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Latest articles

Tech library
From Smiley Emojis to Escalations: Global Trends in Customer Support [Study]
How do people talk to chatbots around the world? This global study reveals surprising differences in tone, emoji use, and escalation rates, offering fresh insights into cultural customer support trends.
Case Studies
Secureframe Replaces Old Bot, Gains 20x Resolution Rate with Lyro AI
Secureframe replaced their previous AI chatbot with Tidio's Lyro AI, increasing resolution rates from 2-3% to 53% while streamlining complex compliance inquiries for their technical platform.
Case Studies
MattressNextDay Saves Over 400 Hours Monthly with Lyro AI
Award-winning UK mattress retailer streamlines customer support operations with AI-powered automation, delivering faster responses while reducing agent workload and maintaining exceptional service standards.
AI customer service
9 Best Digital Customer Service Tools to Consider in 2025
Digital customer service tools let teams manage support across multiple channels in one place. Read on and check out the top tools to consider for your needs.
Alternatives
Drift vs. Intercom: Which One to Choose for Your Business?
Trying to choose between Drift vs. Intercom? This guide breaks down the key differences to help you pick the right tool for your team.
Alternatives
Freshchat Review: Features, Pricing, User Feedback 2025
Are you considering Freshchat for your customer service software? Read this complete Freshchat review to learn whether it’s a good fit for your business.
Case Studies
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel transformed its customer support operations by implementing Tidio's AI-powered platform, successfully routing conversations between sales and service teams while increasing engagement rates and enhancing customer response times.
AI customer service
AI Copilots in Customer Service: A Practical Guide (2025)
AI copilots support agents with real-time suggestions and helpful context during live conversations. Learn how an AI copilot for customer service works and where Lyro Copilot fits in.