Blog

Customer Service

  • Customer Service

    Customer Satisfaction: All You Need to Know in 2021 [+Tips]

    Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.

  • Customer Service

    10 Best Chat Widgets for Your Website [2021 Reviews]

    Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.

  • Chatbots

    WhatsApp Chatbot for Businesses [A Quick Guide]

    WhatsApp is more than a casual messaging app. Companies use WhatsApp chatbots to automate their messaging. Can a WhatsApp chatbot work for your business?

  • Customer Service

    How to Create a Customer Satisfaction Survey [Questions & Tips]

    Do you know if your customers are satisfied or dissatisfied? Or what new products and features they really want? A CSAT survey will help you find it out. Here’s how to create it.

  • Business Growth

    Customer Feedback: Importance and 7 Best Strategies for 2021

    Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.

  • Customer Service

    Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond]

    We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.

  • Customer Service

    10+ Affordable Intercom Alternatives for Small Businesses in 2021

    What is the best alternative to Intercom for your business? These 11 Intercom competitors are popular, functional, and more affordable.

  • Customer Service

    Best Support Phrases and Quotes for All Types of Customer Service

  • Customer Service

    The Definitive Guide To Customer Support

    This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.

  • Customer Service

    What Is Customer Service: Definition, Tips, Job Interview Questions, Examples

    Customer service is the “to be or not to be” for a company. Check what is the definition of (excellent) customer service? What are examples of good customer service and how to prepare for a job in the industry

  • Customer Service

    Customer Relations—Definition & How to Manage [9 Examples]

    Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.

  • Customer Service

    Proactive vs. Reactive Customer Service: Pros and Cons

    Do you know the difference between proactive and reactive chat? Learn how to engage your website visitors through your live chat and turn them into customers.

  • Customer Service

    9 Best Customer Service Practices To Keep In Mind This Year

  • Customer Service

    6 Reasons To Boost Customer Service with Chatbots

    Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.

  • Customer Service

    25+ Customer Service Skills That Employers & Customers Love

    Superior customer service is essential to competing and winning in any market. See examples of over 25 customer service skills employers & customers hold in high esteem.

  • Customer Service

    9 Types of Customer Service [Pros and Cons]

    Almost 70% of customers hang up when they cannot reach a support agent. But phone support is not the only type of customer service to offer. How else can you support your customers?

  • Business Growth

    10 Good Customer Service Skills Required From Live Chat Customer Support Agents

    Good customer service is about bringing customers back. There are several skills that will help you to deliver such service as a live chat operator.