Never miss another message from your customers

Connect your Instagram, Messenger, Live chat, and email inboxes to the Tidio multichannel tool and manage all conversations from one place

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Multichannel
Multichannel

Answer all Instagram messages in an instant

Use chatbots to help customers on the spot without involving your team

Automate answers to all your DMs

Answer all your Instagram messages on autopilot, without the help of live agents. Tidio enables you to easily set up IG chatbots that reply to the most repetitive questions for you.

Discover Tidio for Instagram
Instagram conversation with Tidio bots

Generate more sales on Instagram

Activate IG chatbots to take orders from your customers directly in the conversation, and collect their contact details.

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Instagram conversation

Boost Messenger sales

Respond to all inquiries within seconds and generate new leads for your business

Automate your Facebook sales

Create Messenger chatbots that will gather your prospects’ details and automatically qualify leads.

Discover Tidio for Messenger
Messenger conversation using bots

Offer great customer service

Use a Messenger bot that will recognize inquiries and answer questions about shipping, orders, and returns.

Discover Tidio for Messenger
Messenger conversation using bots

Manage all your email inboxes from one place

Handle conversations with ease and never miss an opportunity to connect with your customers

Handle all emails in one place

Connect all your email inboxes to the Tidio multichannel tool and manage all emails in one place.

Discover Tidio shared inbox
Tidio list of mailboxes

Collaborate with your team

Manage all email conversations in sync with your team, assign emails to your operators, and easily access customer information.

Discover Tidio shared inbox
Tidio panel - conversations tab

Turn visitors into loyal customers with Tidio live chat

Deliver tailor-made communication and build trust with spot-on live assistance

Provide instant customer service

Allow your visitors to contact you directly via a beautifully designed live chat widget.

Discover Tidio live chat
Tidio live chat widget

Automate 40% of your conversations

Combine live chat with chatbots to automatically answer questions about order status, shipping policy, and discount codes.

Discover Tidio live chat
Tidio widget with chatbots

Stop switching between multiple channels. Never miss a message from a customer

With the Tidio multichannel tool, you’ll never risk missing a single message again, even if a customer contacts you on a channel that you rarely use

All communication channels in one place

Thanks to the Tidio multichannel tool, you can easily manage messages from Instagram, Messenger, live chat, and email in one place.

All communication channels in one place

Faster response time

No more unnecessary app-switching. Our multichannel tool allows you to see messages from all channels straight away, so you can respond faster.

Faster response time

Real-time team collaboration

Assign and unassign conversations, transfer chats to other operators and manage all messages along with your team, fully in sync.

Real-time team collaboration

All devices

Tidio’s multichannel tool is available on every device: mobile, tablet, and desktop.

All devices

See how Tidio helps over 300k businesses

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Finn R

Finn R

Consultant

Tidio modern chat and in real time to communicate on our website

Tidio is undoubtedly one of those who meet the list of best LiveChats pleasing us from the beginning its very easy installation and its great design that far surpasses that of many other Chat that even adapts very well to the design that has in our page and any other than the one in which it is implemented. Your messaging system is also very good making any conversions you have with the client more efficient, and with the ability to program a message for cases where you are not available to perform customer service has been an excellent lifesaver and It helps not to lose potential customers.

Source: G2
Alexandra L

Alexandra L

Business Administration

Perfect chat for conversions

The most helpful is receiving instant chat messages of your customers, so that you can solve all of their doubts and try to sell them your product. I also find very helpful the fact that you can check the location of the visitor that's chatting in your Tidio Live Chat.

Donna T

Donna T

Co-Founder

So excited about Tidio!

I love how easy Tidio is to set up. I was up and running in less than 10 minutes AND that included chatting with their amazing tech support. We are starting with free, see how we do then upgrade!

Satish P

Satish P

Founder

One of the best chatbot development platforms

Tidio has a user-friendly UI/UX. It is very easy to understand and use. The design and animation of the chat widget are also very good. It also has a good chatbot flow builder. The analytics part of the dashboard is very useful. It helps to generate insights into the chatbot.

Baylen M

Baylen M

Marketing Consultant

Exceptional Value with Great Scalability

For quickly growing organizations, Tidio grows with you. The price is very affordable, especially compared to most other similar software that is at a higher price point with less functionality. Initial buildout time is very quick and changes are easy. Our company account has been evolving since we started it, with more people being added and more automations being created. Whenever I need to contact support, the answer is always immediate and very helpful.

Davis E

Davis E

Sales Executive

The Greatest tool for your website to have good customer support!

