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18 Free CRM Software for Your Business [2022 Reviews]

by Beata Stefanowicz·Updated
free crm software cover image

Looking for a free customer relationship management platform for your business but don’t know where to start?

There are many options for CRMs out there.

But be careful— 

The majority of them don’t offer a free plan for their system. 

So, if you don’t have the budget to spend on that tool or just want to try something for free first, then stick around!

We’ll go through the best free CRM software available online and show you their pros, cons, and pricing, so you can make an informed decision for your business. 

In this article:

  • What customer relationship management software is
  • Comparison table of best CRM systems
  • In-depth reviews
  • Frequently Asked Questions

Skip the list and choose the best free CRM software for your business

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If you want to learn more about customer relations, retention, and setting up customer database management tools, check out these articles:

Let’s start from the basics—

What is customer relationship management software?

Customer relationship management (CRM) software is a system to manage customer interactions and relations with existing and potential customers. This tool lets businesses identify sales opportunities, store customer contact information, and manage marketing campaigns. It also provides a unified platform for better organization of tasks, projects, and customer communication at a company.

Why bother with CRM software? Well, the three main reasons are:

  • CRM has a return on investment of an average of nearly $9 for every dollar spent
  • Contact management software can increase sales by up to 29% and can help to increase sales forecast accuracy by 42%
  • Around 64% of companies that use CRM tools say they are impactful


Straight to the point now.

What is the best free CRM tool?

Let’s have a quick look at a comparison table of the best free CRM software:

PlatformRatingsNumber or users & contacts for freeMobile app for iOS & Android
Tidio4.7/5 ⭐️ (1,080+ reviews)3 operators &  unlimited contacts
Zoho CRM4/5 ⭐️ (2,095+ reviews)3 users & unlimited contacts
Vtiger CRM4.9/5 ⭐️ (390+ reviews)10 users & 3,000 records 
Agile CRM4/5 ⭐️ (310+ reviews)10 users & 50,000 contacts
Streak4.5/5 ⭐️ (165+ reviews)1 user & unlimited contacts
HubSpot CRM4.4/5 ⭐️ (8,230+ reviews)Unlimited users & 1,000,000 contacts
BenchmarkONE4.5/5 ⭐️ (180+ reviews)Unlimited users & 250 contacts
Odoo CRM4/5 ⭐️ (70+ reviews)Unlimited users & contacts
SuiteCRM4.2/5 ⭐️ (80+ reviews)Unlimited users & contacts
CiviCRM4/5 ⭐️ (80+ reviews)Unlimited users & contacts
Freshsales4.6/5 ⭐️ (9,700+ reviews)Unlimited users & contacts
Engagebay4.6/5 ⭐️ (135+ reviews)Unlimited users & 500 contacts
Apptivo4.3/5 ⭐️ (120+ reviews)1 user & unlimited contacts
Capsule CRM4.3/5 ⭐️ (80+ reviews)2 users & 250 contacts
Bitrix244.1/5 ⭐️ (450+ reviews)Unlimited users & contacts
Monday.com4.7/5 ⭐️ (5,650+ reviews) 2 seats & 200 rows
Insightly4.2/5 ⭐️ (710+ reviews)2 users & unlimited contacts
Really Simple Systems4.4/5 ⭐️ (140+ reviews)2 users & unlimited contacts

First off—

What CRM software is best for a small startup?

Best free CRM for small businesses

Are you a startup that wants to scale up your business? Maybe you have a small business that needs help with managing your customer relationships? Or maybe you’re a freelancer that needs a free CRM tools for customer communication, so you can focus on your work? Do you want a helping hand to improve shopping experience, increase sales, and lower costs?

We have five best options just for you!

1. Tidio

tidio analitics data for crm

Ratings: 4.7/5 ⭐️ (1,080+ reviews)

This article is not the right place for us to promote ourselves as “the best free CRM software out there.” So, we’ll just encourage you to try our CRM software for free and see for yourself if we deserve the positive reviews we get on G2 and other third-party review websites.

