Customer Service

Top 8 Squarespace Chat Plugins for 2022 [Ranking]

Gosia Szaniawska-Schiavo
Gosia Szaniawska-Schiavo · Updated
Squarespace chat plugins cover image

Did you know that Squarespace is the third most popular website builder in the world? There are a few reasons for this—it’s relatively easy to use, it offers sleek website templates, and requires no coding.

Seems like a perfect solution to showcase your product to your prospective customers!

But to connect with your customers, you need to be proactive and give them the possibility to talk to you. 

Hint: Squarespace chat plugins enable you to do this.

How to choose the best one for your business, though? Don’t worry, this is where we step in.

In this article:

If Squarespace chat plugins are not what you are looking for, have a look at these articles:

Skip the reading and get the best Squarespace chat plugin on the market now

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Benefits of adding a chat plugin to your Squarespace website

First of all—a chat on your website enables your customers to communicate with you faster and better. All they need to do is to click on a live chat icon, and they can talk to you just as if they would in real life. This contributes to faster customer service, better customer experience, and more opportunities for sales.

Numbers confirm these claims, too!

  • As many as 60% of customers expect an immediate response to their query.
  • A whopping 71% of consumers believe that a quick response from your team can improve their customer experience
  • By 2022, about 85% of businesses are expected to opt for live chat support

So if you had any doubts about whether to add a live chat to your website or not, now you have your answer.

Now, without further ado—here’s the Squarespace chat plugins comparison table:

PluginFree planRatingPremium features
1. Tidio4.7/5 ⭐️From $39/month
2. Elfsight4.8/5 ⭐️From $5/month
3. Tawk.to4.6/5 ⭐️Not available
4. POWR4.4/5 ⭐️From $4.99/month
5. Tolstoy4.7/5 ⭐️Contact Tolstoy for pricing
6. LiveChat4.4/5 ⭐️From $16/month
7. Pure Chat4.6/5 ⭐️From $49/month
8. Olark4.5/5 ⭐️From $19/month

And now, let’s review each option in depth. Let’s dive in!

1. Tidio

Tidio squarespace chat plugin

Ratings: 4.7/5 ⭐ (948+ reviews) on G2

Tidio is a live chat software that makes customer communication easy and efficient. But it’s not only that—it brings email, Facebook Messenger, and Instagram messages into one panel, so it’s easier to manage multiple channels from one place. On top of that, it also provides AI chatbots to automate some of the conversations and provide your customers with 24/7 support.

Key features

  • Easily customizable chat widget
  • Multichannel communication
  • Easy-to-use chatbot builder
  • Android and iOS mobile apps
  • Social media integrations (Facebook Messenger, Instagram)
  • Easy installation on Squarespace via JavaScript code
  • Geotargeting and lead capture are enabled
  • It provides a great balance between price and features

Pricing  

  • Free plan with unlimited chats for customer messaging for two operators
  • Starter ($39/month/3 operators). Same offerings as free plan plus customer conversations with unlimited visitors, live website visitors overview, and notifications about customers
  • Team ($79/month/5 operators). Same offerings as starter plan plus quick responses templates, note-taking, and ability to see pages your visitors browsed
  • Scale ($399/month/unlimited operators). All features from the Team plan plus dedicated onboarding and a dedicated chat support consultant
  • 14-day free trial period

Suggested reading
See how to install Tidio on Squarespace.

2. Elfsight

Elfsight widget mockup

Ratings: 4.8/5 ⭐ (410+ ratings) on G2

Elfsight integrates with a wide variety of websites, including Squarespace. It offers multiple widgets—you can easily embed live chat and chatbots on your Squarespace website without coding, but that’s not all. Elfsight also provides other types of tools and modules: from reviews to audio, to the social proof module, and a subscription button to gain more subscribers to your newsletter. 

Pros

  • Easily customizable live chat popups
  • Multiple social media integrations (including TikTok, Facebook, and Instagram feed)
  • Clean UI
  • Pre-build templates
  • No coding required

Cons

  • Multiple unused widgets
  • Many ads within the interface in the free version

Pricing

  • Lite ($0/month). Only for one website, each widget gets approx. 200 views
  • Basic ($5/month). Unlimited websites, 5k views, premium support
  • Pro ($10/month). All from basic plan, 50k views, logo removal
  • Enterprise ($25/month). All from Pro plan, 5M views

3. Tawk.to

Tawk.to widget mockup

Ratings: 4.6/5 ⭐ (150+ ratings) on G2 

Tawk.to is a fully free live chat plugin for Squarespace. It’s equipped with limited, yet sufficient features such as group messaging, email and desktop notifications, as well as message filtering. While it might be a great option for small businesses, some companies who need more premium features might find Tawk.to lacking. 

Pros

  • Free version
  • Removable branding
  • Possibility to hire agents
  • Easy-to-use
  • Simple interface

Cons

  • The basic version is as advanced as it gets

Pricing

  • Freemium plan. Includes all basic features
  • Branding removal ($15/month)

4. POWR

POWR widget mockup

Ratings: 4.4/5 ⭐ (66+ ratings) on G2 

Similarly to Elfsight, POWR offers a variety of website modules and plugins—one of them is a live chat. Their live chat widget for Squarespace is easily customizable and it also easily integrates with Facebook Messenger. This makes it a perfect solution for businesses who want to connect with their customers on multiple platforms and manage many conversations in the same panel.

