Words matter. They’re like an instrument that, when used properly, evoke a positive emotional response and allow for effective communication.…
This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.
Instant messaging and live chat are both good choices for seamless chat experience across the web. But which one should you choose for your online support?
Customer service is the “to be or not to be” for a company. Check what is the definition of (excellent) customer service? What are examples of good customer service and how to prepare for a job in the industry
Do you know the difference between proactive and reactive chat? Learn how to engage your website visitors through your live chat and turn them into customers.
Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.
Customer service is more than serving people - it’s about improving their experiences with high-quality assistance that emphasizes good communication, technological prowess, empathy, curiosity and writing skills.