If you want to apply for a customer service manager position or you’re looking for one then you need to know the job description, duties, and responsibilities. Find out that and more in this article.
Check out the 6 strategies to improve your customer communication. Discover skills needed for effective interactions and tools to help you with it.
Find out what customer loyalty is and why it’s important. See the best examples of customer loyalty programs and discover which metrics are worth measuring if you want to promote loyalty among your customer base.
Learn the importance of retail customer service. Discover examples of good & bad customer service in retail stores. Check out tips to help you improve.
Looking into transforming the way your company handles customers? Check out the 20 best customer service books that can help you improve your business.
Not sure how to deal with difficult customers? We’ve got you ready-to-use customer service role-play scripts for training and onboarding.
Check out these five bad customer service examples and learn how to tackle similar situations. See tips for business owners and customers.
Explore the best free and paid customer database tools. Top features, reviews, pros and cons, and video tutorials included. Find the right CRM app for your business.
Learn everything you need to know about writing excellent customer service emails. We cover the best tips and give you 25 sample emails you are free to use.
What are the most important things in customer service? Learn how to provide outstanding customer service and build customer loyalty.
Customer service is key to customer retention, increase in profit, and improving the company’s image. Check out these 10 reasons that will answer all your questions and make your doubts disappear.
Learn what customer care is and why it doesn’t deserve to be used interchangeably with customer service. Find out how other companies rock social media for providing awesome customer care.
Customer service is becoming a hot subject. Find out everything you need to know on customer experience statistics to increase your customer satisfaction and grow your business.
Writing great thank you notes can make customers fall head over heels in love with your brand. Learn how to get loyal customers from their very first purchase.
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
Looking for customer service training ideas and recommendations? Here you’ll find inspiration for yourself and your team.
Prepare for your interview by going through these top customer service interview questions and answers. We have some tips and tricks to help you to win that job.
It’s better to be praised than criticized, but customer complaints can be blessings in disguise for your company’s growth. Learn how to handle the most common customer service complaints and use them to your advantage.
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.
Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.
WhatsApp is more than a casual messaging app. Companies use WhatsApp chatbots to automate their messaging. Can a WhatsApp chatbot work for your business?
Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
What is the best alternative to Intercom for your business? These 11 Intercom competitors are popular, functional, and more affordable.
Learn how to create chatbots that engage your potential customers, collect email addresses, and boost your sales.
Learn all about what customer support is today and why it's important to the company's growth. Discover practical tips on building support teams and the best support software.
Instant messaging and live chat are both good choices for seamless chat experience across the web. But which one should you choose for your online support?
Everything you need to know about customer service. What is it? Why do businesses find it so important? Find out the definition, examples, and benefits of customer service in our guide.
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
Do you know the difference between proactive and reactive chat? Learn how to engage your website visitors through your live chat and turn them into customers.
Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.
What are the most important qualities of good customer service? Discover essential skills your customer service team should work on. Or find out which ones you should put on your resume.
Learn about the latest trends in different customer service types and how to create an omnichannel experience to satisfy the needs of your customers.
Find out which skills can help you deliver better customer service as a live chat operator.