Let’s keep it simple here. Tidio is a system that offers tools for multichannel customer communication, AI chatbots, and a shared inbox for your team. It also provides pre-chat surveys and chat ratings to collect leads and get more feedback from your clients. You can import contact lists, tag customers, and manage your contacts with advanced filtering options to make client management easier for you. 

Main features:

  • AI chatbot 
  • NLP (Natural Language Processing)
  • Shared inbox for teams
  • Live chat with live typing feature
  • Useful integrations, such as Zapier, Shopify, and MailChimp 
  • Easy installation
  • Visitor profiles for client information
  • Live visitor list to see website visitors


  • Free plan available
  • Communicator ($19/mo/operator) 
  • Chatbots ($49/mo)

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2. Zoho CRM

zoho crm image

Ratings: 4/5 ⭐️ (2,095+ reviews)

Zoho CRM advertises itself as a 360º customer relationship lifecycle management solution. It offers CRM features such as sales funnels, inventory management, pipeline management, and audience segmentation. This free CRM software for small business also provides AI conversational assistant for better workflow automation. You can also find over 500 business apps to integrate with your system for additional functionality.


  • Complete ecosystem
  • Advanced dashboards and reports
  • Customizable to the company’s needs


  • Complicated to use
  • Limited automation


  • Zoho CRM Free Edition available
  • Standard ($20/mo/agent)
  • Professional ($35/mo/agent)
  • Enterprise ($50/mo/agent)
  • Ultimate ($65/mo/agent)

3. Vtiger CRM

vtiger crm image

Ratings: 4.9/5 ⭐️ (390+ reviews)

This is one of the free small business CRMs that give you the ability to create fruitful customer relationships with your shoppers. It brings all your teams together and connects their goals for better results. Vtiger also helps you optimize sales, marketing, and support team with real-time insights and actions. It helps your customer-facing teams create a delightful customer experience across the buyer’s journey.


  • Easy grouping of organizations
  • Alert notifications
  • Intuitive design


  • Limited customization
  • On-page categorization of elements not available


  • Free plan available
  • Professional Standard ($42/mo/agent)
  • Professional Single App ($28/mo/user)
  • Enterprise Standard ($58/mo/user)
  • Enterprise Single App ($42/mo/user)

4. Agile CRM

agile crm image

Ratings: 4/5 ⭐️ (310+ reviews)

Agile CRM is a cloud-based, fully integrated CRM with marketing automation, web analytics, and sales tracking. You can track, score, and nurture leads based on their web and email activity. This is one of the free CRM systems for small business owners that enables multichannel communication with buyers via phone, email and Twitter. It also monitors customer behaviors and sends real-time alerts about their activity, so you stay on track with your shoppers. 


  • Variety of free CRM templates available
  • Minimalist dashboard design
  • Over 500 apps available for additional functionality 


  • Better documentation and tutorials needed
  • Users state that occasionally, automatic messages don’t work


  • Free plan available
  • Starter ($14.99/mo)
  • Regular ($49.99/mo)
  • Enterprise ($79.99/mo)

5. Streak

streak crm image

Ratings: 4.5/5 ⭐️ (165+ reviews)

Streak is the only CRM built entirely inside of Gmail, so it’s a perfect choice if you need a simple customer relationship management system based on emails. You can set up processes for your sales team, support reps, and even the HR department all from your inbox. This free CRM app for small businesses offers features for searching, filtering, and grouping your data into custom fields and view for better organization.


  • Seamless integration with Gmail
  • Simple-to-use administration
  • Categorization and monitoring of customers


  • Bulk emails for a set of users not available
  • Timezones management can be difficult to use 


  • Free plan available
  • Solo ($19/mo/user)
  • Pro ($59/mo/user)
  • Enterprise ($159/mo/user)

6. HubSpot CRM

hubsport crm image

Ratings: 4.4/5 ⭐️ (8,230+ reviews)

HubSpot CRM is an easy-to-use, yet powerful platform. It offers tools you need to provide a personalized customer experience. This is a very robust system that offers a free customer management software for small businesses as well as a solution for enterprises. It can help you attract and convert the right clients at scale, and you will be prepared for a larger audience once your business grows. It can also help marketers keep data at the center of their activities and turn your business into a customer-centric, data-driven company.


