How to Make a Chatbot [Easy Ways to Create Chatbots for Free]

10 Best WordPress Chatbot Plugins for Your Website in 2021


<p>What do a website live chat and a transatlantic telegraph cable have in common?</p>



<p><strong>Two minutes.</strong></p>



<p>The telegraph slashed the time it took a message to cross the Atlantic from 10 days down to two minutes. The live chat did the same for customer service average response time—from 17 hours to two minutes.</p>



<p>And you’re about to learn how to add a live chat to your website… in two minutes tops!</p>



<p><strong>In this guide:</strong></p>



<ul><li>Is it worth adding live chat to a website in the first place?</li><li>How to integrate a chat into a website in four easy steps.</li><li>Guides to embedding live chat on popular website platforms.</li></ul>



<div class="blk-cta blk-cta-chat">
    <div class="body">
        <div class="content">
                    <h3>Turn your website visitors into delighted customers.</h3>
            <p>Set up the Tidio live chat app in 5 minutes and watch your sales grow.</p>
                </div>
        <a href="https://www.tidio.com/live-chat/" target="_self" data-tracking-name="Chat-In-Post-cta">Learn About Live Chat</a>
    </div>
</div>



<p>If you need more information on the live chat functionality, have a look at our other guides:</p>



<ul><li><a href="https://www.tidio.com/blog/what-is-live-chat/">What Is Live Chat? How Your Business Can Benefit From Live Chat</a></li><li><a href="https://www.tidio.com/blog/eight-ways-to-boost-your-ecommerce-conversion-rate-with-live-chat/">8 Ways to Increase Your eCommerce Conversion Rate with Live Chat</a></li><li><a href="https://www.tidio.com/blog/shopify-live-chat/">Add Shopify Live Chat to Your Store in 3 Minutes</a></li></ul>



<p>First things first—</p>



<p>If you’re still asking yourself “Do I need a live chat for my website?” the answer is simple:</p>



<p><strong>It depends.</strong></p>



<p>If you care about fast customer service, high customer satisfaction rates, and boosting your sales, you <em>should</em> embed chat in your website. Here’s a couple of good reasons:</p>



<ul><li>Over <a href="https://www.sciencedirect.com/science/article/abs/pii/S0747563217304727">85% of customers</a> admit their waiting time is “appropriate” when using a chat service.</li><li>About <a href="https://www.comm100.com/resources/report/2019-live-chat-benchmark-report/">83% of customers</a> are satisfied with live chat when communicating with businesses.</li><li>Conversion rates can <a href="https://onlinelibrary.wiley.com/doi/abs/10.1111/poms.13320">increase by 9%</a> for retailers that add a chat box to their business websites.</li></ul>



<figure class="wp-block-image size-large with-logo"><img loading="lazy" width="1200" height="802" src="https://www.tidio.com/wp-content/uploads/statistics-about-websites-with-live-chat-1200x802.png" alt="Statistics about the impact of adding live chat and website conversion rates" class="wp-image-25312" srcset="https://www.tidio.com/wp-content/uploads/statistics-about-websites-with-live-chat-1200x802.png 1200w, https://www.tidio.com/wp-content/uploads/statistics-about-websites-with-live-chat-800x535.png 800w, https://www.tidio.com/wp-content/uploads/statistics-about-websites-with-live-chat-768x513.png 768w, https://www.tidio.com/wp-content/uploads/statistics-about-websites-with-live-chat.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>But remember—&nbsp;</p>



<p>Achieving such results requires commitment. Live chat won’t magically turn your customers into superfans overnight. Unless you get Lionel Richie as a live chat support agent. You know, <em>Hello, is it me you’re looking for? 😉</em></p>



<p>With that in mind, let’s move on to adding a chat to your website.</p>



<h2 class="scrollSpy" id="all"><strong>1. Get a Free Tidio Account</strong></h2>



<p>To add a chat to a website, well… you need help from an app.</p>



<p>We’ll illustrate all the steps using our own free app. After all, it’s the ease of use and simplicity of installation that earned us a <a href="https://www.capterra.com/p/144040/Tidio-Chat/#reviews">4.8 rating</a> (out of 5) on G2, among others.</p>



<p>So—</p>



<p>To add a live chat to your website for free, <a href="https://www.tidio.com/panel/register">go to the registration page</a>.</p>



<p>Tidio offers several registration options: via email, Facebook, Shopify, and Wix.&nbsp;</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="607" src="https://www.tidio.com/wp-content/uploads/registration-tidio-1200x607.png" alt="Live chat registration page" class="wp-image-25310" srcset="https://www.tidio.com/wp-content/uploads/registration-tidio-1200x607.png 1200w, https://www.tidio.com/wp-content/uploads/registration-tidio-800x405.png 800w, https://www.tidio.com/wp-content/uploads/registration-tidio-768x388.png 768w, https://www.tidio.com/wp-content/uploads/registration-tidio.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Once you make a choice, you can create login details and add your website in this window.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="607" src="https://www.tidio.com/wp-content/uploads/add-chat-to-website-with-email-tidio-1200x607.png" alt="Creating free account to install a live chat widget on a website" class="wp-image-25304" srcset="https://www.tidio.com/wp-content/uploads/add-chat-to-website-with-email-tidio-1200x607.png 1200w, https://www.tidio.com/wp-content/uploads/add-chat-to-website-with-email-tidio-800x405.png 800w, https://www.tidio.com/wp-content/uploads/add-chat-to-website-with-email-tidio-768x388.png 768w, https://www.tidio.com/wp-content/uploads/add-chat-to-website-with-email-tidio.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Note: The registration doesn’t automatically add a live chat feature to your website. Tidio will offer you to customize the chat box first.</p>



<h2><strong>2. Personalize Your Live Chat Widget</strong></h2>



<p>Once you enter the login and website details, Tidio will walk you through a series of quick customization steps.</p>



<p>This is to make sure the live chat widget matches the style of your business website and the user experience is consistent.</p>



