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Conversational Customer Service: Channels & Best Practices
Explore how conversational customer service is impacting the top brands today. Learn the best channels for conversational support and go through real-life use cases.
Preparing for Black Friday: Ultimate Customer Service Checklist
Discover the essential Black Friday online shopping tips you can use this holiday season. Check out the best BFCM ecommerce strategies that will help solve the challenges of your customer service reps.
10 Best Returns Management Software for Ecommerce (2024)
Find out the best returns management software in the market. Learn and how you can manage product returns for your company.
10 Best Shopping Cart Abandonment Software in 2024
Find out the best cart abandonment recovery tools to help your online brand engage, convert, and retain your customers. Use these shopping cart abandonment solutions to enhance the overall marketing strategy for your ecommerce store.
Top 12 Customer Engagement Software for Businesses in 2024
Check out our list of the best customer engagement solutions in the market. Learn about the key features, pros and cons of user engagement tools, and what value they bring to your company.
7 Best Customer Communication Management Software in 2024
Examine the basics of CCM tools and explore some of their key benefits. Check out the best CCM software options for managing efficient customer interactions.
16 Best Website Visitor Tracking Tools [2024 Reviews]
Check out the best website visitor tracking tools and compare their key features, pricing, and user ratings.
10 Best Complaint Management Software Systems in 2024
Learn about the best complaint management systems for your customer grievances. Compare the reviews and choose a system that is easy to use, affordable, and that you can optimize for better performance.
7 Best Customer Experience Software for 2024 [Reviews]
Compare the reviews about customer experience solutions to find the best options for your organization. Find out the relevant features you need included in your plan for optimum business performance.
10 Best Chatbot Development Services [2024 Data]
Check out the top chatbot development services that revolutionize customer interaction and operational efficiency. Dive into the features and main benefits to choose the ideal solution for your business.
10 Best Customer Communication Tools for Your Business
Discover the definition and benefits of customer communication tools. Compare the top systems and select the perfect one for your business.
Distribution List vs. Shared Mailbox: What Are The Differences?
Learn the difference between a shared mailbox and a distribution list. Discover a comparison of the pros and cons of a distribution list vs. a shared mailbox.
10 Best AI Sales Assistant Software [2024 Reviews]
Find out the best AI sales tool your team can use to engage your target audience. Compare their pros, cons, and pricing options, and choose a software that optimizes your sales processes.
What Is Multichannel Customer Service? [Benefits & Software]
A multichannel customer service approach is where a business interacts with visitors across multiple channels such as live chat, email, messaging apps, or phone.
10 Best Omnichannel Support Software For Businesses (2024)
Compare the best omnichannel support software on the market and choose the best one for your business.
Intelligent Virtual Assistants (IVAs): Definition, Use Cases, Tips
Discover what virtual intelligent assistants are and how they work. Explore virtual assistant AI examples and benefits, and learn tips to implement them for your business needs.
ChatGPT for Customer Service: Best OpenAI Use Cases
Learn how to use ChatGPT for customer service. Get inspired by real-life examples of companies using OpenAI customer support.
What Is Conversational Commerce? [Benefits & Examples]
Learn what conversational commerce is and how it can help your business scale. Get inspired by the real-life examples of successful companies and get an inside into the future of conversational selling.
CRM vs. Ticketing System: What’s the Difference? [+Benefits]
Find out about the similarities and differences between CRM and ticketing software. Learn more about the benefits of integrating a ticketing system into your CRM, and vice versa.
10 Companies Using AI for Customer Service (And Thriving)
Explore how 10 companies are rocking customer service using AI. Dive into their stories and see how AI is changing the game for customer satisfaction.
Top 11 Zoho Desk Alternatives and Competitors in 2024
Explore the best alternatives for Zoho Desk for your business. Compare the reviews of Zoho alternatives and choose an option that fits your service needs.
15 Help Desk Templates to Copy-Paste for Quick Replies
Discover the best help desk templates and streamline your support processes. Explore help desk template benefits and learn how to add them using Tidio.
