Best Intercom Alternatives for SMBs: Top Customer Messaging Platforms in 2020
Are you looking for a customer engagement platform you could use instead of Intercom? Look no further. Here is our list of the best Intercom alternatives.
Customer Service
Best Support Phrases and Quotes for All Types of Customer Service
Words matter. They’re like an instrument that, when used properly, evoke a positive emotional response and allow for effective communication.…
The Definitive Guide To Customer Support
This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.
What Is Customer Service: Definition, Tips, Job Interview Questions, Examples
Customer service is the “to be or not to be” for a company. Check what is the definition of (excellent) customer service? What are examples of good customer service and how to prepare for a job in the industry
Proactive vs. Reactive Customer Service: Pros and Cons
Do you know the difference between proactive and reactive chat? Learn how to engage your website visitors through your live chat and turn them into customers.
6 Reasons To Boost Customer Service with Chatbots
Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.
What Are The Most Important Skills for Good Customer Service?
Customer service is more than serving people - it’s about improving their experiences with high-quality assistance that emphasizes good communication, technological prowess, empathy, curiosity and writing skills.