<p>First, choose a name and your widget color. Click <strong>Continue</strong> once you’re done.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="557" src="https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-1-1200x557.png" alt="Live chat widget configuration" class="wp-image-25305" srcset="https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-1-1200x557.png 1200w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-1-800x371.png 800w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-1-768x357.png 768w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-1.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Next, add the company info, choose your country and industry. Your answers will help the app make relevant suggestions for live chat options.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="535" src="https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-2-1200x535.png" alt="Setting up live chat account information" class="wp-image-25306" srcset="https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-2-1200x535.png 1200w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-2-800x357.png 800w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-2-768x342.png 768w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-2.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Then, <a href="https://www.tidio.com/blog/welcome-message/">set up the welcome message for your website visitors</a>.</p>



<p>It’s an automatic message that the live chat chatbot displays to new visitors. So, your potential customers will see this message when they go to your website.</p>



<p>The setup wizard offers two options for starters: a discount code and a greeting.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="492" src="https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-3-1200x492.png" alt="Selecting welcome message" class="wp-image-25307" srcset="https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-3-1200x492.png 1200w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-3-800x328.png 800w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-3-768x315.png 768w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-3.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Choose whatever you like here—you can later on personalize it or change it entirely.&nbsp;</p>



<p class="tip">If you’re running an online store, consider using the discount message. Retail studies show that <a href="https://retailmenot.mediaroom.com/2018-04-25-RetailMeNot-Survey-Deals-and-Promotional-Offers-Drive-Incremental-Purchases-Online-Especially-Among-Millennial-Buyers">67% of customers</a> make purchases just because they found a discount. So, many customers visiting your business might also decide to take advantage of that.</p>



<h2><strong>3. Integrate Chat Into Your Website</strong></h2>



<p>The final step boils down to adding a JavaScript code snippet to an HTML website.</p>



<p>There are two ways to integrate a chat into a website with a simple HTML code snippet. You can:</p>



<ul><li>Do it yourself if you have access to source code</li><li>Send instructions to your developer to do it for you</li></ul>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="545" src="https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-4-1200x545.png" alt="How to integrate live chat code " class="wp-image-25308" srcset="https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-4-1200x545.png 1200w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-4-800x363.png 800w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-4-768x349.png 768w, https://www.tidio.com/wp-content/uploads/how-to-add-live-chat-to-website-step-4.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>If you decide to do it yourself, click the <strong>“Show me the code!</strong>” button to view instructions, and Tidio will show you a list of website platforms.</p>



<p>Choose the platform your website is built on. For example, if you’re using Shopify, the instructions for adding the code will look like this:</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="549" src="https://www.tidio.com/wp-content/uploads/tidio-tour-step-4-code-1200x549.png" alt="Installing live chat code on a website part one" class="wp-image-25313" srcset="https://www.tidio.com/wp-content/uploads/tidio-tour-step-4-code-1200x549.png 1200w, https://www.tidio.com/wp-content/uploads/tidio-tour-step-4-code-800x366.png 800w, https://www.tidio.com/wp-content/uploads/tidio-tour-step-4-code-768x351.png 768w, https://www.tidio.com/wp-content/uploads/tidio-tour-step-4-code.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Now copy the code and follow the instructions.</p>



<p>All you need to do is log in to your panel, go to Themes, and edit code in theme.liquid file. Here’s how adding the code inside that file looks like.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="646" src="https://www.tidio.com/wp-content/uploads/how-to-install-live-chat-code-1200x646.png" alt="Installing live chat code on a website part two" class="wp-image-25309" srcset="https://www.tidio.com/wp-content/uploads/how-to-install-live-chat-code-1200x646.png 1200w, https://www.tidio.com/wp-content/uploads/how-to-install-live-chat-code-800x431.png 800w, https://www.tidio.com/wp-content/uploads/how-to-install-live-chat-code-768x414.png 768w, https://www.tidio.com/wp-content/uploads/how-to-install-live-chat-code.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>But hey—</p>



<p>If you’re not ready to add the code yet, no worries.&nbsp;</p>



<p>You can embed the free live chat later because the code will always be available inside Tidio’s dashboard. So, just log in to Tidio whenever you need to view it (or contact <a href="mailto:support@tidio.net">support@tidio.net</a> if you need any help).</p>



<p class="tip">This detailed <a href="https://www.tidio.com/knowledge/getting-started/how-to-install-chat-on-your-website/">knowledge base article on adding live chat</a> will also be helpful for new live chat users.</p>



<h2><strong>4. Learn How to Make the Most of Your Website Live Chat</strong></h2>



<p>At the very end of the installation process, you’ll end up in the dashboard. It’s where you can chat with website visitors, provide support, generate leads, or explore analytics data.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="557" src="https://www.tidio.com/wp-content/uploads/setting-up-chat-panel-1200x557.png" alt="How to access the live chat panel" class="wp-image-25311" srcset="https://www.tidio.com/wp-content/uploads/setting-up-chat-panel-1200x557.png 1200w, https://www.tidio.com/wp-content/uploads/setting-up-chat-panel-800x371.png 800w, https://www.tidio.com/wp-content/uploads/setting-up-chat-panel-768x357.png 768w, https://www.tidio.com/wp-content/uploads/setting-up-chat-panel.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>The vertical dark stripe on the left is the main menu. Click around to explore all the live chat tools at your disposal. Get this: one of them will even show the visitors on your web page in real time, so you can try messaging them proactively!</p>



<p>Also, check out the blue bullet points at the very center of the dashboard. It’s a handy to-do list with tasks to make sure you don’t miss any customer requests. Complete that, and you’ll be ready to provide support and help with everything live chat has to offer.</p>



<p>If you install the live chat mobile app, you’ll get notifications about conversation requests or visitors. The <a href="https://www.tidio.com/blog/best-live-chat-software/">best live chat software apps</a> have free mobile apps to allow you to respond to more customer requests even on the go.</p>



<p>Ok, at this point, there’s only one thing left to say—</p>



<p>Congratulations!&nbsp;</p>



<p>You’ve joined the club of eCommerce businesses whose customer response times are super fast in comparison to email and social media. Now’s the time for that live chat support commitment to make a difference.</p>