10 Best HubSpot Alternatives and Competitors in 2024
Automate your marketing and sales by using free HubSpot alternatives. Check out detailed reviews of HubSpot competitors with pros, cons, and pricing compared.
AI Customer Support Software: 10 Best Solutions (2024)
Learn about AI customer service software and choose the best one for your business. Discover the benefits of AI client support solutions and how to solve common challenges.
Top 10 Shared Inbox Tools for Team Collaboration (2024)
Check out our list of the best team inbox software for agents to collaborate on support requests. Boost productivity and transparency in your team using shared inbox solutions.
10 Best Kayako Alternatives for Customer Support (2024)
Discover the top Kayako alternatives and competitors on the market and compare their main features and pricing. Learn more about the drawbacks of the tool and why you may need to go for a Kayako alternative.
What Is Help Desk Workflow? [Examples & Steps to Use]
Learn what help desk workflow is and why it’s important. Explore the most practical help desk workflow examples and the tips you can use to implement them.
10 Help Desk Best Practices and Tips for Quality Support
Discover help desk best practices and tips you can use for your needs. Learn the key benefits of using a help desk system for your customer service.
The 10 Best Ecommerce Help Desk Software & Ticketing Systems [Reviews]
Learn all about ecommerce help desk including benefits and main practices. Check out the best ecommerce help desk software available on the market.
The 10 Top SaaS Help Desk Software in 2024 [Reviews]
Compare the top SaaS help desk solutions available on the market. Discover the benefits, main features to look out for, and best practices to follow.
Help Desk vs. Service Desk: What Are the Differences?
Discover the most important difference between service desk and help desk. Explore their benefits and main features, and choose the best option for your business.
12 Best Help Desk Software for 2024 [Complete Guide]
Learn all about help desk software with its benefits, main features, and top tools to use. Discover how to implement the system into your website.
8 Best Open Source Helpdesk Ticketing Software in 2024 [Free & Self-Hosted]
Discover the top open source helpdesk software on the market and check out their key features. Learn all about the benefits of using free ticketing software for your business.
How To Use AI Customer Service: Full Guide & Examples
Get to know AI customer service and how to use it. Explore the endless possibilities of artificial intelligence and how it can elevate your support efforts.
Chat Surveys: Tips and Best Practices
Discover how to enrich customer experience with chat surveys. Learn how they can improve various areas of your business and find out how to create them properly to get the most out of them.
What Is Real-Time Sales & How It Boosts Your Revenue
Discover what real-time sales is and its impact on increasing revenue. Learn how chatbots can help you in implementing this approach in your sales processes and how it can increase the effectiveness of your sales team.
What Is Customer Self-Service? [Examples, Tips & Tools]
Learn all about customer self-service and the benefits it can bring to your business. Get inspired by the examples to deliver outstanding self-service to your clients and check out the best tools in this category.
Complete Guide To Creating A Winning Customer Service Strategy
Get familiar with practical tips to improve your customer service strategy. Learn why having a quality customer support strategy is important for your business.
What Is Omnichannel Customer Service? [Best Practices]
Discover all you need to know about omnichannel customer service with examples and benefits. Learn how to build omnichannel support to use at your company.
Top 12 Customer Service Metrics: Measure Support Performance [+Examples]
Can you tell the difference between FRT and FCR? Find out everything you should know about customer service performance metrics in one article.
What Is Customer Service Automation? [Full Guide]
Discover all you need to know about customer service automation to effectively put your client support on autopilot. Check out the pros, cons, and best software to use for your automated customer service.
Chatbot vs. Live Chat Explained: Which Is Better in 2024?
Compare chatbots vs. live chat pros, cons, and features. Learn which solution is best for your business.
10 Best Practices for Ecommerce Customer Service
Wondering how to improve your ecommerce customer service quickly? Learn all you need to know about ecommerce service with ten bulletproof practices and grow your business efficiently.
What Is Ecommerce Automation and How to Use It?
Learn all you need to know about ecommerce automation and how to use it. Check out the best ecommerce automation tools to put your business on autopilot and fully focus on its growth.