Pros

Cons

  • Easy to lose track of the page views count
  • A brand cannot be changed once set
  • Some reviews suggest that it has poor connectivity with Facebook

Pricing

POWR’s pricing is based on page views your website gets in a month:

  • The freemium plan comes with 250 page views/month
  • $4.95/2.5k views/month
  • $15.19/5k views/month
  • $28.79/10k views/month
  • $67.99/25k views/month
  • $127.99/50k views/month
  • Custom price/50k+ views/month

5. Tolstoy

Tolstoy mockups

Ratings: 4.7/5 ⭐ (12+ ratings) on G2 

This is the only video widget on this list of Squarespace chat plugins. While bearing the same principles as a standard chat, Tolstoy allows more personal interaction between the customer and the website visitor. The website admin or a customer support agent can record a video message for the visitors, which provides more legitimacy to the business. 

Pros

  • High level of interaction
  • Relatively easy to use
  • Sleek interface
  • Integrates with Zapier, Salesforce, Klaviyo, and others
  • Makes it possible to launch video chatbots

Cons

  • Not for all kinds of businesses
  • It doesn’t provide text inputs for visitors

Pricing

  • Freemium plan. All basic features
  • The enterprise plan (not priced yet). Tolstoy’s sales can be contacted for the estimated price. 

6. LiveChat

LiveChat widget & dashboard mockup

Ratings: 4.5/5 ⭐ (729+ ratings) on G2

LiveChat is known for its superior communication flow and customer service aid features. What sets this Squarespace chat plugin apart is that you can create your own customer segments and easily schedule chat takeovers. This ensures that no customer query is left unattended. On top of that, it also has analytical reports that show customer satisfaction and customer success metrics.

Pros

  • Multiple messaging channels
  • Ticketing system
  • Live chat APIs
  • Easy to customize
  • Screen sharing option

Cons

  • No freemium option
  • Necessity to top subscriptions for live chat and other features

Pricing

  • Starter ($16/month). Provides limited chat history, and basic features
  • Team ($33/month). Offers unlimited chat history, basic reporting, and expanded features
  • Business ($50/month). Unlocks advanced reporting and work scheduling
  • Enterprise (contact company for a quote). Customized to your needs. You must contact the company for a quote

7. Pure Chat

Pure chat widget & dashboard mockup

Ratings: 4.4/ 5 ⭐ (200+ ratings) on G2

Pure Chat is another popular chat plugin. It provides you with details of the visitors’ activity on the website such as what pages they viewed, the products that they showed interest in, and where they are from. Another great feature of Pure Chat is its extended chat history, so your customer support team can easily backtrack any repetitive issues standing in the way of providing excellent customer service

Pros

  • Easily customizable
  • Modern look and feel
  • Unlimited chat transcripts
  • Visitor tracking
  • Trigger-based notifications

Cons

  • Some reviewers suggest that other Squarespace chat plugins have more features
  • It can be seen as basic in its functionality by larger companies

Pricing

  • Growth Plan ($49/month/4 operators). Extra operator $13/month
  • Pro Plan ($99/month/ 10 operators). Extra operator $8/month
  • 30-day trial period

8. Olark

Olark widget & dashboard mockup

Ratings: 4.3/5 ⭐ (220+ ratings) on G2

Olark is much more than a Squarespace chat plugin. It has additional features such as team management, searchable transcripts, automated messages, and real-time reporting. This chat plugin is cloud-based, so it’s relatively easy to add to an existing website, and it comes with a step-by-step guide for easy integration. Olark supports more than 40,000 businesses, including some government entities. 

Pros

  • Customizable branding
  • Transfers and routing
  • Triggered messaging
  • Transcripts archive available
  • Great value for the money

Cons

  • No shared seats
  • The dashboard is not as user-friendly as other available chat plugins

Pricing

  • Pro plan ($29/month/operator). Includes all premium features unlocked. Additional features like co-browsing or chat translation are priced $29-$99
  • 14-day free trial available

How to add a Squarespace chat plugin to your website?

Now that you know what are your options, it’s time to find out how easy it is to add a Squarespace chat plugin to an existing website. Follow this simple tutorial to add the plugin in just 3 minutes. Please note that the steps provided below are specific only to integrating Squarespace chat plugins. 

Step 1. Open your live chat provider and go to the section where you can find the code for installation. With Tidio, it’s Settings > Channels > Installation section.

"Install the code on your website" page in onboarding onto Tidio platform

Step 2. Open your Squarespace account in another tab, and go to the far left side of the home page. Next, open the sidebar and click Settings >Advanced settings > Code Injection.

Code Injection tab in Squarespace settings

Step 3. Go to the Tidio tab and copy the code snippet.

Instalation settings on Tidio

Step 4. Then go back to the Squarespace tab and paste the chat code in the footer section. 

Footer section editor on Squarespace

Step 5. Save the changes in Squarespace. Once these settings are saved, the chatbox will appear on your Squarespace website. Everything is ready to go!

Top 8 Squarespace chat plugins: summary

That’s it—here are the best Squarespace chat plugins:

Depending on the features your business needs, you should be able to comparison-shop efficiently and pick the right option.

Remember that it’s highly recommended that your Squarespace website uses a chat plugin— they have emerged as the gold standard in the customer service experience. As a result, they also create opportunities to secure more sales.

Why don’t you try it out yourself, right here, right now?

Turn your website visitors into delighted customers.

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Gosia Szaniawska-Schiavo
Gosia Szaniawska-Schiavo

As a Senior Content Writer by heart and trade, Gosia explores the subjects of digital experience and trend watching on Tidio's blog.

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