<h2 class="scrollSpy" id="platforms"><strong>Adding Live Chat to Different Website Platforms</strong></h2>



<p>You can easily add live chat to your website regardless of the platform you’re using. <a href="https://www.tidio.com/integrations/">Tidio’s free chat integrates with a variety of platforms</a>.</p>



<p>We’ve got you covered if you’re a Shopify store owner looking to add a chat box for the support team or if you have a Wix- or WordPress-powered web design agency website. And anything in between.</p>



<p>Have a look at our step-by-step tutorials about adding chat to common website platforms for free:</p>



<ul><li><a href="https://www.tidio.com/knowledge/getting-started/weebly-installation-guide/">How to Add a Live Chat Widget to a Weebly Website</a></li><li><a href="https://www.tidio.com/knowledge/getting-started/shopify-installation-guide/">How to Install a Live Chat on Shopify</a></li><li><a href="https://www.tidio.com/knowledge/getting-started/wix-installation-guide/">How to Add a Live Chat Widget to a Wix Website</a></li><li><a href="https://www.tidio.com/knowledge/getting-started/wordpress-installation-guide/">How to Add a Live Chat Plugin to a WordPress Website</a></li><li><a href="https://www.tidio.com/knowledge/getting-started/magento-installation-guide/">How to Add a Chat to a Magento Store</a></li></ul>



<h2><strong>Key Points</strong></h2>



<p>Live chat isn’t just a new thing in online business. It’s also a major competitive advantage you can put to use quickly. Yet, many websites and small businesses don’t know how to use this free customer communication tool. It means one thing: there’s a huge opportunity there!</p>



<p>Here’s how you can quickly add a live chat to your website for free:</p>



<ol><li>Get a free Tidio live chat account.</li><li>Customize the look of your live chat widget.</li><li>Paste the live chat code snippet into your website.</li></ol>



<p>And learn how to use live chat to the fullest. Give it a go, and you’ll see the incredible difference between live chat and other customer support tools immediately.</p>



<a tracking="Button Below Article" id="blog-cta" data-cta-button-position="after-article-global" data-cta-button-name="live_chat_landing_new_register_section" href="https://www.tidio.com/live-chat/#register" class="button button--color__primary-blue button--size__normal button--position__center button--size__normal button--push__top-40">
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How to add live chat to a website - cover art

How to Add Live Chat to Your Website for Free [4 Easy Steps]

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<p>Before we jump into the subject of customer care, consider this:</p>



<p>Imagine you had to stay in for a year and a half. Not that hard, is it?</p>



<p>When the time finally arrives for your longed-for vacation, you get stuck at the airport due to the bad weather and staff shortages. No trip to Disneyland, after all.</p>



<p>Now—</p>



<p>The airline has a choice. They can tell you: “It’s beyond us. Next flight tomorrow. See you,” or “Stay calm. We’ll try our best to help you out.”</p>



<p>And this is where the difference between service and care begins.&nbsp;</p>



<h4>In this article, you’ll learn:</h4>



<ul><li>What customer care is and what it is not</li><li>The role of taking care of customers</li><li>Ways to deliver a great customer care</li></ul>



<h4>If this isn’t what you’re looking for, check out other buzzwords:</h4>



<ul><li><a href="https://www.tidio.com/blog/customer-service-definition/">What exactly is customer service?</a></li><li><a href="https://www.tidio.com/blog/customer-support/">How to support your customers?</a></li><li><a href="https://www.tidio.com/blog/customer-experience/">How to improve customer experience?</a></li></ul>



<h2>What is customer care?</h2>



<p>Customer care is a way of dealing with customers when they interact with your brand, products, or services to keep them happy and satisfied. Customer care goes beyond customer service and support because it focuses on building emotional connections between brands and customers.</p>



<p>Dr. Jan Louise Jones, professor at the University of New Haven, says the <a href="https://www.prnewsonline.com/american-airlines-cancelled-flights-service-messaging/">role of customer care </a>is to make a good impression on people. The way a brand handles customer interactions can really distinguish it from others that address similar issues. She says that after all:</p>




<blockquote class="blk-quote">
    <p class="blk-quote__text">People are going to remember how you responded to them in a crisis. Let people know you do care, and you do understand and be genuine with your message.</p>
    
        <cite>
        <img class="blk-quote__image" src="https://www.tidio.com/wp-content/uploads/quote.jpeg"/>
          <div>
              <p class="blk-quote__author-name"><strong>Dr. Jan Louise Jones</strong></p>              <p class="blk-quote__author-signature">Professor at the University of New Haven </p>          </div>
    </cite>
    
    
</blockquote>


<p>It seems to be aligned with findings in the <a href="https://www.deloittedigital.com/content/dam/deloittedigital/us/documents/blog/blog-20190513-2019%20globalcontactcentersurvey.pdf">2019 Global Contact Survey</a> by Deloitte. Companies focus on “elevating the human experience” to differentiate themselves from competitors.</p>



<p>Companies in the Deloitte survey reported that customer experience (85%) and service improvement (78%) are their main drivers of investment. In practice, it means adopting a consumer-oriented approach and delivering improved customer care.</p>



<div class="blk-cta blk-cta-chat">
    <div class="body">
        <div class="content">
                    <h3>Do you have the right tools to provide customer care?</h3>
            <p>Connect with your customers in real-time via live chat. Show you really care about them.</p>
                </div>
        <a href="https://www.tidio.com/live-chat/" target="_self" data-tracking-name="">Try Tidio Live Chat</a>
    </div>
</div>



<p>“Sounds good,” the human in you will say. “But how to measure it?” your business sense will add.</p>



<p>Here’s the thing—</p>



<p>Many aspects of customer care make it hard to come up with reliable customer care metrics. You can use other customer service indicators, though.&nbsp;</p>