  • Drag-and-drop landing page builder available
  • Lead scoring feature
  • Analytics available for each task


  • Users report that it is not possible to change rules for customer lifecycle stages
  • Only set color schemes available


  • Free plan available
  • Starter ($50/mo)
  • Professional ($890/mo)
  • Enterprise ($3,200/mo)

Free open-source CRM

Open source CRM software is a system that has a publicly accessible code that anyone can see and modify for their needs. If this is what your business requires, then let’s see what are the best free options of an open source customer relationship management software.

7. BenchmarkONE

benchmark one crm image

Ratings: 4.5/5 ⭐️ (180+ reviews)

BenchmarkONE might not be as well-known as HubSpot, but you shouldn’t dismiss it just yet. It is one of the all-in-one marketing tools that include a sales platform that helps to turn website visitors into loyal customers. This is a free open-source CRM software for small business owners. It offers real-time client insights from a dashboard for a clarity in data. It also offers website tracking and lets you insert photos to your contacts for better personalization of the communication.


  • Variety of flows for different contacts
  • Dashboard helps with email tracking and open rates reports
  • Online forms to collect new contacts


  • Not possible to make ad-hoc reports 
  • Some users found it frustrating that once you leave a contact’s page, the system takes you back to the top of the contacts’ page 


  • Free version available
  • Lite (starts at $29/mo)
  • Pro ($179/mo)
  • Agencies → contact sales

8. Odoo CRM

odoo crm image

Ratings: 4/5 ⭐️ (70+ reviews)

This free open-source CRM provider lets you create marketing campaign automations, get insights from forecasts, and customize the sales cycle.

Odoo offers follow-ups on phone calls and meetings as well as quality analysis for lead management. This can help to speed up the decisions for your business and grow your contact list while increasing revenue. It also provides space for internal notes and a search feature for leads and opportunities based on the phone number.


  • Consultation history 
  • Powerful API to connect other software
  • Customer preferences settings 


  • Automation processes need improvement
  • Some users report that the user management role is complicated to create and manage


  • Free to use software
  • Add users ($15/mo/user)
  • Pricing also depends on the added apps

9. Suite CRM

suite crm image

Ratings: 4.2/5 ⭐️ (80+ reviews)

No more spreadsheets!

SuiteCRM is a good option for big companies as it is enterprise-ready and scalable to suit any business requirements. It is fully customizable and provides a single view of customer engagements on a shared dashboard for all departments to keep track of. This free, open-source CRM offers hundreds of extensions and integrations for additional functionalities and better control over your system.


  • Project tracking and metrics reporting
  • Task management and prioritization
  • Recording and automation of key touchpoints with your customers


  • Users report outdated versions of PHP
  • Messy interface


  • Free plan available
  • Starter ($120/mo)
  • Business ($415/mo)
  • Premium ($595/mo)

10. Civi CRM

civi crm image

Ratings: 4/5 ⭐️ (80+ reviews)

This free open source CRM software was built with non-profit organizations in mind. So, if you’re running a charity organization, this is a perfect choice for you. CiviCRM is fundraising, event management, and contact system. It helps you record and manage information about your constituents. It also provides a centralized constituent communication platform for all of your interactions and building your donor base.


  • Choices on payment processors
  • Deep integration with Drupal, WordPress, and Joomla
  • Donor and membership management


  • Not intuitive interface
  • No centralized support


  • Free to use and download

Free CRM software for sales

Sales and marketing are two of the most important areas that many businesses target with their CRM systems. Do you work in a sales team and need a program to deliver better results? Or maybe you’re a business owner that want a free CRM software for your sales team to use in their process? Either way, let’s see what are your best choices—

11. Freshsales

freshsales crm image

Ratings: 4.6/5 ⭐️ (9,700+ reviews)

Freshsales is a sales force automation that provides everything your sales team needs to scale up their efforts. It offers a built-in phone, email, and chat for increased efficiency and productivity of the sales process. This free sales CRM provides Freddy AI to give you insights into the best deals, actions, and revenue predictions with sales forecasting. You can also generate and share quotes hassle-free from the free CRM platform. 


