Can you tell the difference between FRT and FCR? Find out everything you should know about customer service performance metrics in one article.
Discover all you need to know about customer service automation to effectively put your client support on autopilot. Check out the pros, cons, and best software to use for your automated customer service.
Live chat and chatbots both offer a way for customers to communicate with businesses. Find out more about how they work and when you should use each one.
Wondering how to improve your ecommerce customer service quickly? Learn all you need to know about ecommerce service with ten bulletproof practices and grow your business efficiently.
Learn all you need to know about ecommerce automation and how to use it. Check out the best ecommerce automation tools to put your business on autopilot and fully focus on its growth.
Learn all you need to know about chatbot frameworks, including what they are and why you should consider using them. Discover the best open source bot frameworks and how to choose the right one for your business.
Discover the best books for business owners. Find out what to read for business growth and success.
Are you wondering what are the best alternatives to Gorgias? Check out this list of ten competitors with pros, cons, and pricing comparisons. Learn how to choose the best option for your company.
Everything you should know about chatbots in the real estate industry. Discover the most popular platforms, features, and usage examples.
What are some of the best finance chatbots out there? Discover the top nine financial bots with pros, cons, and pricing compared. Learn what are the benefits and most common use cases of chatbots in the financial sector.
Sales professionals need to stay up-to-date with the latest sales tools in order to be successful. Read our comparison of different tools that are essential for sales in 2022.
Looking for a customer service platform that includes live chat? Here are some of the most popular live chat app options rated and reviewed.
Looking for some ManyChat alternatives that will suit your business needs? Discover some of the best ManyChat competitors with pros, cons, pricing, and ratings compared.
Check out the best CRM software for small businesses, sales teams, and real estate companies. Learn the pros, cons, and pricing of different options to choose the right one for your business needs.
Customer service is essential to business success. Explore the best customer service platforms and tools that you can use for free.
Whose fault was it? Was it the rude agent or the angry customer? Read our selection of customer service nightmare stories.
Discover the best Freshdesk alternatives and compare their pros, cons and pricing.
Find out what the best alternatives for Drift are. Compare your options and discover their best features and pricing.
See an overview of the best Zendesk alternatives on the market. Discover what is the best option for your business.
See an overview of the best Squarespace chat plugins. Discover what is the best option for your business.
Discover why you should use customer service chatbots, see the best solutions for your business, and get inspired by the best examples on the market.
If you want to apply for a customer service manager position or you’re looking for one then you need to know the job description, duties, and responsibilities. Find out that and more in this article.
Check out the 6 strategies to improve your customer communication. Discover skills needed for effective interactions and tools to help you with it.
Find out what customer loyalty is and why it’s important. See the best examples of customer loyalty programs and discover which metrics are worth measuring if you want to promote loyalty among your customer base.
Learn the importance of retail customer service. Discover examples of good & bad customer service in retail stores. Check out tips to help you improve.
Looking into transforming the way your company handles customers? Check out the 20 best customer service books that can help you improve your business.
Not sure how to deal with difficult customers? We’ve got you ready-to-use customer service role-play scripts for training and onboarding.
Check out these five bad customer service examples and learn how to tackle similar situations. See tips for business owners and customers.
Explore the best free and paid customer database tools. Top features, reviews, pros and cons, and video tutorials included. Find the right CRM app for your business.
Learn everything you need to know about writing excellent customer service emails. We cover the best tips and give you 25 sample emails you are free to use.
What are the most important things in customer service? Learn how to provide outstanding customer service and build customer loyalty.
Customer service is key to customer retention, increase in profit, and improving the company’s image. Check out these 10 reasons that will answer all your questions and make your doubts disappear.
Learn what customer care is and why it doesn’t deserve to be used interchangeably with customer service. Find out how other companies rock social media for providing awesome customer care.
Customer service is becoming a hot subject. Find out everything you need to know on customer experience statistics to increase your customer satisfaction and grow your business.
Writing great thank you notes can make customers fall head over heels in love with your brand. Learn how to get loyal customers from their very first purchase.
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
Looking for customer service training ideas and recommendations? Here you’ll find inspiration for yourself and your team.
Prepare for your interview by going through these top customer service interview questions and answers. We have some tips and tricks to help you to win that job.
It’s better to be praised than criticized, but customer complaints can be blessings in disguise for your company’s growth. Learn how to handle the most common customer service complaints and use them to your advantage.
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.
Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.
WhatsApp is more than a casual messaging app. Companies use WhatsApp chatbots to automate their messaging. Can a WhatsApp chatbot work for your business?
Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
Find the best cheap alternative to Intercom for customer messaging and help desk tools. Pricing plans, feature comparison, and reviews.
See how to create a chatbot in eight easy steps, without coding. Read the best tips for chatbot building.
Learn all about what customer support is today and why it's important to the company's growth. Discover practical tips on building support teams and the best support software.
Everything you need to know about customer service. What is it? Why do businesses find it so important? Find out the definition, examples, and benefits of customer service in our guide.
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
Find out what proactive customer service is and how being proactive with customer service can help your company.
What are the most important qualities of good customer service? Discover essential skills your customer service team should work on. Or find out which ones you should put on your resume.
Learn about the latest trends in different customer service types and how to create an omnichannel experience to satisfy the needs of your customers.
Find out which skills can help you deliver better customer service as a live chat operator.