<p>For example, customer satisfaction score (CSAT) and <a href="https://www.tidio.com/blog/customer-satisfaction-survey/">surveys</a>, which show how satisfied customers are with the experience. Or net promoter score (NPS), which shows how likely a customer is to recommend the brand to others.</p>



<p>But if you&#8217;re too concentrated on measuring the results of your customer care activities, you risk losing focus on creating an emotional bond with clients. You know, it’s kind of like asking your loved one to tell you how much they love you on a scale from 1 to 10, rather than seeing it in their actions.</p>



<p>Moving on.</p>



<p>Customer care is also often confused with other terms, such as customer service, customer experience, or customer relations.</p>



<p>So, to better understand what customer care really means, let’s look at how it fits in interactions with customers.</p>



<figure class="wp-block-image size-large" id="with-logo"><img loading="lazy" width="1200" height="958" src="https://www.tidio.com/wp-content/uploads/customer-care-ways-1200x958.png" alt="Ways to promote customer care within organizations" class="wp-image-29891" srcset="https://www.tidio.com/wp-content/uploads/customer-care-ways-1200x958.png 1200w, https://www.tidio.com/wp-content/uploads/customer-care-ways-800x639.png 800w, https://www.tidio.com/wp-content/uploads/customer-care-ways-768x613.png 768w, https://www.tidio.com/wp-content/uploads/customer-care-ways.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /><figcaption> </figcaption></figure>



<h2>Is customer care the same as customer service?</h2>



<p>The short answer is no.</p>



<p><a href="https://www.tidio.com/blog/customer-service-definition/">Customer service’s role</a> is to provide advice and help to customers. It can be helping them choose the right product or deal with complaints. But when you provide customer care, you connect with customers on an emotional level while serving them.</p>



<p>Great consumer care is when you listen to consumers’ needs, understand them, and genuinely care about them. The result is building a long-lasting relationship that benefits both parties—satisfied customers generally <a href="https://blog.hubspot.com/service/customer-loyalty">exhibit loyal behavior</a>.&nbsp;</p>



<h4>Here’s an example to illustrate the customer care vs. customer service difference.</h4>



<p>A customer orders a dress online. It&#8217;s not delivered on time. The customer makes a phone call to complain. &#8220;Sorry about that, here&#8217;s a discount to buy a dress in-store.&#8221; That’s how customer service works. Problem. Solution. Done. Next!</p>



<p>Now, let&#8217;s move on to customer care—&nbsp;</p>



<p>The same customer arrives at the store the same day. Stressed. The pushchair doesn&#8217;t fit between clothes rails. The baby cries.&nbsp;</p>



<p>Now, customer care starts when a shop assistant empathizes with the customer, stops seeing “a customer,” but notices “a mum,” and understands how important it was for her to look and feel good that evening.</p>



<p>The shop assistant invites her to a bigger changing room and takes time to cheer up the baby to ensure the best buying experience possible.</p>



<p>Five years later, the customer still buys from the brand. And remembers the experience when writing an article about customer care.&nbsp;</p>



<p>And yes, I am writing from my own experience.</p>



<h2>What is the role of customer care?</h2>



<p>As we’ve already established, customer care is often difficult to define and even more difficult to measure directly. But it plays an essential role in building a positive customer experience, customer relations, and helping customers succeed.&nbsp;</p>



<p>Here’s how—</p>



<h3>1. Creates a positive experience for a customer&nbsp;</h3>



<p>Customer care occurs when you&#8217;re empathetic to the customers&#8217; specific circumstances and work closely with them to offer solutions that fit their needs at a specific time. If a customer receives care on several separate occasions, they all contribute to building an overall positive <a href="https://www.tidio.com/blog/customer-experience/">customer experience</a>.&nbsp;</p>



<p>That said, good customer care translates into:</p>



<ul><li><a href="https://www.tidio.com/blog/customer-retention/">Better customer retention</a></li><li><a href="https://www.tidio.com/blog/good-app-reviews/">More positive reviews</a></li><li>Increased average order value</li><li>Higher <a href="https://www.tidio.com/blog/customer-lifetime-value/">customer lifetime value</a></li></ul>



<p>Each of which is quantifiable and can be expressed in hard metrics.</p>



<div class="blk-notice">
    <p><strong>Customer care vs. customer experience: what’s the difference?</strong></p>    <p>Customer experience is a sum of interactions with a company over different stages of the customer’s journey. Customer care is a one-off experience.</p>
</div>



<h3>2. Extends the customer relationship beyond the first interaction</h3>



<p>Providing customer care can involve all the departments within your organization that interact with customers. Customer service, customer support, product development, marketing, and other departments can all come up with solutions that satisfy customers.</p>



<p>If your brand’s <a href="https://hbr.org/2016/08/an-emotional-connection-matters-more-than-customer-satisfaction">strategy is to take care</a> of existing and new customers just because you care about them, you’ll eventually become their go-to resource. If visitors, leads, and clients see you as their trusted friend they’ll come back to you at different stages of their journey.</p>



<div class="blk-notice">
    <p><strong>Customer care vs. customer relations: how they differ</strong></p>    <p><a href="https://www.tidio.com/blog/customer-relationship/" data-rich-text-format-boundary="true">Customer relations</a> describes how a brand engages with clients to provide an excellent experience. Customer care has a similar goal but is less focused on benefits for your business.</p>
</div>



<h3>3. Quantifies your target consumers’ key motivators</h3>



<p>In customer care, clients aren’t “accounts” or “records” in a database. They are people. So customer care activities recognize and act on the importance of emotions in customers’ decisions. Some of those emotions are shared by the target customer group.</p>



<p>There’s <a href="https://www.researchgate.net/publication/263258673_Impact_of_store_environment_on_impulse_buying_behavior">research evidence</a> to indicate that when customers “feel good” about a brand, it increases chances of positive business outcomes, such as closing a sale or getting a referral. By identifying the <a href="https://hbr.org/2015/11/the-new-science-of-customer-emotions">motivators strongly linked to purchases</a>, you’ll know where to invest to strengthen the customer experience.</p>