Tidio always notifies me when a new customer enters my online store, that way, when a customer has any questions im already there and ready to answer. I also find really useful that they also have an app, so i can answer both from my phone and laptop. I could continue explaining the benefits for a long time, but to sum it all app, i just think that Tidio is the best software for you to generate more sales on your store, and have a great customer service

Guilherme F

Guilherme F

Owner

The best looking and featureful chat platform we've ever tried

The design customization is excellent even in the free plan. The chatbot works like a charm, and we couldn't be happier with Tidio's support team. Also, the pricing is fair.

Bobby H

Bobby H

Consultant

Use Tidio and you will love him!

WE LOVE Tidio! It has such a beautiful interface, updated, modern. For the agent that supports the client, it is very easy to work since the platform is very pleasing to the eye and makes it easy to navigate the entire platform. In addition we can use the chat bot to attend and capture the customer's attention and even give basic and fast response.

Farzan A

Farzan A

Web Designer

Excellent service and product

The automation - hands down. I use Tidio all the time and suggest it to my clients for its ease of use and excellent support. I've not used it yet with shopping carts but I can really imagine it being awesome - will definately test it out.

Cody C

Cody C

Consultant

Tidio is the best live chat for your web

We love Tidio because we can communicate with our customers instantly with the online chat. With Tidio we have everything in one, chat, emails, ticket system and Messenger. Its design is beautiful and can be customized or adapted to the appearance of your company. If you do not have available agents you can configure messages without connection, Tidio is compatible with mobile devices, Windows, iSO and Mac so you can always communicate with your customers without compatibility problems.

Shervin K

Shervin K

CEO

An all in one chat bot automation tool

The fact that I can have all the features of other chatbot tools + online live chat in multiple language + email marketing service with ready built tempaltes and above all, a perfect support team that are always online for you to help.

Nathan C. W

Nathan C. W

Managing Director

Excellent product. Excellent support.

Tidio offers intuitive, accessible technology for our team to use from the desktop, browser, and phone. The technology is fresh and modern and easy to customize.

Fred M

Fred M

Consultant

Tidio the best program that exists to chat live

We love it, we like it, we love using Tidio! It is the best to chat live with our customers on the web. It is fast and simple, it does not consume resources in our hosting. It was easy to install and configure it to the design of our website. We use the trial version and without doubt then we acquired a payment plan since we wanted to have the best features.

Matthew R

Matthew R

Consultant

Tidio the best modern chat today

Tidio is the best chat we have used in our company! It is modern, has a pretty attractive design and makes it comfortable and pleasant to work with, besides that we can customize it. It was very easy to implement it on our website with a code that we offer and the best of all is its main feature, the power to communicate with customers who visit our website in real time in search of a service or product.

Melissa J

Melissa J

Consultant Telecommunications

Use an excellent modern chat with Tidio

We are fascinated by Tidio because it is one of the best real time chat programs. It is very modern, easy to use and install (we only upload a code to our site and voila!), And its design adapted very well to that of our company. With Tidio it is very easy to communicate with people who visit our site in real time, we can provide support, specify sales and resolve concerns. With Tidio we improved our sales because it allowed us to improve our communication.

Finn R

Finn R

Consultant

Tidio modern chat and in real time to communicate on our website

Tidio is undoubtedly one of those who meet the list of best LiveChats pleasing us from the beginning its very easy installation and its great design that far surpasses that of many other Chat that even adapts very well to the design that has in our page and any other than the one in which it is implemented. Your messaging system is also very good making any conversions you have with the client more efficient, and with the ability to program a message for cases where you are not available to perform customer service has been an excellent lifesaver and It helps not to lose potential customers.

Alexandra L

Alexandra L

Business Administration

Perfect chat for conversions

The most helpful is receiving instant chat messages of your customers, so that you can solve all of their doubts and try to sell them your product. I also find very helpful the fact that you can check the location of the visitor that's chatting in your Tidio Live Chat.

Donna T

Donna T

Co-Founder

So excited about Tidio!

I love how easy Tidio is to set up. I was up and running in less than 10 minutes AND that included chatting with their amazing tech support. We are starting with free, see how we do then upgrade!

Satish P

Satish P

Founder

One of the best chatbot development platforms

Tidio has a user-friendly UI/UX. It is very easy to understand and use. The design and animation of the chat widget are also very good. It also has a good chatbot flow builder. The analytics part of the dashboard is very useful. It helps to generate insights into the chatbot.

Baylen M

Baylen M

Marketing Consultant

Exceptional Value with Great Scalability

For quickly growing organizations, Tidio grows with you. The price is very affordable, especially compared to most other similar software that is at a higher price point with less functionality. Initial buildout time is very quick and changes are easy. Our company account has been evolving since we started it, with more people being added and more automations being created. Whenever I need to contact support, the answer is always immediate and very helpful.

