Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.
Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.
WhatsApp is more than a casual messaging app. Companies use WhatsApp chatbots to automate their messaging. Can a WhatsApp chatbot work for your business?
Do you know if your customers are satisfied or dissatisfied? Or what new products and features they really want? A CSAT survey will help you find it out. Here’s how to create it.
Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
What is the best alternative to Intercom for your business? These 11 Intercom competitors are popular, functional, and more affordable.
This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.
Customer service is the “to be or not to be” for a company. Check what is the definition of (excellent) customer service? What are examples of good customer service and how to prepare for a job in the industry
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
Do you know the difference between proactive and reactive chat? Learn how to engage your website visitors through your live chat and turn them into customers.
Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.
Superior customer service is essential to competing and winning in any market. See examples of over 25 customer service skills employers & customers hold in high esteem.
Almost 70% of customers hang up when they cannot reach a support agent. But phone support is not the only type of customer service to offer. How else can you support your customers?
Good customer service is about bringing customers back. There are several skills that will help you to deliver such service as a live chat operator.