<div class="blk-notice">
    <p><strong>Customer care vs. customer success: how to tell them apart</strong></p>    <p>Customer success is about educating and onboarding customers and providing technical support when they are in trouble. Customer care focuses on fulfilling the emotional needs of customers.</p>
</div>



<h2>What is good customer care?</h2>



<p>Good customer care comes down to listening to why the customer is angry and doing everything you can to turn a bad situation around. And I really mean everything.</p>



<p>It can sometimes be tricky to pull off, especially if sales-oriented management limits your actions. It takes great leadership that fosters trust and encourages staff&#8217;s autonomy and innovation to effectively implement a customer care program.</p>



<p>Essentially, it&#8217;s letting employees use available resources to keep clients from losing faith in your company.</p>



<p>It may sound simple, but it&#8217;s not that easy. That&#8217;s why we&#8217;ve prepared a list of examples to better illustrate how employees can care about customers.&nbsp;</p>



<h2>Customer care examples from real people</h2>



<p>There’s no one-size-fits-all customer care.</p>



<p>Here are some examples of employees that made something special for customers. In return, the customers became advocates for the brands—which proves customer care’s importance.&nbsp;</p>



<h3>1. Taking care of the customers. Because you can</h3>



<p>Customer care can sometimes mean doing little &#8220;favors&#8221; or slightly bending the rules for customers. A small gesture like this can significantly <a href="https://www.tidio.com/blog/customer-satisfaction/">increase customer satisfaction</a>.</p>



<p>A passenger on Virgin Trains experienced this first hand after his son&#8217;s hospital stay. They missed a train because of that, and the train manager didn&#8217;t make a fuss about changing their travel date.</p>



<p>But that&#8217;s not everything—&nbsp;</p>



<p>The train manager moved the family to first-class to make them more comfortable. He didn&#8217;t have to go out of the way. But he empathized with the passengers&#8217; experience and took care of their well-being.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="569" src="https://www.tidio.com/wp-content/uploads/virgin-trains-ec-1200x569.png" alt="Twitter message from a happy customer of Virgin Trains" class="wp-image-29893" srcset="https://www.tidio.com/wp-content/uploads/virgin-trains-ec-1200x569.png 1200w, https://www.tidio.com/wp-content/uploads/virgin-trains-ec-800x379.png 800w, https://www.tidio.com/wp-content/uploads/virgin-trains-ec-768x364.png 768w, https://www.tidio.com/wp-content/uploads/virgin-trains-ec.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<h3>2. Going the extra mile to help</h3>



<p>This is an example of a support team exceeding the customer&#8217;s expectations by immediately responding to his circumstances. This customer who lost a Fitbit watch was able to find it only because the Fitbit support agent helped him track its last location.&nbsp;</p>



<p>Happy customers are the best advocates of your brand. They like to share examples of awesome customer care on social media. It effectively <a href="https://referralrock.com/blog/how-effectively-does-social-media-drive-word-of-mouth/">drives word-of-mouth marketing</a> and allows other people to hear about the great way the company treats its customers.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="569" src="https://www.tidio.com/wp-content/uploads/fitbitsupport-1200x569.png" alt="Twitter message from a happy customer of Fitbit" class="wp-image-29894" srcset="https://www.tidio.com/wp-content/uploads/fitbitsupport-1200x569.png 1200w, https://www.tidio.com/wp-content/uploads/fitbitsupport-800x379.png 800w, https://www.tidio.com/wp-content/uploads/fitbitsupport-768x364.png 768w, https://www.tidio.com/wp-content/uploads/fitbitsupport.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<h3>3. Making yourself available to the customers</h3>



<p>Here&#8217;s another example of employees who care about the customer in crisis. Creating customer convenience is one of the puzzles that go into customer care.</p>



<p>National Tyres employees stayed after hours to help out a customer in need instead of referring them to the FAQ section to check standard business hours.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="569" src="https://www.tidio.com/wp-content/uploads/national-tyres-1200x569.png" alt="Twitter message from a happy customer of National Tyres" class="wp-image-29895" srcset="https://www.tidio.com/wp-content/uploads/national-tyres-1200x569.png 1200w, https://www.tidio.com/wp-content/uploads/national-tyres-800x379.png 800w, https://www.tidio.com/wp-content/uploads/national-tyres-768x364.png 768w, https://www.tidio.com/wp-content/uploads/national-tyres.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<h3>4. Personalizing the customer care service</h3>



<p>Delivering personalized responses to customers is key to building relationships with them. It&#8217;s the way to make them feel special and not like another item on a to-do list.</p>



<p>Here&#8217;s one of the most impressive examples for delivering a personalized customer service experience I found on Twitter. Ruby, who stayed at Salcombe Holiday Homes, left behind Duck.&nbsp;</p>



<p>Duck wasn&#8217;t just sent back to the owner.&nbsp;</p>



<p>Duck was returned to Ruby with a note which explained the toy&#8217;s absence. The holiday home customer care team understood what it must feel like for a child to lose a favorite toy and drafted a thoughtful message about Duck&#8217;s adventures.</p>



<p>Bottom line?</p>



<p>The family wants to come back to the same place. Just like that, a simple note increased customer loyalty.&nbsp;</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="569" src="https://www.tidio.com/wp-content/uploads/salcombe-1200x569.png" alt="Twitter message from a happy customer of Salcombe" class="wp-image-29896" srcset="https://www.tidio.com/wp-content/uploads/salcombe-1200x569.png 1200w, https://www.tidio.com/wp-content/uploads/salcombe-800x379.png 800w, https://www.tidio.com/wp-content/uploads/salcombe-768x364.png 768w, https://www.tidio.com/wp-content/uploads/salcombe.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<h2>Key takeaways</h2>



<p>Customer care definition should no longer be confused with other terms used in customer service—it can be a source of real competitive advantage for businesses.</p>