  • Tags and lead stages for marketing
  • Well-structured calendar
  • Bulk email features



  • Free plan available
  • Growth ($15/mo/agent)
  • Pro ($39/mo/agent)
  • Enterprise ($69/mo/agent)

12. Engagebay 

engagebay crm image

Ratings: 4.6/5 ⭐️ (135+ reviews)

This free sales CRM software helps you acquire, nurture, and engage website visitors to convert them into happy customers easier. It offers live chat, helpdesk software, and web forms to capture online leads. Engegabay also provides appointment scheduling software and deal management, so you can store unlimited number of contacts, keep track of your customer details and build strong relationships, all in one place.


  • Targeted marketing feature
  • Responsive and knowledgeable customer support
  • Chrome plugin


  • The email templates are a little dull for some users 
  • Ad network integration with social media, like Facebook or Google Ads not available 


  • Free plan available
  • All-in-One Basic ($14.99/mo/agent)
  • All-in-One Growth ($49.99/mo/agent)
  • All-in-One Pro ($99.99/mo/agent)

13. Apptivo 

apptivo crm image

Ratings: 4.3/5 ⭐️ (120+ reviews)

Apptivo is a cloud platform that offers a variety of business apps in one system for sales, marketing, billing, and other company needs. The apps on this platform cover the entire customer lifetime cycle, from turning visitors into leads to keeping raving fans up to date. This is one of the top free CRM for sales management that helps you create targeted lists of contacts and manage project schedules via Gantt charts, time tracker, and milestones.


  • Centralized project management
  • G Suite integration
  • Modular system


  • Some reviewers report inconsistent fonts and layouts of the internal email platform
  • No Zapier integration


  • Forever free CRM plan available
  • Lite ($10/mo/user)
  • Premium ($15/mo/user)
  • Ultimate ($25/mo/user)
  • Enterprise → contact sales

14. Capsule CRM

capsule crm image

Ratings: 4.3/5 ⭐️ (80+ reviews)

This free CRM software for sales is a simple platform to build stronger customer relationships, increase sales, and save your team members’ time. It offers a tailored pipeline to match your processes and spot the important deals. Capsule CRM helps you be more organized with your customer data and easily track conversations with prospects and loyal shoppers. It also helps you to make better informed business decisions with insightful reports.


  • Two-factor authorization
  • Easy and intuitive to use
  • Sales pipeline dashboard



  • Free plan available
  • Professional ($12/mo/user)
  • Team ($24/mo/user)
  • Enterprise ($36/mo/user)

15. Bitrix24 

brixit24 crm image

Ratings: 4.1/5 ⭐️ (450+ reviews)

Bitrix24 is an online workspace with tools for tasks and project management to help you run your business more efficiently. It offers a website builder, video calls, and analytics to help you create and track customer success KPIs. This free sales CRM software packages all the important tools. It also seamlessly integrates the tools with each other for you to access via your browser, desktop or mobile app. 


  • Activity Stream intranet center for better communication within the team
  • AI chatbots available
  • Online storage provided


  • Difficult to schedule automated notifications
  • Limited customization


  • Free plan available
  • Basic ($49/mo)
  • Standard ($99/mo)
  • Professional ($199/mo) 

Free CRM for real estate

Real estate industry requires a lot of organization and clarity of processes. There are usually many different teams working on a project that need to stay organized in order to get the best results. You know that. So, to plan projects better and have a clear view of your team’s progress and results, you need a free real estate CRM. To make the choice easier for you, we picked three top players for the job.

16. Monday.com

monday.com crm image

Ratings: 4.7/5 ⭐️ (5,650+ reviews) 

This list of free CRM software wouldn’t be complete without monday.com. It’s an open platform with building blocks, like apps and integrations, to manage your relations with clients. Monday.com provides custom workflows and helps you boost your team’s alignment with a single platform for all the projects. This is one of the best free CRM for real estate that lets you stay on top of your goals with customizable dashboards for an overview of your organization results.


