliminating repetitive processes. 

They can help companies build a marketing automation strategy, lower the costs of customer service, and increase sales. This AI chatbot solution can also improve the conversational experience for the customers providing them with support straight away.

Pros:

  • Connects to CRM and other databases 
  • Easy to use interface
  • Tracking & analytics tools available 

Cons:

  • No overview of the whole flow
  • Lack of changelog
  • CSAT is not customizable

Pricing:

  • Custom pricing for businesses 

6. Wati

Rating: 4.6/5 (76 ratings)

Best for companies operating on WhatsApp for customer service

WATI is a WhatsApp AI chatbot application for customer communication through the platform. It is a customer support tool that is built on WhatsApp API. It can help your business carry out more personalized customer service on an easy-to-use platform.

You can also record and send videos through WhatsApp whenever you need a visual aid to help with customer experience. 

Pros:

  • Official integration with WhatsApp
  • Integrations with Google Sheets, Shopify, Zapier, etc.
  • A shared inbox for all messages from customers

Cons:

  • Limited assistance for the setup
  • Not able to duplicate flows
  • Not intuitive layout design

Pricing:

  • Free trial available
  • Standard: $49/mo
  • Professional: $98/mo 

7. Mobile Monkey

Rating: 4.9/5 (119 ratings)

Best for social media communication

This Facebook AI chatbot works on more than just Messenger. It provides an omnichannel experience across webchat, Instagram, WhatsApp, and Facebook. So you can make your customer service available wherever your clients want it. 

MobileMonkey allows your e-commerce business to manage all your inbound and outbound customer communication in a single place. It can also support you in scaling your business with a variety of automations and third-party integrations.

Pros:

  • Seamless integration with Facebook and Instagram
  • Ready to use templates for Messenger and Instagram chatbots
  • Easy to use and set up

Cons:

  • No advanced analytics
  • Onboarding needs improvement
  • No use of conditions for chatbots available

Pricing:

  • Free version available 
  • InstaChimp Platinum: $19/mo
  • MobileMonkey Startup Edition: $119.mo

8. Paradox

Rating: 4.9/5 (21 ratings)

Best for recruiters with a large number of applications to go through

Paradox is an AI recruitment app providing chatbots to support global customers with their hiring needs. It streamlines workflows, such as screening resumes, scheduling interviews, and more. It also answers candidates’ questions and manages onboarding communications.

Because of the built-in conversational AI, communication with potential employees is more human-like and efficient.

Pros:

  • Automated scheduling of interviews and reminders
  • Real-time candidate screening
  • Q&A for candidates available

Cons:

  • User interface is not intuitive
  • Unable to detect duplicate candidates
  • More training needed for the product

Pricing:

  • Custom pricing for businesses

9. Infeedo

Infeedo bot widget

Rating: 4.7/5 (50 ratings)

Best for companies with many remote employees

Infeedo is one of the most advanced AI chatbots to collect employee experience for companies that offer remote work. This virtual assistant asks employees about their work-life and detects those who are disengaged, unhappy, or are about to leave.

It then creates reports with actionable insights for HR to improve employee engagement and well-being. It can also aid you in predicting attrition and measuring company culture in real-time with a personalized reach out to employees.

Pros:

  • Intuitive dashboard analytics
  • Anonymous chats available for sharing deeper insights from employees
  • Personalized questions and elements for the organization

Cons:

  • No mobile app available
  • More actionable inputs in reports and analysis needed
  • Difficult to check group-level insights

Pricing:

  • Contact sales for pricing

10. SurveySparrow

SurveySparrow bot widget

Rating: 4.5/5 (956 ratings)

Best for survey collection 

This AI bot algorithm is designed to deliver customer service surveys in a chat-like experience and increase completion rates. It has a conversational UI and lets you collect customer feedback from anywhere in static or dynamic conversations.

SurveySparrow provides analytics and reports which you can use to gain an in-depth view of your customers and their sentiments.

Pros:

  • Interactive survey format
  • Variety of integrations (MailChimp, Salesforce, Google Contacts, etc.)
  • Presents clear reports

Cons:

  • Not many templates
  • No mobile app
  • Limited customization of the surveys

Pricing:

  • Free plan & 14-day trial available
  • Basic: $19/mo 
  • Premium: $29/mo
  • Business: $99/mo
  • Enterprise: $499/mo

11. MedWhat

MedWhat bot widget

Rating: no ratings available 

Best for virtual medical assistance for non-emergency cases

This is one of the best AI chatbot apps for personal medical assistance. Medwhat can provide medical consulting and decrease human error to improve the health conditions of the users. 

This AI bot has a team of doctors, data scientists, and medical researchers behind its origins. It can provide the patient with relevant information based on their health records to reduce the human factor.

Pros:

  • Helps doctors & nurses
  • Provides medical consultations 24/7
  • Learns over time about more medication available and provides more accurate advice

Cons:

  • Danger of people treating this bot as a replacement for doctors
  • Can provide wrong information at the start

Pricing:

  • Free to use

12. Replika

Replica bot widget

Rating: 4.6/5 (177.6K ratings)

Best for people who need a companion to talk to

Have you ever wanted to chat with someone but didn’t have the right person to write to? That’s what this chatbot is for. Replika is a human-like companion for anyone who wants to have someone to chat to.

You can create your avatar the way you want and give it any personality that fits your needs. This artificial intelligence chatbot is designed to help you express yourself. It also gives you space where you can safely share your thoughts, feelings, and beliefs.

Pros:

  • Connects with Facebook and Twitter 
  • Choice of personality right from the start
  • Obtains human traits, such as caring, confident, adventurous, etc. 