<ul><li>Customer care is about building emotional connections between companies and customers.</li><li>Its benefits include improved customer loyalty and brand perception, which in the long run increase your company’s revenue.</li><li>Customer care, service, and support build an overall customer experience. The role of the three elements is to satisfy customers and increase their lifetime value.</li><li>Modern consumers tend to share their awesome experiences with wider audiences.</li><li>Small business owners and large corporations can implement the best customer care principles by hiring the right people.</li></ul>



<p>Are you up to being mentioned on social media for delivering excellent customer care?</p>


What Is Customer Care vs. Service? [Definition + 5 Examples]

200+ Research-Based Customer Service Statistics [2021]

Customer Orientation: Definition, Examples & Strategies [2021]

13+ Top Free Live Chat Software Tools in 2021 [Reviews]


<p>You are running an online store or other online business.</p>



<p>Someone just made their first purchase—you have a new customer.</p>



<p>Congratulations.</p>



<p>But what can you do to get them to buy from you again? Will they tell their friends &#8220;I ordered it online&#8221; or &#8220;I ordered it from [your company name]&#8221;? Will they remember you or just the product?</p>



<p>There is an easy way to build relationships with customers fast and increase their loyalty.</p>



<p>Write a thank you note or attach a thanks for your order card!</p>



<p>In this article:</p>



<ul><li>How to thank your customers and show gratitude</li><li>Should you write “thank you for your business?”</li><li>21 thank you message templates</li><li>Tips on writing an effective thank you note</li></ul>



<p>If you want to learn how to communicate with your customers, you can also read:</p>



<ul><li><a href="https://www.tidio.com/blog/welcome-message/">Best Welcome Messages for Customers</a></li><li><a href="https://www.tidio.com/blog/holiday-messages/">The Holiday Shopping Season Messages That Will Double Your Sales</a></li><li><a href="https://www.tidio.com/blog/canned-responses/">Best Canned Responses For Customer Service [120+ Examples]</a></li></ul>



<h2>Different types of thank you messages for online stores</h2>



<p>Showing gratitude can be awkward and difficult. Some businesses prefer to keep things impersonal.&nbsp;</p>



<p>But studies show that expressing gratitude is one of the most <a href="https://journals.sagepub.com/doi/10.1177/0956797618772506">undervalued</a> aspects of connecting with customers. About <a href="https://stories.td.com/us/en/article/td-study-reveals-the-best-ways-to-say-thanks">77%</a> of customers like it when brands say thank you.</p>



<figure class="wp-block-image size-large with-logo"><img loading="lazy" width="1200" height="382" src="https://www.tidio.com/wp-content/uploads/brands-thanks-1200x382.png" alt="About 77% of customers like it when brands say thank you graph" class="wp-image-29643" srcset="https://www.tidio.com/wp-content/uploads/brands-thanks-1200x382.png 1200w, https://www.tidio.com/wp-content/uploads/brands-thanks-800x255.png 800w, https://www.tidio.com/wp-content/uploads/brands-thanks-768x245.png 768w, https://www.tidio.com/wp-content/uploads/brands-thanks.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>And you don’t have to start by writing lengthy “love” letters.</p>



<p>There are several ways to deliver it to your customers. Attaching a purchase note to their order is just one of the solutions.</p>



<h4>How to thank a client for their business?</h4>



<p>Here are some things you can do to say thank you to your customers:</p>



<ul><li>Direct them to a thank you page</li><li>Send them a thank you email</li><li>Attach a thank you for your purchase card</li><li>Add a handwritten thank you note</li><li>Send a thank you for shopping with us chatbot message</li><li>Throw in a small thank you gift or a gift card</li></ul>



<h3>Thank you page</h3>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="717" src="https://www.tidio.com/wp-content/uploads/rhodes-1200x717.png" alt="Thank you page example by Rhodes" class="wp-image-29642" srcset="https://www.tidio.com/wp-content/uploads/rhodes-1200x717.png 1200w, https://www.tidio.com/wp-content/uploads/rhodes-800x478.png 800w, https://www.tidio.com/wp-content/uploads/rhodes-768x459.png 768w, https://www.tidio.com/wp-content/uploads/rhodes.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>A thank you page is a great place to encourage customers to leave reviews or follow your social media. It feels very natural and blends into all kinds of shopping flows.</p>



<p>If you want to create a dedicated landing page to say thanks for purchases, it is best to design it from scratch. But, if you are using Shopify or BigCommerce, you can set up thank you pages based on ready-made templates.</p>



<p>Check out the thank you pages below to find more tips and ideas:</p>



<ul><li><a href="https://www.mailmunch.com/blog/thank-you-page-examples/">15 Thank You Page Examples That Will Help You Grow Your Business</a></li><li><a href="https://vwo.com/blog/thank-you-page-examples/">7 Thank You Page Examples and Tips to Optimize Them</a></li></ul>



<h3>Post-purchase email</h3>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="717" src="https://www.tidio.com/wp-content/uploads/harney-sons-1200x717.png" alt="Post purchase email example by Harney&amp;Sons" class="wp-image-29657" srcset="https://www.tidio.com/wp-content/uploads/harney-sons-1200x717.png 1200w, https://www.tidio.com/wp-content/uploads/harney-sons-800x478.png 800w, https://www.tidio.com/wp-content/uploads/harney-sons-768x459.png 768w, https://www.tidio.com/wp-content/uploads/harney-sons.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Emails sent right after purchases enjoy very high click-through and open rates. Their <a href="https://www.klaviyo.com/blog/thank-you-emails">62%</a> average open rate is more than 4 times higher than regular email campaigns. You should use this opportunity for building relationships with customers.</p>



<p>You can use emails to thank your customers and send discounts or ask for feedback. They are more likely to complete a survey about their <a href="https://www.tidio.com/blog/customer-experience/">customer experience</a>.</p>



<h3>Thank you card</h3>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="789" src="https://www.tidio.com/wp-content/uploads/thank-you-for-support-1-1200x789.png" alt="Female hands holding a card saying: Thank you! For supporting my small business" class="wp-image-29641" srcset="https://www.tidio.com/wp-content/uploads/thank-you-for-support-1-1200x789.png 1200w, https://www.tidio.com/wp-content/uploads/thank-you-for-support-1-800x526.png 800w, https://www.tidio.com/wp-content/uploads/thank-you-for-support-1-768x505.png 768w, https://www.tidio.com/wp-content/uploads/thank-you-for-support-1.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>A thank-you message for customers does not have to be very long. It is not an essay and if you make it too elaborate, nobody will read it anyway.</p>