9 Best Open Source Chatbot Frameworks Reviewed [Examples and How to Choose]
Learn all you need to know about chatbot frameworks, including what they are and why you should consider using them. Discover the best open source bot frameworks and how to choose the right one for your business.
35 Best Books for Business Owners and Entrepreneurs
Discover the best books for business owners. Find out what to read for business growth and success.
Top 10 Gorgias Alternatives & Competitors for Ecommerce
Are you wondering what are the best alternatives to Gorgias? Check out this list of ten competitors with pros, cons, and pricing comparisons. Learn how to choose the best option for your company.
9 Best Real Estate Chatbots & How to Use Them [Guide]
Everything you should know about chatbots in the real estate industry. Discover the most popular platforms, features, and usage examples.
Best Finance Chatbot for Banking Services & Personal Financial Advice
What are some of the best finance chatbots out there? Discover the top nine financial bots with pros, cons, and pricing compared. Learn what are the benefits and most common use cases of chatbots in the financial sector.
36 Sales Tools for Sales Representatives & Marketers
Sales professionals need to stay up-to-date with the latest sales tools in order to be successful. Read our comparison of different tools that are essential for sales in 2022.
7 Top Online Live Chat Apps for Customer Service in 2024 [Free]
Looking for a customer service platform that includes live chat? Here are some of the most popular live chat app options rated and reviewed.
10 Best Magento Live Chat Extensions Reviewed (2024)
Looking for some ManyChat alternatives that will suit your business needs? Discover some of the best ManyChat competitors with pros, cons, pricing, and ratings compared.
18 Free CRM Software for Your Business [Reviews 2024]
Check out the best CRM software for small businesses, sales teams, and real estate companies. Learn the pros, cons, and pricing of different options to choose the right one for your business needs.
The 10 Best Customer Service Software Platforms (2024)
Customer service is essential to business success. Explore the best customer service platforms and tools that you can use for free.
Tell Us About Your Customer Service Nightmares
Whose fault was it? Was it the rude agent or the angry customer? Read our selection of customer service nightmare stories.
10 Best Freshdesk Alternatives & Competitors (2024)
Check out the best Freshdesk alternatives for your business. Explore the product features, pricing plans, and ratings of each solution to find the right software for your support needs.
12 Best Drift Alternatives for 2024 [Overview]
Find out what the best alternatives for Drift are. Compare your options and discover their best features and pricing.
18 Best Zendesk Alternatives in 2024 [Detailed Reviews]
Learn about the best competitors to Zendesk. Compare various help desk options according to features, customer support, integrations, and deployment.
Top 8 Squarespace Live Chat Plugins for 2024 [Ranking]
See an overview of the best Squarespace chat plugins. Discover what is the best option for your business.
10 Best Customer Service Chatbots in 2024 [Full Guide]
Explore the best customer service chatbots and get inspired by practical examples. Discover the benefits of using a chatbot for customer support and tips to implement it.
Customer Service Manager [Job Description, Skills, More]
If you want to apply for a customer service manager position or you’re looking for one then you need to know the job description, duties, and responsibilities. Find out that and more in this article.
Customer Communication Strategy: 6 Effective Techniques [+Best Practices]
Check out the 6 strategies to improve your customer communication. Discover skills needed for effective interactions and tools to help you with it.
What Is Customer Loyalty? [Definition, Tips & Examples]
Find out what customer loyalty is and why it’s important. See the best examples of customer loyalty programs and discover which metrics are worth measuring if you want to promote loyalty among your customer base.
Retail Customer Service [Tips, Skills & Examples]
Learn the importance of retail customer service. Discover examples of good & bad customer service in retail stores. Check out tips to help you improve.
Top 20 Best Customer Service Books You Need To Read
Looking into transforming the way your company handles customers? Check out the 20 best customer service books that can help you improve your business.
15 Customer Service Scenarios for Role Play [Sample Scripts & Examples]
Not sure how to deal with difficult customers? We’ve got you ready-to-use customer service role-play scripts for training and onboarding.