Davis E

Davis E

Sales Executive

The Greatest tool for your website to have good customer support!

Tidio always notifies me when a new customer enters my online store, that way, when a customer has any questions im already there and ready to answer. I also find really useful that they also have an app, so i can answer both from my phone and laptop. I could continue explaining the benefits for a long time, but to sum it all app, i just think that Tidio is the best software for you to generate more sales on your store, and have a great customer service

Guilherme F

Guilherme F

Owner

The best looking and featureful chat platform we've ever tried

The design customization is excellent even in the free plan. The chatbot works like a charm, and we couldn't be happier with Tidio's support team. Also, the pricing is fair.

Bobby H

Bobby H

Consultant

Use Tidio and you will love him!

WE LOVE Tidio! It has such a beautiful interface, updated, modern. For the agent that supports the client, it is very easy to work since the platform is very pleasing to the eye and makes it easy to navigate the entire platform. In addition we can use the chat bot to attend and capture the customer's attention and even give basic and fast response.

Farzan A

Farzan A

Web Designer

Excellent service and product

The automation - hands down. I use Tidio all the time and suggest it to my clients for its ease of use and excellent support. I've not used it yet with shopping carts but I can really imagine it being awesome - will definately test it out.

Cody C

Cody C

Consultant

Tidio is the best live chat for your web

We love Tidio because we can communicate with our customers instantly with the online chat. With Tidio we have everything in one, chat, emails, ticket system and Messenger. Its design is beautiful and can be customized or adapted to the appearance of your company. If you do not have available agents you can configure messages without connection, Tidio is compatible with mobile devices, Windows, iSO and Mac so you can always communicate with your customers without compatibility problems.

Shervin K

Shervin K

CEO

An all in one chat bot automation tool

The fact that I can have all the features of other chatbot tools + online live chat in multiple language + email marketing service with ready built tempaltes and above all, a perfect support team that are always online for you to help.

Nathan C. W

Nathan C. W

Managing Director

Excellent product. Excellent support.

Tidio offers intuitive, accessible technology for our team to use from the desktop, browser, and phone. The technology is fresh and modern and easy to customize.

Fred M

Fred M

Consultant

Tidio the best program that exists to chat live

We love it, we like it, we love using Tidio! It is the best to chat live with our customers on the web. It is fast and simple, it does not consume resources in our hosting. It was easy to install and configure it to the design of our website. We use the trial version and without doubt then we acquired a payment plan since we wanted to have the best features.

Matthew R

Matthew R

Consultant

Tidio the best modern chat today

Tidio is the best chat we have used in our company! It is modern, has a pretty attractive design and makes it comfortable and pleasant to work with, besides that we can customize it. It was very easy to implement it on our website with a code that we offer and the best of all is its main feature, the power to communicate with customers who visit our website in real time in search of a service or product.

Melissa J

Melissa J

Consultant Telecommunications

Use an excellent modern chat with Tidio

We are fascinated by Tidio because it is one of the best real time chat programs. It is very modern, easy to use and install (we only upload a code to our site and voila!), And its design adapted very well to that of our company. With Tidio it is very easy to communicate with people who visit our site in real time, we can provide support, specify sales and resolve concerns. With Tidio we improved our sales because it allowed us to improve our communication.

Start using Tidio’s multichannel tool today

Free plan available. No credit card required.

Tidio’s multichannel tool in numbers

Numbers don’t lie — It’s time to reach your customers where they are

90%

90% of customers expect consistent interactions across channels

72%

72% of consumers say they would rather connect with brands and businesses through multichannel interactions

86%

86% of shoppers are regularly channel-hopping across at least two channels

Sources: Invespro, Autopilot HQ, CommerceHub

FAQ

Tidio’s multichannel tool: Frequently Asked Questions

What is the Tidio multichannel tool?

Tidio’s multichannel tool lets you connect all your communication channels to one panel. This eliminates the necessity to switch between different channels. It also reduces the workload and costs.

Is the Tidio multichannel tool free?

The multichannel tool is one of the premium features of Tidio, and as such, it's available in our paid plans. You can always upgrade your plan if you need more complex features for your business.

What communication channels can I connect to the Tidio multichannel tool?

Currently, you can connect your Instagram, Facebook Messenger, email, and live chat to the multichannel tool. On top of that, you can use chatbots within every channel to accelerate the response time and generate more sales.

How many people can access the Tidio multichannel tool?

Two people can access the multichannel tool and answer customers’ questions by default. If you need a bigger team, you can always choose one of the premium plans and add as many operators as you need.

How can I access the Tidio multichannel tool?

You can easily access the multichannel tool by logging into Tidio and clicking on a message bubble icon in the upper left corner.

Join 300k+ businesses who use the Tidio multichannel tool

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