<p>Sometimes, it&#8217;s best to stick to the simplest solutions. An elegant, well-designed card that says &#8220;Thank you for your order&#8221; can make a great impression. People like minimalism. Your card should be a nice touch that doesn&#8217;t steal the whole show.</p>



<p>You can find some inspirational thank you card design ideas here:</p>



<ul><li><a href="https://pinterest.com/craftycode/thank-you-for-your-order-cards/">Thank you for your order customizable cards by CraftyCode</a></li><li><a href="https://www.etsy.com/market/thank_you_cards">Handmade thank you cards on Etsy</a></li></ul>



<p>It may also be a good idea to add a <a href="https://www.etsy.com/search?q=thank%20you%20cards%20qr%20code">QR code</a> to your thank you card. You can link a thank you video or a product recommendation. It is a cool way to spark curiosity.</p>



<h3>Written thank you note</h3>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="789" src="https://www.tidio.com/wp-content/uploads/thank-you-hand-written-1200x789.png" alt="Hand written thank you note" class="wp-image-29638" srcset="https://www.tidio.com/wp-content/uploads/thank-you-hand-written-1200x789.png 1200w, https://www.tidio.com/wp-content/uploads/thank-you-hand-written-800x526.png 800w, https://www.tidio.com/wp-content/uploads/thank-you-hand-written-768x505.png 768w, https://www.tidio.com/wp-content/uploads/thank-you-hand-written.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Handwritten thank you letters are a little bit old-fashioned. A study by TD Bank shows that only 7% percent of millennials like written thank-you notes from brands.</p>



<p>However, they still enjoy it <a href="https://www.inc.com/peter-roesler/study-reveals-the-best-way-to-tell-customers-thank-you-in-the-digital-age.html">twice</a> as much as receiving emails. It means that you have nothing to lose. And you can make some of them smile and hit the spot. Just make sure that your handwriting is easy to read and doesn&#8217;t look like it was written by a 5-year-old. Your thank you for your business note should match your brand’s feel.</p>



<h3>Chatbot message</h3>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="480" src="https://www.tidio.com/wp-content/uploads/chatbot-thanks-1200x480.png" alt="Example of a thank you message sent by a chatbot" class="wp-image-29640" srcset="https://www.tidio.com/wp-content/uploads/chatbot-thanks-1200x480.png 1200w, https://www.tidio.com/wp-content/uploads/chatbot-thanks-800x320.png 800w, https://www.tidio.com/wp-content/uploads/chatbot-thanks-768x307.png 768w, https://www.tidio.com/wp-content/uploads/chatbot-thanks.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>It would be nice to send a personalized thank you message every time a customer buys something. But this sounds like a full-time job. It would be nice to have a person whose sole responsibility is to see who your customers are and message them.</p>



<p>Well—</p>



<p>You can actually make it happen. But instead of a human agent, use an AI chatbot. They can work 24/7 and you can try them out for free. It is like having an additional customer service agent. And you can delegate them even to the most repetitive tasks. They won&#8217;t mind it at all.</p>



<div class="blk-cta blk-cta-bots">
    <div class="body">
        <div class="content">
                    <h3>Save time and let chatbots send &quot;Thank you&quot; messages for you</h3>
            <p>They can handle repetitive questions from your clients, too!</p>
                </div>
        <a href="https://www.tidio.com/chatbots/" target="_self" data-tracking-name="">Try Tidio Chatbots</a>
    </div>
</div>



<h3>Freebies</h3>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="789" src="https://www.tidio.com/wp-content/uploads/just-for-you-1200x789.png" alt="Example of a freebie" class="wp-image-29637" srcset="https://www.tidio.com/wp-content/uploads/just-for-you-1200x789.png 1200w, https://www.tidio.com/wp-content/uploads/just-for-you-800x526.png 800w, https://www.tidio.com/wp-content/uploads/just-for-you-768x505.png 768w, https://www.tidio.com/wp-content/uploads/just-for-you.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<p>Nothing says thank you like a little gift. If somebody orders a premium travel bag for cats, you can add a small cat toy. <a href="https://www.tidio.com/case-studies/whisker-bag-cat-travel-bag/">This is what Whisker Bag does</a> to increase customer satisfaction. And it works like a charm! After they started adding freebies, the number of positive reviews increased significantly.</p>



<p>Looking for other ways to improve customer experience? Here are some other good thank you message ideas and tips:</p>



<ul><li>Write a thank you note on something that your customers can use, like a bookmark, stickers, or a calendar (with your company logo and website address)</li><li>Add a short PS about a discount coupon code that customers can use during their next order</li><li>Send information about new products related to their recent purchase</li><li>Create branded stationary and write short, personal thank you notes by hand</li><li>Print thank you for your purchase cards that can be customized</li><li>Ask customers to join your loyalty program</li></ul>



<figure class="wp-block-image size-large"><img loading="lazy" width="1200" height="789" src="https://www.tidio.com/wp-content/uploads/bookstore-bookmark-1200x789.png" alt="Bookmark with a company's website address" class="wp-image-29636" srcset="https://www.tidio.com/wp-content/uploads/bookstore-bookmark-1200x789.png 1200w, https://www.tidio.com/wp-content/uploads/bookstore-bookmark-800x526.png 800w, https://www.tidio.com/wp-content/uploads/bookstore-bookmark-768x505.png 768w, https://www.tidio.com/wp-content/uploads/bookstore-bookmark.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure>



<h2>Thank you note wording—dos and don&#8217;ts</h2>



<p>Don’t say thank you for your business or we appreciate your business.</p>



<p>It sounds too impersonal and generic.</p>



<p>When you do it, you communicate to your customers that for you they are <em>just</em> business.</p>