  • Adding notes
  • Automated reminders
  • Separate boards for projects 


  • Weekends counted as workdays in the calendar
  • Limited number of panels in the monitor panel


  • Free individual plan available
  • Basic ($10/mo/seat)
  • Standard ($12/mo/seat)
  • Pro ($20/mo/seat)
  • Enterprise → contact sales

17. Insightly CRM

Insightly CRM image

Ratings: 4.2/5 ⭐️ (710+ reviews)

Insightly advertises itself as a unified customer relationship management platform for Google and Office 365 users, as well as growing businesses. It offers a centralized system for managing customers and business data. This free real estate CRM helps you increase efficiency and transparency of your company. It lets you connect products and services to specific opportunities to avoid human errors and inconsistencies. 


  • Customizable opportunity pipeline
  • Variety of filters available
  • Single window with all contact information


  • Not able to hide unused modules from the view
  • Lead photos cannot be imported


  • Free plan available
  • Plus ($29/mo/user)
  • Professional ($49/mo/user)
  • Enterprise ($99/mo/user)

18. Really Simple Systems

Really Simple Systems crm image

Ratings: 4.4/5 ⭐️ (140+ reviews)

This is an easy-to-use free CRM software for real estate agents to stay on track with their goals and effortlessly contact one another. Really Simple Systems streamlines processes and helps you stay organized on all the customer touchpoints. It offers great customer support to help you set the system and customize it to your needs. On top of that, you can use the self-service resources to enhance your support channels. 


  • Easy to create and move around homepage widgets
  • Outstanding & overdue tasks function
  • Built-in features for building and sending email marketing campaigns


  • Only English version supported
  • Some reviewers say the reports are outdated


  • Free plan available
  • Starter ($12/mo/user)
  • Professional ($26/mo/user)
  • Enterprise ($41/mo/user)

Key takeaway 

So, these are the best free CRM software out there. As a recap, these include:

  • Tidio—best for customer communications
  • Zoho CRM—best for complete ecosystem
  • Vtiger—best for alert notification
  • Agile CRM—best for additional apps
  • Streak—best for Gmail integration
  • HubSpot CRM—best for lead scoring
  • BenchmarkONE—best for variety of flows
  • Odoo CRM—best for forecasts
  • SuiteCRM—best for task prioritization
  • CiviCRM—free CRM software for nonprofits
  • Freshsales—best for tagging system
  • Engagebay—best for targeted marketing
  • Apptivo—best for module building system
  • Capsule CRM—best for sales pipelines
  • Bitrix24—best for video calls
  • Monday.com—best for team organization
  • Insightly CRM—best for variety of filters
  • Really Simple Systems—best for outstanding and overdue tasks functionality

The choice is yours.

If any of the platforms took your fancy, we recommend visiting their website and discovering more of the provided features. Just remember to check if it offers frequent updates, good customer support, and all the functionalities that are essential to your business needs. 


Is there a completely free CRM?

Yes. Many companies have a free forever plan for their CRM software. These include: Tidio, HubSpot, Zoho CRM, and Freshsales. Paid plans offer additional users and features, but the basics to operate are included in the free plan.

Does Microsoft have a CRM program?

Yes, Microsoft does have a CRM system. It is called “Dynamics 365 Sales” and companies can use it for organizational, marketing, and sales purposes.

What is the easiest CRM to use?

Three of the easiest CRMs to use include Tidio, Pipedrive, and Capsule CRM. 

What are the 3 types of CRM?

The three main types of CRM are collaborative, operational, and analytical. Collaborative CRM focuses on integration between channels and departments of a company. Operational CRM systems help to streamline customer relationship processes and provide automation features. Analytical CRM centers around analyzing customer data and providing important insights.

Can you use HubSpot for free?

Yes. HubSpot has a free plan and some free tools that startup businesses can use. 

Is Zoho CRM really free?

Zoho CRM offers a fully free plan that includes features for sales and marketing, integrations, and secure cloud storage.

Can you use MailChimp as a CRM?

Small businesses can use MailChimp as a CRM. It offers all the CRM tools marketers need to organize and manage a short list of contacts in one place. 

Is there a free version of Salesforce?

No, Salesforce does not offer a free version of their system. The available plans start at $25 per month per user and go up to $300 per month per user.

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Beata Stefanowicz
Beata Stefanowicz

Content Writer at Tidio with a love for the written word. She scouts around for digital trends and ways to help small and medium businesses grow.

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