Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
What is the best alternative to Intercom for your business? These 11 Intercom competitors are popular, functional, and more affordable.
Words matter. They’re like an instrument that, when used properly, evoke a positive emotional response and allow for effective communication.…
This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.
Customer service is the “to be or not to be” for a company. Check what is the definition of (excellent) customer service? What are examples of good customer service and how to prepare for a job in the industry
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.