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Customer Service
Customer Satisfaction: All You Need to Know in 2021 [+Tips]
Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.
10 Best Chat Widgets for Your Website [2021 Reviews]
Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.
WhatsApp Chatbot for Businesses [A Quick Guide]
WhatsApp is more than a casual messaging app. Companies use WhatsApp chatbots to automate their messaging. Can a WhatsApp chatbot work for your business?
How to Create a Customer Satisfaction Survey [Questions & Tips]
Do you know if your customers are satisfied or dissatisfied? Or what new products and features they really want? A CSAT survey will help you find it out. Here’s how to create it.
Customer Feedback: Importance and 7 Best Strategies for 2021
Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond]
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
10+ Affordable Intercom Alternatives for Small Businesses in 2021
What is the best alternative to Intercom for your business? These 11 Intercom competitors are popular, functional, and more affordable.
Best Support Phrases and Quotes for All Types of Customer Service
The Definitive Guide To Customer Support
This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.
What Is Customer Service: Definition, Tips, Job Interview Questions, Examples
Customer service is the “to be or not to be” for a company. Check what is the definition of (excellent) customer service? What are examples of good customer service and how to prepare for a job in the industry
Customer Relations—Definition & How to Manage [9 Examples]
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
Proactive vs. Reactive Customer Service: Pros and Cons
Do you know the difference between proactive and reactive chat? Learn how to engage your website visitors through your live chat and turn them into customers.
9 Best Customer Service Practices To Keep In Mind This Year
6 Reasons To Boost Customer Service with Chatbots
Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.
25+ Customer Service Skills That Employers & Customers Love
Superior customer service is essential to competing and winning in any market. See examples of over 25 customer service skills employers & customers hold in high esteem.
9 Types of Customer Service [Pros and Cons]
Almost 70% of customers hang up when they cannot reach a support agent. But phone support is not the only type of customer service to offer. How else can you support your customers?
10 Good Customer Service Skills Required From Live Chat Customer Support Agents
Good customer service is about bringing customers back. There are several skills that will help you to deliver such service as a live chat operator.