Cons:

  • You need to spend a lot of time teaching the software about yourself
  • Many irrelevant responses at the beginning 
  • Romantic relationship setting can turn on even when in friendship mode

Pricing:

  • Free version available
  • Pro version: $4.99/mo

13. Kuki / Mitsuku

Kuki bot widget

Rating: no ratings available

Best for daily conversations

Kuki (Mitsuku) is a free AI chatbot to talk to about anything and everything. It tries to establish friendships with users through a chat and learns based on communication with people.

Different people interact with Kuki to ease their loneliness, have a listener, or just out of curiosity. The bot claims to be an 18-year-old girl from Leeds, England, who can play games and do magic tricks with you. 

Pros:

  • Has a natural language processing ability
  • Available on multiple platforms (online portal, Facebook, Discord, etc.)
  • Always available for people to chat

Cons:

  • Still in development so the answers can be wrong 
  • A study revealed that friendship formation is not likely with the chatbot. People regarded the interactions as lower in quality, less self-disclosed, empathic, and less communicatively competent.
  • Interactions can feel robotic and standardized

Pricing:

  • Free version available

14. Elomia

Elomia widget

Rating: 4.9/5 (36 ratings)

Best for mental health assistance

Elomia is one of the most advanced AI chatbots you can chat to when you need help talking through some problems. It is a virtual therapist designed to support people with anxiety, depression, relationship issues, low self-esteem, loneliness, and other mental health problems. 

You can also use this AI chatbot app to get recommendations for exercises to further assist you in improving your mental health and emotional well-being.

Pros:

  • Anonymous
  • Recommendations for mental health and well-being exercises available
  • Identifies the main psychological problems and offers support

Cons:

  • Danger of using it as a substitute for medical treatment

Pricing:

  • Free 3-day trial
  • $8.99/mo

A study shows that using Elomia regularly contributes to a reduction in the tendency to depression (up to 28%) and anxiety (up to 31%). This is due to the use of conversational therapy and some cognitive-behavioral techniques.

15. Insomnobot

Insomnobot widget

Rating: no ratings available

Best for people with trouble sleeping

Insomnobot3000 is a simple communication tool for people who are looking to talk to someone when they can’t sleep at night. It only works between 11 pm, and 5 am your local time.

This free AI chatbot is a great distraction to help you pass the time when you’re stuck staring at the ceiling at night, not able to fall asleep. 

Pros:

  • Human-like responses
  • Available at night

Cons:

  • Responses can be random and frustrating 
  • Only available between 11 pm and 5 am
  • Screen light bad for sleep

Pricing:

  • Free AI chatbot

AI chatbot FAQ

How to make an AI chatbot?

1. Start by choosing the right platform. Note that only some companies that offer chatbots have AI chatbots available.
2. Create an account and navigate to the chatbot tab. From this section, choose to add an AI responder.
3. Add potential questions and answers to build the conversation. You only need to add about 3 variations of questions. The bot will use machine learning to figure out the user’s intent based on them.
4. Click the Save button when you’re done with a particular conversation. And there you have it! 

Check out this article to find out more about how to create your own bot with Tidio.

How to choose the best AI chatbot?

To choose the best AI chatbot provider for yourself, consider:

1. What is the purpose you want it to serve? Should it aid your customer service team? Support the HR department? Or maybe you just want to have a conversation with it?
2. Does it have the technologies you need? Best AI chatbots use NLP technology and integrations with third-party platforms.
3. Is it available on multiple channels? Your customers should be able to reach you wherever they are, so offering an omnichannel experience will work in your favor. 
4. Does the AI chatbot have the ability to learn? You should be able to create it and not have to go back to upgrade it too often. It should be able to learn from the conversations it has.

Is Facebook messenger chatbot AI?

Yes. A Facebook Messenger chatbot uses artificial intelligence to communicate with people. It is an automated messaging tool that “lives” inside the Messenger app. 

The development of Facebook chatbots has been stopped for now to focus on different projects. So, if you want to create and customize your own Facebook chatbot, you might need to wait until this feature is back on track.

Find out more about Facebook chatbots, how they work, and how to build one on your own.

What is an AI chatbot?

An AI chatbot is software that uses conversational AI to differentiate phrases and understand their meaning. It processes the user’s message and tries to contextualize it. 

Artificial intelligence chatbots use machine learning and natural language processing to figure out what the user intent is and how to generate the right response. They have a number of questions provided and they are able to understand the user intent based on them.

How does AI help chatbots?

AI helps chatbots by ensuring they learn with time. AI chatbots use machine learning to understand the user’s inquiry and communicate accordingly. Artificial intelligence bots can trigger accurate responses depending on the question that a person asks.

AI provides a more human-like experience to users. It mirrors the way humans communicate by understanding each other’s questions and giving appropriate responses.

Summary 

So, what’s the best AI chatbot available?

It depends on what your needs are. Some AI bots specialize in assisting your customer service team, others on daily chats with you. You need to match your conversational AI chatbot online to what you want it to do. 

Here’s a little summary of the top 15 AI chatbots out there:

  1. Tidio
  2. Drift
  3. Ada
  4. DialogFlow
  5. MindSay
  6. Wati
  7. Mobile Monkey
  8. Paradox
  9. Infeedo
  10. SurveySparrow
  11. MedWhat
  12. Replica
  13. Kuki
  14. Elomia
  15. Insomnobot

Now it’s off to you. Pick and choose the chatbots that match your needs and try them out. And give a free trial a go before committing to make sure it’s the right choice for you.

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Beata Stefanowicz
Beata Stefanowicz

Content Writer at Tidio with a love for the written word. She scouts around for digital trends and ways to help small and medium businesses grow.

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