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Latest articles

AI customer service
How AI Agents Improve Fintech Support [Use Cases & Challenges]
Explore the use cases of AI for financial services and how they work. Browse through the main challenges of AI in the fintech industry and how to overcome them.
Chatbots
8 Powerful Use Cases of Insurance Chatbots
Explore the benefits of using insurance chatbots and their key use cases. Browse through real-world examples of companies that successfully implemented an insurance chatbot.
Product news
Tidio’s AI Agent Lyro Achieves Industry-Leading Customer Support Resolution Rates, Outperforming Intercom
Lyro AI, Tidio’s award-winning AI support agent, achieves an industry-leading 64% average resolution rate, peaking at 90%, outperforming competitors like Intercom. Recognized as AI Company of the Year at the Global Business Tech Awards 2025, Tidio continues to push the boundaries of AI-powered customer service.
Case Studies
Cove Smart Achieves 70% Increase in Self-Service Resolution with Lyro AI Agent
Cove Smart transformed their customer support with Tidio's Lyro AI, reducing response times by 80% and increasing self-service resolution by a remarkable 70%.
Customer service tech
What Is Customer Experience Automation? [Full Guide]
Customer experience automation offers a real promise of fast, streamlined, and budget-friendly support. Have you positioned your business for the new CXA wave?
Chatbots
The Ultimate Guide to Crafting a Chatbot Persona
Find out key steps to successfully create a personality of your AI chatbot using Lyro. Learn the benefits of chatbot personalization and explore real-world examples.
Chatbots
8 Steps for a Winning Chatbot Implementation Strategy
Learn key chatbot implementation steps for a successful strategy that delivers real results. See practical tips and find out how Lyro AI helps businesses streamline customer support.
AI customer service
Pre-Sales Support: Benefits, Strategies, and Best Practices
Check out our guide on pre-sales support and how it can benefit your business. Learn what pre-sales strategies you can implement for your website.