4.6 (1,852+ reviews)
Grow your Shopify store with the #1 customer service app
Join 15K+ stores solving customer problems and selling more with automation and Lyro AI Chatbot. Use dedicated Shopify features to create outstanding shopping experiences that boost customer loyalty.
USD generated with Tidio Flows
of customer service automated
Average CSAT uplift after switching to Tidio
Trusted by 300,000+ businesses:
Sell smarter with powerful Shopify automations
Generate more sales with 40+ no-code automation templates.
Win loyal customers with Shopify-exclusive features
Treat every store visitor like a VIP. Create outstanding shopping experiences with support features designed for Shopify stores.
Preview carts to make personalized recommendations
See what your customers have in their carts so you can recommend products, send discounts, and respond to purchase-related questions faster.
View order history and offer detailed answers
See your customer’s shopping history in the chat window so you can offer in-depth advice based on their specific needs.
Manage orders without switching tabs
Manage orders without leaving the chat window. Cancel orders, offer refunds, or change shipping addresses directly from your support dashboard.
Create rich tickets with your Shopify data
Turn customer conversations into tickets, add notes, and assign tags so your support agents can personalize their answers based on customer history and context.
Boost your store’s support efficiency with Lyro AI Chatbot
Answer common questions about your products and perform recurring tasks with AI.
Value of Lyro-assisted sales
Conversations automated with Lyro AI
I love the data and I love the self-learning kind of aspect of Lyro. We've been able to pull hundreds of questions from our FAQ and continue to have Lyro learn from that information.
Jackelyn Dacanay
Marketing Director at Bella Santé
Install Tidio on Shopify in 3 simple steps
1
Open Tidio in the Shopify App Store and install the dedicated app
2
Create and configure your account
3
Activate the Tidio app in your Shopify admin panel
The only tool you need to provide support and boost sales on Shopify
Multichannel communication automation
Automate your WhatsApp, Instagram, Messenger, and live chat conversations with one tool.
Live chat and video calls
Offer shoppers support in real-time with live chat and a built-in video call tool.
Ticketing system
Manage all customer requests in one dashboard and turn conversations into tickets to solve customer problems quickly.
Multisite and multilanguage support
Connect multiple Shopify stores to Tidio so your team can monitor all your messages from a unified dashboard.
Advanced analytics
Understand how customers interact with your team, automations, and AI chatbot.
Reply assistant
Turn basic responses into professional-looking ones with GPT 3.5 technology and make sure every reply your agents send is on brand.
Your Shopify Plus store grows faster with Tidio+
Grow your Shopify Plus store with done-for-you automation, expert guidance, exclusive features, and custom limits. Our team helps you reach 50%+ support automation within 60 days.
Value of sales generated with Tidio
Decrease in waiting times
We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.
Evelin Lopez
Marketing Manager at eye-oo
Grow your Shopify store with support and sales automation
Solve customer problems and sell proactively on multiple channels with automation and Lyro AI Chatbot.
No credit card required