5 Poor Customer Service Examples and How to Deal With Them
Check out these five bad customer service examples and learn how to tackle similar situations. See tips for business owners and customers.
10 Best Customer Data Management Software for Small Businesses in 2024
Explore the best free and paid customer database tools. Top features, reviews, pros and cons, and video tutorials included. Find the right CRM app for your business.
25 Customer Service Email Templates [+Best Practices]
Learn everything you need to know about writing excellent customer service emails. We cover the best tips and give you 25 sample emails you are free to use.
7 Ways to Deliver Excellent Customer Service [Examples]
What are the most important things in customer service? Learn how to provide outstanding customer service and build customer loyalty.
Why Is Customer Service Important? [10 Compelling Reasons]
Customer service is key to customer retention, increase in profit, and improving the company’s image. Check out these 10 reasons that will answer all your questions and make your doubts disappear.
What Is Customer Care Service in Business: Definition & Examples
Learn what customer care is and why it doesn’t deserve to be used interchangeably with customer service. Find out how other companies rock social media for providing awesome customer care.
Top 200+ Customer Service Statistics & Trends (2024)
Customer service is becoming a hot subject. Find out everything you need to know on customer experience statistics to increase your client satisfaction and grow your business.
21 Best Thank You for Your Order Messages [Free Templates]
Writing great thank you notes can make customers fall head over heels in love with your brand. Learn how to get loyal customers from their very first purchase.
Customer Satisfaction Survey: 100+ Sample Questions & Guide
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
Excellent Customer Service Skills Training for Employees [+Free Resources]
Looking for customer service training ideas and recommendations? Here you’ll find inspiration for yourself and your team.
Top 18 Customer Service Interview Questions & Answers [+Tips]
Prepare for your interview by going through these top customer service interview questions and answers. We have some tips and tricks to help you to win that job.
How to Handle Customer Complaints [10+ Response Examples]
It’s better to be praised than criticized, but customer complaints can be blessings in disguise for your company’s growth. Learn how to handle the most common customer service complaints and use them to your advantage.
What Is Customer Experience? [Definition & How to Improve]
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
Customer Satisfaction: All You Need to Know in 2024 [+Tips]
Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.
10 Best Chat Widgets for Your Website [AI & Free Chat Support]
Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.
How To Create A WhatsApp Chatbot in 8 Steps [Free & No-Code]
Discover all you need to know about a WhatsApp chatbot and its benefits. Learn how to easily implement and use WhatsApp bots for your own needs.
6 Best Customer Feedback Strategies [+Importance]
Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
99 Customer Experience Statistics & Interesting CX Trends (2024)
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
11 Best Intercom Alternatives for Customer Service [Free]
Find the best cheap alternative to Intercom for customer messaging and help desk tools. Compare Intercom competitors’ pricing plans, features, pros, and cons.
How to Create a Chatbot: Make Your Own Bot for Free in 2024 [No-Code]
See how to create a chatbot in eight easy steps, without coding. Read the best tips for chatbot building.
Best Support Phrases and Quotes for All Types of Customer Service
Customer Support vs. Service [Definition + Software]
Learn all about what customer support is today and why it's important to the company's growth. Discover practical tips on building support teams and the best support software.
Customer Service Definition: What Is It and First-Class Examples
Everything you need to know about customer service. What is it? Why do businesses find it so important? Find out the definition, examples, and benefits of customer service in our guide.
What Is A Good Customer Relationship: Definition & Example
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
What Is Proactive Customer Service? [6 Best Examples]
Find out what proactive customer service is and how being proactive with customer service can help your company.
17 Key Customer Service Skills [List & Resume Examples]
What are the most important qualities of good customer service? Discover essential skills your customer service team should work on. Or find out which ones you should put on your resume.
7 Types of Customer Service [How to Choose the Best One]
Learn about the latest trends in different customer service types and how to create an omnichannel experience to satisfy the needs of your customers.
10 Vital Customer Service Chat Handling Skills for Agents
Find out which skills can help you deliver better customer service as a live chat operator.