<p>But you can simply change the thank you note wording a little bit and you get:</p>



<ul><li>Thank you for choosing us! We appreciate it.</li><li>Thank you for supporting our local family store.</li><li>Thank you for supporting my small business.</li><li>Thank you for shopping with us.</li></ul>



<p>All of a sudden it&#8217;s not about business but about making a connection. Your customers are supporting your business—you should convince them that they can feel good about it.</p>



<p>The same rules apply to ecommerce. Making it based on <a href="https://www.tidio.com/blog/good-customer-service">good customer service</a> and communication increases customer loyalty. And loyal customers directly translate to sales.</p>



<h2>21 best thank you for your order templates</h2>



<p>We’ve compiled some of the best thank you templates below. Feel free to use them.&nbsp;</p>



<p>Words of appreciation:</p>



<ol><li>Thanks so much for your order! I hope you enjoy your new purchase! Please reach out to me at [email address] if you need anything.</li><li>Thank you for shopping with us! Hope you love the [product].</li><li>Thank you for your purchase. Here’s your [product]. Make sure to [a helpful bit of advice about the product].</li><li>Thank you for being our valued customer. We hope our product will meet your expectations. Let us know if you have any questions.</li><li>Thank you for choosing our product. We appreciate your trust and we’ll do our best to meet your expectations.</li><li>Thank you for your order. Enjoy your free [surprise gift].</li><li>Dear [name], Thanks for supporting my shop! I’m so glad [item] found a new home.</li><li>Thank you for shopping. If you want to receive a 20% discount off your next purchase, leave a review on our website.</li><li>Thanks for choosing [company name]. We hope to see you again in the future.</li><li>Thank you for your purchase. We are honored to have customers like you.</li><li>Thank you for supporting our small business. It’s thanks to customers like you that we can keep crafting our quality [product].</li><li>Thank you for shopping at [company name]. We hope that it’s exactly what you were looking for. Let us know how you like it.</li><li>Thank you for your support. You’re the best!</li><li>Thank you for choosing [company name]. Your support means a lot to us!</li><li>Thank you for being a superhero! [The pandemic/the recession] has been a challenging time for our business and we appreciate your support so much.</li><li>Thankful and grateful to have you as a customer.</li><li>Thank you for your patronage! By shopping with us you support local businesses.</li><li>Thank you for choosing us… again! We really appreciate our repeat customers. There is a little gift waiting for you. Log into your account to see it.</li><li>Your order has been confirmed and it will arrive soon! Here’s a small gift to get you started. [This example works great with high-ticket dropshipping when your customers have to wait for the main delivery]&nbsp;</li><li>Dear [name], Thank you so much for your continuous support and for being our customer. Happy [occasion].</li><li>&nbsp;Thanks! We look forward to seeing you again at [company name].</li></ol>



<div class="blk-notice">
        <p>If you still want more examples, here is a handy thank you message generator:</p>
<p><a href="https://www.thank-you-note-samples.com/thank-you-note-generator/" data-rich-text-format-boundary="true">Try out a thank you note generator</a></p>
</div>



<h2>How to write a thank you email, card, or note</h2>



<p>The rules of writing messages like the ones above are very straightforward:</p>



<ul><li>Be positive. You should avoid heavy subjects or words that evoke negative associations. For example, if your company is going through hard times, it may be better to not mention it. Focus on showing gratitude but don’t let customers in on the details.</li><li>Keep the message short and sweet. Brevity is the soul of wit. And of good customer communication. Your messages should be to the point and not exceed 30 words.</li><li>Write like a human and don’t be too formal. It is ok to write a personal message that is not too formulaic. <em>We appreciate your business </em>sounds more impersonal than simple <em>thank you</em>.</li><li>Use appropriate tone. Try to use a neutral tone that is enthusiastic but not imposing. Your thank you messages should always show respect.</li><li>Personalize your note by referring to an item they purchased. Some thank you for your order cards look like they came right off the assembly line. Try to mention your customer’s purchased item. It reassures them that the message is not auto-generated.</li><li>Make sure that it is clear and readable. Simple solutions are the best. Try to keep your sentences short and avoid complex vocabulary. You may want to use tools like the <a href="https://hemingwayapp.com/">Hemingway App</a> to improve your messages’ clarity.</li><li>Show your customer appreciation. Everybody likes to feel useful. Convince your customers that their choices matter and are important to your business.</li></ul>



<p>Additionally, you should avoid <a href="https://www.tidio.com/blog/common-grammar-mistakes/">common grammar mistakes</a>. Some customers may find them very irritating. Unless you are doing it <a href="https://www.today.com/food/starbucks-might-be-spelling-your-name-wrong-purpose-t105957">on purpose</a> and it is a part of your marketing strategy.</p>



<h4>More resources about writing thank you notes:</h4>



<ul><li><a href="https://www.canva.com/thank-you-cards/templates/">Thank You Card Templates From Canva</a></li><li><a href="https://www.amazon.com/Art-Handwritten-Note-Reclaiming-Communication/dp/0767907450">The Art of the Handwritten Note: A Guide to Reclaiming Civilized Communication</a></li><li><a href="https://www.amazon.com/Modern-Guide-Writing-Thank-You-Notes/dp/1533216215/">A Modern Guide to Writing Thank-You Notes</a></li></ul>



<h2>Key Takeaway</h2>



<p>Business thank you notes increase customer satisfaction and improve your word-of-mouth marketing. If your thank you for your order card is well-written and looks nice, customers may even share it on their social media.</p>



<p>Try out different formats and ways of saying thank you. There is nothing wrong with using several channels for that. You can use Tidio to prepare beautiful thank you emails and chatbots.</p>



<p>Care to give it a try?</p>



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                    <h3>Send a thank you for your order message with a chatbot</h3>
            <p>Increase customer satisfaction and engage all your store visitors with automatic messages 24/7</p>
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        <a href="https://www.tidio.com/chatbots/" target="_self" data-tracking-name="">Try Chatbots for Free</a>
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