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Latest articles

Online sales & marketing
5 Best B2B Ecommerce Platforms (2025)
Every online retailer needs a powerful AI-driven B2B ecommerce platform that is easy to implement. Discover how you can automate B2B customer service to minimize costs and improve revenue.
AI customer service
How to Use Travel Chatbots: 5 Best AI Travel Agents for 2025
Is your travel business drowning in inquiries? Learn how to automate your customer support with travel chatbots and reap the benefits.
AI customer service
AI Customer Service Agents: Benefits, Use Cases & Challenges
Explore the use cases of AI agents for customer service and how they work. Find out the key challenges of using customer service AI agents and how to overcome them with ease.
AI customer service
How AI Agents Improve Fintech Support [Use Cases & Challenges]
Explore the use cases of AI for financial services and how they work. Browse through the main challenges of AI in the fintech industry and how to overcome them.
Chatbots
8 Powerful Use Cases of Insurance Chatbots
Explore the benefits of using insurance chatbots and their key use cases. Browse through real-world examples of companies that successfully implemented an insurance chatbot.
Case Studies
Praktiker Hellas Achieves 8.99% Bot Engagement with Tidio
Praktiker Hellas, a leading Greek home improvement retailer, implemented Tidio's AI-powered platform to streamline digital communication and automate customer support.
Product news
Tidio’s AI Agent Lyro Achieves Industry-Leading Customer Support Resolution Rates, Outperforming Intercom
Lyro AI, Tidio’s award-winning AI support agent, achieves an industry-leading 64% average resolution rate, peaking at 90%, outperforming competitors like Intercom. Recognized as AI Company of the Year at the Global Business Tech Awards 2025, Tidio continues to push the boundaries of AI-powered customer service.
Case Studies
Cove Smart Achieves 70% Increase in Self-Service Resolution with Lyro AI Agent
Cove Smart transformed their customer support with Tidio's Lyro AI, reducing response times by 80% and increasing self-service resolution by a remarkable 70%.